Operations Supervisor

4 weeks ago


القاهرة, Egypt Xceed Full time

**Key** **Responsibilities**:

- Lead, manage, and motivate a team of Italian customer service representatives.
- Monitor team performance and identify areas for improvement.
- Develop and implement strategies to enhance team productivity and efficiency.
- Ensure adherence to company policies, procedures, and service level agreements.
- Resolve agents complaints and escalate issues as needed.
- Analyze customer data to identify trends and opportunities for improvement.
- Maintain a positive and supportive team culture.

**Qualifications**:

- Minimum of 3-5 years of experience in a Call Center or Outsourcing environment.
- Minimum of 1 year of experience in a supervisory or leadership role.
- Excellent communication, problem-solving, and organizational abilities.
- Ability to analyze data and develop actionable insights.
- Familiarity with contact center tools and CRM systems.

Pay: From E£45,000.00 per month

**Experience**:

- Operations supervisory: 1 year (required)

**Language**:

- Italian (required)


  • Operation Supervisor

    2 weeks ago


    القاهرة, Egypt Majid Al Futtaim Full time

    Description **JOB TITLE** Opersation Supervisor | MAF Entertainment | Cinemas **ROLE SUMMARY** The role of the Supervisor is to ensure the smooth operation of Majid Al Futtaim Entertainment attractions in close conjunction with the Associate Manager or/and Manager and to lead the Customer Service Officer team on the assigned shift to guarantee excellent...


  • القاهرة, Egypt Nestlé Full time

    **POSITION SNAPSHOT** **Title: Sales Support Supervisor** Location: Cairo, Egypt **Main Purpose of Job** Supports Regional Sales Manager and Regional Sales Team in all operational & strategic issues by supplying information, analysis and reports for effective sales management. Ensure that we have the right distribution targets & KPIs across all...


  • القاهرة, Egypt Pharaoh Full time

    **Remote Store Operations Supervisor** **JOB DESCRIPTION FILE** **Key Responsibilities**: **Responsibilities** **Sales & Customer Interaction** - Collaborate with in-store staff in the USA to assist customers and promote products. - Provide recommendations on vaping devices, e-liquids, and accessories to drive sales. - Stay updated on industry trends,...


  • القاهرة, Egypt Grifols Egypt for Plasma Derivatives Full time

    **JOB OBJECTIVE** Donor relations Supervisor is responsible for leading a team of donor relations representatives and plasma awareness representatives for a minimum of 5 Donation centers. He/she is responsible to implement the marketing and donor services strategies and tactics within the assigned donation centers to ensure achieving the budget and all...


  • القاهرة, Egypt AccorHotel Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Quality Supervisor

    4 weeks ago


    القاهرة, Egypt Mrsool Full time

    **About the Role** As a Quality Supervisor at Mrsool, you will play a crucial role in ensuring and improving the quality of our services. You will be responsible for leading a team of quality analysts and coordinating quality assurance activities across various departments. **Responsibilities** - Create and implement quality assurance policies and...


  • القاهرة, Egypt AccorHotel Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Telephone Operator

    5 days ago


    القاهرة, Egypt Marriott International, Inc Full time

    **Número de Empleo** 24141558 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Le Méridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management APTITUDES DESEABLES Educación: Título de estudios...


  • القاهرة, Egypt Nestle Operational Services Worldwide SA Full time

    **Location**:Egypt **Company**: Nestlé Egypt Full-time *** Joining Nestlé means you are joining the largest Food and Beverage company in the world. At our very core, we are a human company driven by our purpose to improve the quality of life and contribute to a healthier future. This position supports Regional Sales Manager and Regional Sales Team in...


  • القاهرة, Egypt Majid Al Futtaim Full time

    Description **JOB TITLE** Inventory Control Supervisor | MAF Entertainment | Cinema **ROLE SUMMARY** The role of the Inventory Control Supervisor is to ensure the inventory database is accurately maintained and stock takes are completed according to the established policy. The role will be responsible for the inventory management of products and other...

  • Facility Supervisor

    4 weeks ago


    القاهرة, Egypt CBRE Excellerate Full time

    **Job Scope** The Facilites Supervisor will be responsible for the day-to-day operational facilities management service, on site team. Main duties include Maintenance of buildings, OPEX & CAPEX Management, Moves, Projects, Health & Safety, Environmental Management & Contract Support Management. **Responsibilities**: **_Facilities Management_** Responsible...


  • القاهرة, Egypt Decima International Full time

    Decima International is a professional services company, providing project management and controls services to clients in the United States and the Middle East. Our mission is to become the premier professional services provider across all industry sectors we are engaged in. To accomplish this, Decima International's founders established a simple yet...


  • القاهرة, Egypt Aramex Full time

    **Purpose of the Job**: The senior warehouse supervisor will be managing all the stakeholders and warehouse KPIS in order to efficiently fulfill the customer agreed SLA. - Develop and maintain an effective relationship with existing customers - Communicate and coordinate with internal and external parties to ensure timely action to the customer - Monitor...


  • القاهرة, Egypt Marriott International, Inc Full time

    **Número de Empleo** 24149335 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** JW Marriott Residences New Cairo Al Jazi First, 42 El Hegaz Street Mohandessin, Giza, Cairo, Egypt, Egypt VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management APTITUDES...


  • القاهرة, Egypt Grifols Egypt for Plasma Derivatives Full time

    **JOB OBJECTIVE** The Call Center Supervisor is responsible for the performance, productivity, and quality of the Call Center Team. Ensures staff understanding and compliance with Company regulations and values. Oversees process improvement and implementation. Responsible for hiring, development and overall performance management of...

  • Production Supervisor

    3 weeks ago


    القاهرة, Egypt Viatris Full time

    Viatris Egypt S.A.E At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs. Viatris empowers people worldwide to live healthier at every stage of life. We do so via: Access - Providing high quality trusted medicines regardless of...

  • Stewards Supervisor

    19 hours ago


    القاهرة, Egypt Marriott International, Inc Full time

    **Job Number** 24151456 **Job Category** Food and Beverage & Culinary **Location** The Westin Cairo Golf Resort & Spa Katameya Dunes, Road 90,New Cairo City, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Direct and assist Stewards in order to make clean up more...


  • القاهرة, Egypt Honeywell Full time

    Join a team recognized for leadership, innovation and diversity We have an opportunity for a Senior Collections Supervisor. This position will have responsibility for driving Customer to Cash cycle for Honeywell businesses in High Growth Regions. Developing strategies for Improvement in DSO (Days Sales Outstanding), expanding working capital turns,...


  • القاهرة, Egypt Nestlé Full time

    **Accounts Payable Posting Supervisor - Source to Pay** **POSITION SNAPSHOT** Location: NBS Cairo - Egypt Company: Nestlé Full-time Bachelor’s degree, preferably B. Commerce or B. Admin 2-3 years accounting experience, with 2 years preferably in Accounts payable department *** Joining Nestlé means you are joining the largest food and Beverage Company...


  • القاهرة, Egypt Marriott International, Inc Full time

    **Additional Information** **Job Number**25030561 **Job Category**Event Management **Location**The St. Regis New Capital Cairo, New Administrative Capital, Cairo, Egypt, Egypt **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Verify that AV equipment needed is in the inventory before event. Set-up, operate, and troubleshoot...