Operations Supervisor
4 weeks ago
**Key** **Responsibilities**:
- Lead, manage, and motivate a team of Italian customer service representatives.
- Monitor team performance and identify areas for improvement.
- Develop and implement strategies to enhance team productivity and efficiency.
- Ensure adherence to company policies, procedures, and service level agreements.
- Resolve agents complaints and escalate issues as needed.
- Analyze customer data to identify trends and opportunities for improvement.
- Maintain a positive and supportive team culture.
**Qualifications**:
- Minimum of 3-5 years of experience in a Call Center or Outsourcing environment.
- Minimum of 1 year of experience in a supervisory or leadership role.
- Excellent communication, problem-solving, and organizational abilities.
- Ability to analyze data and develop actionable insights.
- Familiarity with contact center tools and CRM systems.
Pay: From E£45,000.00 per month
**Experience**:
- Operations supervisory: 1 year (required)
**Language**:
- Italian (required)
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