Unit Manager, Trade Operations

3 weeks ago


مصر, Egypt Standard Chartered Full time

**Job***: Business Efficiency

**Primary Location***: Africa & Middle East-Egypt-Cairo

**Schedule***: Full-time

**Employee Status***: Permanent

**Posting Date***: 03/Feb/2023, 12:47:50 AM

**Unposting Date***: 17/Feb/2023, 5:59:00 PM

**The Role Responsibilities**

**Strategy**
- To assist the Head of Trade Ops in managing and overseeing the day-to-day Operations with the aim to achieve:

- Operational standards / compliance
- Increased productivity and efficiency
- Good cost control within the team
- Good quality control on operational / transactional risks
- Compliance with regulations relating to Trade
- Drive and monitor initiatives and activities to improve daily operations in view of accuracy, efficiency and services.
- Work closely with Trade Product Operation and GBS to standardize, simplify, improve and streamline process to strive for continuous productivity improvement.
- Assist Head of Trade Services in implementing changes to internal standards and procedures in line with development in the business.

**Process, Productivity and Budgetary Management**
- Manage daily operations accordingly to the laid down procedure and standard of service and ensure operations complies with applicable:

- Generic Product Program and Country Product Addendum
- Money Laundering Prevention Procedures and report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager
- Sanctions Policy and Procedures
- Group Policies / Department Operating Instructions
- Legal and Compliance Policies
- Local Regulations
- Monitor workflows to ensure all transactions are promptly processed as reflected by the agreed turnaround times for customers by team members who possess the compatible expertise.
- Counter
- Pre-processing / Scanning
- Safekeeping
- Post-processing and dispatch
- Document endorsements and substitutions
- Authorised Signatory of Trade Instruments
- Archival
- Regulated in Country Processing Activities
- Local Products
- Assist Head of Trade Operations for collaboration with Technology on futuristic digital opportunities, pre-empt disruptive forces and commercialise innovative use of technologies.
- Assist Head of Trade Operations to achieve the financial performance targets of operations and to drive the respective country to prioritize investments into making client journey simpler, faster, better Challenge status quo in driving courageous conversations of doing business with Right Clients with a sustainable cost / income ratio.
- Verify and authorise all trade services transactions of the team, within delegated authorities and TP system release limits (wherever applicable)
- Verify contents of a transaction to ensure that neither customer nor Bank is placed at risk.
- To ensure that all transactions are finalized in a timely manner and within the agreed service standards defined by the Bank for a particular customer and product.
- Organise work flow to achieve maximum productivity.
- Act as the primary point of contact for Customer Service Group and Customers for enquiries / problem resolution.
- Monitor all transactions to ensure obligations / payments are duly met.
- Monitor and report to Head of Trade Services all irregular items with a view to take corrective action for timely liquidation of such items.
- To keep safely customer documents and also keep accurate and complete records / files for all transactions as per policy and country law.
- Ensure all charges are applied correctly and appropriate approvals are held for waivers.
- Participate in the training and development of Trade Services personnel to ensure operational excellence at all levels.
- Operational Risk Management.
- Comply with Group Money Laundering Prevention Policy and Procedures to the extent applicable and reporting all suspicious transactions to the Line Manager.
- Ensure smooth flow of documents to GBS after pre-preparation of documents for scanning is carried out.
- Sign documents viz. LC, Guarantees, etc wherever applicable.
- To maintain cordial relationships with Key Trade Services relations and to ensure understanding of business needs, customer satisfaction, zero errors, no customer complaints, no duplication of transactions, etc.
- To participate in BCP/DRP Testing at all times.
- Contributing to process improvements.

**Business Continuity Management**
- Assist Head of Trade Operations to ensure an adequate Business Continuity Management (“BCM”) plan is in place across the business, to facilitate continuity of critical business operations in the event of significant business interruption.

**People and Talent**
- Monitor morale and constantly motivate direct reports to ensure that optimum level of productivity and service standards are achieved.
- To act as a sponsor for the team for all changes facing Trade Operations group to ensure that such changes are implemented successfully.
- Lead and support a change in mindset, building a culture of client centricity, agility, and accountability


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