Operations Manager, First Mile

3 months ago


القاهرة, Egypt Souq.com for E-Commerce LLC Full time

1+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts

Are you ready to champion outstanding customer service, Amazon style? Are you up for creating solutions and solving tomorrow’s problems today? Then we have an opportunity just for you We’re seeking an Operations Manager to join our dynamic Delivery stations.
Our First Mile stations are responsible for sellers pickup connecting the shipments to different nodes to assure customer promise achieved. They’re also where we developed our industry-leading workflows. Our teams stow deliveries, pick products, package them up and ship them out: each of these groups have played their part in taking us where we are today. In these facilities we’re building the future of customer service, as we work towards becoming Earth’s most customer-centric company. This is your chance to make history with us.
**About the role**:
You’ll be responsible as a manager for one of the main teams in DS: receive, debrief, check, assign returns or ship. Along with your peers, you’ll ensure that all workflows run smoothly and that customer expectations are met, if not exceeded.
In the logistics team you enter and lead, we’ll be entrusting a team of approximately 80 to 120 associates to you. You’ll drive the training and integration of your team, while motivating and inspiring forward progress. All the while, you’ll exercise sound judgement, making sure progress and KPI targets are worked towards and met.
While you achieve this, you’ll ensure motivation, engagement and performance:

- You’ll need to safeguard your team’s safety, promoting Amazon’s Health and Safety standards,
- You’ll lead cross-functional teams, tasked with solving operational problems,
- You’ll uphold Amazon’s high standards of process quality,
- You’ll maintain inventory accuracy,
- You’ll strive to improve and streamline processes,
- You’ll actively share and promote best practices with your colleagues and network

Key job responsibilities
- Lead First Mile Operations in Egypt assuring best seller/customer experience through monitoring different KPI's e.g. (DEA, FDPS & C-Ret )
- Ensure safe work environment for our AA's & customers
- Collaborate with different stakeholder WHS, account manager, external fulfilment, finance & PXT
- Performance management for a structure of Area managers, supervisors & AA's in different locations
- Process improvement & sites integrity
- Build First Mile strategy & network expansion
- Shift & lift best practices from different markets & also share EG best practices to support their development.
- 1+ years of performance metrics, process improvement or lean techniques experience



  • القاهرة, Egypt Souq.com for E-Commerce LLC - G32 Full time

    Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Experience managing teams We’re expanding our team within Amazon Operations! If you’re interested in joining a business where you can have fun, achieve amazing results and put smiles on people’s faces, this could be the role for you. You will oversee the shift...


  • القاهرة, Egypt Souq.com for E-Commerce LLC Full time

    Bachelor's Degree or Equivalent - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - 1+ years of Microsoft Office products & Data analytics We’re expanding our team within Amazon Operations! If you’re interested in joining a business where you can have fun, achieve amazing results and put smiles on people’s faces,...

  • Operations Specialist

    3 months ago


    القاهرة, Egypt invygo Full time

    **About invygo** Founded in 2018 and headquartered in Dubai, invygo aims at simplifying the process of getting a car. With the success of our expansion to Saudi Arabia in 2021 and in Qatar in 2023, we have continued to grow our operations. Being the first car subscription app of its kind in the region, we have a proven track record and an in-depth...


  • القاهرة, Egypt Allianz Partners Full time

    **Overview** The Operations Project Manager is responsible to supervise handling operations activities for efficient process monitoring and responding to clients according to set quality & performance standards of the Health Operations. The incumbent will support Egypt HOO in handling the Ops platform (TPA & IPMI) in co-ordination with the Functional...

  • First-commis

    2 weeks ago


    القاهرة, Egypt Marriott International, Inc Full time

    **Additional Information** **Job Number**24186167 **Job Category**Food and Beverage & Culinary **Location**JW Marriott Hotel Cairo, Ring Road - Mirage City - P.O.Box 427, Cairo, Egypt, Egypt, 11757 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Prepare special meals or substitute items. Regulate temperature of ovens,...


  • القاهرة, Egypt Souq.com for E-Commerce LLC - G32 Full time

    3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Bachelor's degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining...

  • Operations Manager

    2 months ago


    القاهرة, Egypt PaxeraHealth Full time

    The Operations Manager will oversee daily operations, ensuring efficient business processes across departments. This role focuses on optimizing performance, driving operational excellence, and supporting strategic goals. **Key Responsibilities**: - ** Operational Oversight**: Manage daily operations, aligning them with strategic objectives. - ** Project...

