Investigations Manager I, Shopping Experience

6 months ago


مصر, Egypt Souq.com for E-Commerce LLC Full time

4+ years of operational and/or retail management experience
- 2+ years of team management experience

**Location**: Egypt - CAI

Amazon strives to be the world’s most customer-centric company, where customers can find and discover anything that they might want to buy online. Originally known as a bookseller, we have dramatically expanded our range over the years to offer everything from DVD’s to MP3’s, Toys to Tools, Clothing to Computers and so much more.

At the heart of our customer centric business model is CDT. We are a global operation providing round the clock support to the Amazon business and our customers by providing protection from fraudulent purchases, fraudulent sellers and ultimately mediating on claims. Due to extensive growth we require an a manager to lead Cairo Investigators
Summary of responsibilities
- Plan, direct and organize the day-to-day operation of a global Fraud Detection Team across our multiple marketplaces.
- Ensure that all productivity, quality standards and service level agreements are met through effective monitoring, coaching, counselling and training.
- Formulate and recommend practices to increase the effectiveness and efficiency of the department.
- Develop a strong working knowledge of our systems, policies, procedures and products to ensure that the department complies with our internal and external policies, procedures and regulatory requirements.
- Develop and execute strategies to support our culture of continuous improvement and assist the delivery of products and services to meet our customer and business needs.
- Ensure that effective development plans are in place for each team member and that these provide a balance between supporting both individual and business goals and objectives.
- Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future Amazon leaders.
- Establish strong working relationships with key stakeholders across the business and support the development of global improvement initiatives.
- Provide an open door approach to supporting team requirements and ensure that regular communication sessions / team meetings / 121’s are in place to positively support our raise the bar philosophy.

Key job responsibilities
Risk Investigations set the vision, direction, and culture of their teams by managing individual and team performance expectations and goals, providing individual coaching feedback sessions and weekly one-on-ones that focus on making our platforms safer to transact, improving customer satisfaction, monitoring real time service levels and schedule adherence, and serving as leaders and point of contact for escalated contact resolution of a supervisory nature.
The incumbent is required to demonstrate performance in the following areas:
Metrics - by consistently leading their team to meet and exceed service levels and targets in reducing bad debt for their Company and maintain the performance and metrics of all team members, and hence the team at expected levels.
Process Improvement - by delivering significant Business impacts and/ or contributions to their company through improvement to quality, productivity, or customer experience. Work with peer technical teams in Amazon to articulate and prioritize feature needs for investigation tool. Consistently demonstrate timely delivery of projects on roadmap to support the team and department vision.
People Development - by developing the Performance levels, career and skill of their Investigator teams through continuous closure of performance feedback loops. Possess ability to recruit excellent team members into their team and Amazon.

Cairo, EGY
- Experience with operations, risk, fraud investigations etc.
- Experience with six sigma tools and Lean techniques



  • مصر, Egypt Uber Full time

    **About the Role** *** As a Safety Investigations agent, you will work efficiently and effectively through our most critical incidents to drive top results in customer service, accuracy and timely case resolution. Investigators will work closely with our internal customers - Communications, Trust & Safety, Insurance and Legal - to coordinate and facilitate...


  • مصر, Egypt Souq.com for E-Commerce LLC Full time

    1+ years of customer service experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Experience in payments or e-commerce Are you curious by nature? Do you have a knack for fact-finding? Are you passionate about diving deep into details? Come join our team as an Investigation Specialist! Amazon is looking for a...


  • مصر, Egypt Souq.com for E-Commerce LLC Full time

    Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Experience in payments or e-commerce Are you curious by nature? Do you have a knack for fact-finding? Are you passionate about diving deep into details? Come join our team as an Investigation Specialist! Amazon is looking for a sound-judgment individual to join us as an...


  • مصر, Egypt HSBC Full time

    -Job description **Responsibilities**: - Responsible for conducting the effective and timely investigation into assigned cases in accordance with agreed standard reporting requirements and service levels. - Conduct day-to-day operations of Investigative Reporting, including conducting Searches - Responsible for writing a high-quality investigative...

  • Investigation Analyst

    7 months ago


    مصر, Egypt Nawy Real Estate Full time

    Conduct internal investigations regarding suspected fraud, misconduct, or violations of company policies. - Collaborate with relevant departments and stakeholders to ensure investigations are thorough and comprehensive. - Prepare detailed investigative reports outlining findings, conclusions, and recommendations for corrective action. - Assist in developing...


