Store Representative

2 weeks ago


Cairo, Egypt Vodafone Full time

**Description**:
Handling All Premium customers' requests.

**Job Responsibility**:
Customer Experience:

- Greet the customer on counter with warmth, courtesy & personalized greeting
- In low traffic periods, meet the customer at the door (acting as greeter)
- Generating a proper queuing ticket for the customer
- Full customer need assessment by proper probing to identify the customer's needs
- Offering the best fit to the customer through cross sell/up sell when applicable according to the customer's type/segment
- Fulfilling the customer need with speed & simplicity (Can do attitude)
- Handle customers' inquiries & complains in a positive manner
- Acting as customer's telecom advisor
- Ensure that the customer got all the needed service before leaving the counter
- Farewell the customer & invite him to revisit our store
- Provide strong & updated product knowledge & competition's offers awareness
- Supporting in maintaining the store's look & feel standards at all times
- Full awareness & implementation of P & P

Operation:

- Accurately handle cash
- Accurately handle inventory
- Interdepartmental communication to speed up the work's completion
- Handling opening & end of day operation
- Provide retail's junior staff with all needed operational support
- Support retail outdoor activities & events when required

Targets:

- Achieve sales targets
- Achieve revenue targets
- Cross sell/up sell when applicable according to the customer's type/segment
- Achieve customer experience targets

**Requirements**:
Work Experience
From 0-3 years of experience, preferably in sales & Customer “service”

Technical Skills
Excellent PC skills knowledge.

Personal Skills
Sales and Customer focused.
Presentable, self-motivated.
Ability to work under pressure.
Teamwork oriented.
Self-disciplined.
Excellent Negotiation and communication skills.
Bachelor’s Degree
Strong communication & selling skills.
Good spoken & written English skills.


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