  • Operations Manager

    4 weeks ago


    القاهرة, Egypt Ethics HR Full time

    Management of planned, reactive, and incidental works delivery for safety, traffic, housekeeping, waste management and pest control, customer experience, and tenant relations. - Responsible for coordinating mall operating requirements over the duration of the current expansion project; Responsible for communicating project timelines to all relevant team...

  • Operation Manager

    2 months ago


    القاهرة, Egypt Digital vibes marketing Full time

    Responsibilities: Overseeing Daily Operations: Supervise all operational activities to ensure smooth execution of advertising and marketing campaigns. Ensure internal operations align with quality standards and deadlines. Strategic Planning: Contribute to the development of operational strategies in line with the agency’s goals. Identify operational...

  • Is Operation Manager

    2 months ago


    القاهرة, Egypt Coptic Orphans Full time

    **IS Operation manager** **Purpose of the Job** The IS Operation Manager is a key role within the Information Technology department at Coptic Orphans, responsible for tactical operational management of the IS Operation functions, The incumbent will be responsible for leading and managing IS Operation team, managing and tracking all the operation tasks,...


  • القاهرة, Egypt ASWAT Full time

    **Join Our Team as an IT Operations Coordinator at ZIWO - Based in Cairo** Are you a proactive, skilled professional with a passion for delivering exceptional technical support? ZIWO, the leading Cloud Contact Center Solution in the GCC, is looking for a dedicated **IT Operations Coordinator** to manage and elevate our technical support operations. If you...


  • القاهرة, Egypt Coca‑Cola HBC Austria GmbH Full time

    Egypt (Cairo)- Information Technology- Hybrid- Experienced Professionals**Department**: Digital Enterprise Platform, Digital & Technology Platform Services.**Location**: Egypt, Cairo. - A **Product Functional Lead** in the Product Team acts as the key player in analyzing the business requirement, writing technical & functional specifications & proposing...

  • First Cook

    3 weeks ago


    القاهرة, Egypt Marriott International, Inc Full time

    **Additional Information** **Job Number**24170997 **Job Category**Food and Beverage & Culinary **Location**Marriott Mena House Cairo, 6 Pyramids Road, Cairo, Egypt, Egypt, 12556 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Prepare special meals or substitute items. Regulate temperature of ovens, broilers, grills, and...

  • Operations Manager

    1 month ago


    القاهرة, Egypt Mobile Mobile Orlando Full time

    **Job Title**: Operations Manager **Location**: Remote **Job Type**: Full-time **Working Hours**: 11 AM to 9 PM EST **Salary**: $700 per month + commissions on sales **About Us**: We are a dynamic company looking to expand our reach and impact. As we grow, we are seeking a highly motivated **Operations Manager** to lead our efforts in generating new...


  • القاهرة, Egypt Orange Full time

    **Votre rôle**: **Job Purpose**: - To provide support throughout the case excellence process to IT Services Customers, including processing of customers calls/inquiries, case opening, qualification and management, troubleshooting and resolution. - To be responsible for the management of both proactive and reactive cases ensuring a professional and...


  • القاهرة, Egypt Majid Al Futtaim Full time

    Description **JOB TITLE** Operational Excellence Manager | Majid Al Futtaim Global Solutions Egypt **ROLE SUMMARY** The Operational Excellence Manager has a key role in driving process and operational improvement initiatives in the HC Operations Function as part of the Human Capital Delivery. Your expertise in process improvement and operational excellence...


  • القاهرة, Egypt Colas Full time

    **Opportunity Description**: Key Responsibilities: - Develop and implement comprehensive operation and maintenance strategies to ensure the smooth and reliable operation of rail and metro systems, including rolling stock, tracks, signaling, and other infrastructure components. - Lead and mentor a team of maintenance supervisors, technicians, and operational...


  • القاهرة, Egypt Talixo Full time

    **About Talixo** Talixo is the world's leading operator of pre-booked transfers, working with the biggest brands in travel. We partner with fleets in 1,100+ cities and 130+ countries worldwide to provide travellers with reliable, high-quality rides, making their journeys easier and more enjoyable, from door to door. Since 2012, we've been helping travel...


  • القاهرة, Egypt Tafaseel Full time

    **_Brief:_** A BPO (Business Process Outsourcing) Senior Operations Manager is responsible for overseeing the day-to-day operations of client projects in a BPO environment. The Senior Operations Manager manages a team of managers and ensures that service level agreements are met or exceeded. **_ Key Responsibilities:_** - Manage a team of managers and...


  • القاهرة, Egypt Dubizzle MENA Full time

    dubizzle Egypt is the leading marketplace for selling and buying online in the region. Our aim is to upgrade people’s lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the...