  • مصر, Egypt EGBank Full time

    Description Responsible for listing all registered cases sent for verifications on a tracking sheet for proper monitoring. Insuring the quality of the received reports from external agencies by sending sample visits Ensure that the verification reports are received from external agencies according to the agreed TAT. Conducting sample calls to check the...


  • مصر, Egypt Souq.com for E-Commerce LLC - G32 Full time

    A completed Bachelor's Degree - 2+ years human resource generalist experience or investigations specialist experience - Experience in conducting investigative fieldwork, including complainant, witness, and respondent interviews, investigative data analysis, and production of investigative documentation - Experience supporting front line employee client...

  • Sw Support Engineer I

    6 months ago


    مصر, Egypt NCR Atleos Full time

    About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. JOB TITLE: Software Support Engineer I TEAM: Software Support LOCATION:...


  • مصر, Egypt Pfizer Full time

    MAIN REPONSIBILITIES / DUTIES Medical Lead I&I for ELI Cluster (Egypt, Levant, Iraq & Iran), will provide medical leadership to the cluster & will be responsible for developing and executing the I&I Medical Team’s vision and strategy in alignment with the Commercial Lead. The Medical Lead I&I is the single point of accountability for I&I therapeutic...

  • Auditing Opportunities

    6 months ago


    مصر, Egypt Incognito Mystery Shopping Services Full time

    **Join Our Team as a Mystery Shopping Auditor!** Are you a detail-oriented individual with a passion for uncovering hidden insights? Our Mystery Shopping is seeking auditors to join our dynamic team. This is a unique opportunity to travel to exciting destinations while earning competitive compensation. **FROM CAIRO - to**: Various destinations including...


  • مصر, Egypt Uber Full time

    **About the role**: The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers. The Safety Investigations team provides fast and empathetic support to customers during critical moments. We help impacted users by investigating urgent incidents, enforcing safety standards,...


  • مصر, Egypt i-APS Full time

    Working hours Full Time - Location Nairobi, Kenya or Cairo, Egypt **Job Description**: Job Title: Chief of Party Location: Sudan Position Based: Nairobi, Kenya or Cairo, Egypt. **About i-APS.** International Advisory, Products and Systems Ltd. (i-APS) is a U.S. woman owned and managed, small business consulting firm that helps organizations measure,...


  • مصر, Egypt Viatris Full time

    Viatris Egypt S.A.E At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs. Viatris empowers people worldwide to live healthier at every stage of life. We do so via: Access - Providing high quality trusted medicines regardless of...


  • مصر, Egypt Uber Full time

    **About Uber** Uber is a technology company that is changing the way the world thinks about transportation. We are building the technology that people use every day. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life. We're making cities...


  • مصر, Egypt Uber Full time

    **About Uber** Uber is a technology company that is changing the way the world thinks about transportation. We are building the technology that people use every day. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life. We're making cities...


  • مصر, Egypt Uber Full time

    **About Uber** Uber is a technology company that is changing the way the world thinks about transportation. We are building the technology that people use every day. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life. We're making cities...


  • مصر, Egypt Souq.com for E-Commerce LLC Full time

    Communication Skills - Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response - Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers Problem Solving Skills - Demonstrated ability...

  • Senior Superintendent

    6 months ago


    مصر, Egypt Staff Arabia Full time

    **For immediate hiring!!** **Excellent Engineering Vacancies in Oil & Gas Industry / Qatar** *** Our Client is, one of the leading multinational companies in oil and gas industry, urgently requires the following position: **Senior Superintendent - Machine Shop** Degree in Mechanical Engineering. Minimum 10 years’ experience in the Oil & Gas,...


  • مصر, Egypt Aramex Full time

    **Job Purpose**: - Ensure excellent customer service is provided to customers in timely manner, by adhering to policies and standards to achieve highest satisfaction levels. **Responsibilities**: - Explain and promote the Shop & Ship service to potential customers to ensure a full understanding of the service. - Review Mailboxes for new subscribers and...


  • مصر, Egypt Aramex Full time

    **Job Purpose**: - Ensure excellent Customer Service is provided to customers in timely manner, by adhering to policies and standards to achieve highest satisfaction levels. **Responsibilities**: - Explain and promote the Shop & Ship service to potential customers to ensure a full understanding of the service. - Open Mailboxes for new subscribers and log...