Quality Supervisor

4 months ago


القاهرة, Egypt Mrsool Full time

**About the Role**

As a Quality Supervisor at Mrsool, you will play a crucial role in ensuring and improving the quality of our services. You will be responsible for leading a team of quality analysts and coordinating quality assurance activities across various departments.

**Responsibilities**
- Create and implement quality assurance policies and procedures to maintain and enhance service quality
- Supervise a team of quality analysts, providing guidance, training, and support
- Perform quality audits of customer interactions, identifying areas for improvement and providing feedback to team members
- Analyze quality performance data, identify trends, and develop action plans to address areas of opportunity
- Collaborate with cross-functional teams to implement process improvements and optimize service quality
- Participate in the development and delivery of quality training programs
- Review, monitor and Audit the analyst to identify their skill gaps for their performance improvement
- Evaluate, train and develop QA’s performance and skill gaps and prepare a proper coaching and development of the members.
- Liaise and follow up with Training Team to ensure Quality Team is updated on new product updates, process and procedure changes
- Liaise and communicate with Operations Supervisors on Agent Feedback Acknowledgment and Dispute Process and provide improvements feedback related.
- Review, monitor and Audit the analyst to identify their skill gaps for their performance improvement.

**Requirements**:

- Bachelor's degree in a relevant field
- Minimum 5 years of experience in a quality assurance role, preferably in a service environment
- Strong understanding of quality management principles, methodologies, and tools
- Excellent analytical and problem-solving skills
- Strong attention to detail and ability to effectively prioritize and manage multiple tasks
- Excellent communication and interpersonal skills
- Previous experience in a supervisory or leadership role is preferred

**Requirements**:

- Bachelor's degree in a relevant field
- Minimum 5 years of experience in a quality assurance role
- Strong understanding of quality management principles
- Excellent analytical and problem-solving skills
- Strong attention to detail
- Excellent communication and interpersonal skills
- Previous supervisory or leadership experience preferred



  • القاهرة, Egypt Coca‑Cola HBC Austria GmbH Full time

    Egypt (Cairo)- Supply Chain- On-site- Early Careers**Job purpose** The Quality Control Supervisor is responsible for overseeing and ensuring the implementation of all quality standards, and hygiene across the Coca-Cola HBC manufacturing facility. This role involves implementing, and monitoring QC analysis and practices to maintain the quality of the company...

  • IT Supervisor

    2 months ago


    القاهرة, Egypt Hilton Full time

    IT Supervisor An IT Supervisor will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel. **What will I be doing?** As an IT Supervisor, you will support the IT Department in its efforts to ensure the quality and delivery of IT systems for both the hotel...

  • Quality Coach

    1 week ago


    القاهرة, Egypt Homzmart Full time

    **Company Description** Homzmart** is an end to end community that connects home professionals with homeowners who can browse home designs, furniture, accessories and products and also can find reviews, referring professionals, take advice from professionals and read articles about home improvement. - Monitor inbound and outbound calls/activities and...

  • Laundry Supervisor

    22 hours ago


    القاهرة, Egypt Brassbell For Hospitality Full time

    **Laundry Supervisor** Company Description Brassbell offers fully-serviced apartments in central Cairo and Alexandria, providing affordable and smart accommodation options for both business and leisure travelers. The apartments are handsomely furnished and serviced by professionally trained hospitality staff, offering cost-effective rates as...


  • القاهرة, Egypt Hilton Full time

    Reservations Supervisor A Reservations Supervisor oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. **What will I be doing?** As Reservations Supervisor, you oversee the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The...


  • القاهرة, Egypt PepsiCo Full time

    Overview: To ensure we produce high quality product for our customers that is complying with our standards. **Responsibilities**: - Constructing, maintaining and operating standard laboratory equipment’s. - Adhere to Good Laboratory Practice (GLP) within the lab, and Follow all the Lab. documented procedures and instructions regarding HACCP, ISO,...


  • القاهرة, Egypt PepsiCo Full time

    Overview: To ensure we produce high quality product for our customers that is complying with our standards. **Responsibilities**: - Constructing, maintaining and operating standard laboratory equipment’s. - Adhere to Good Laboratory Practice (GLP) within the lab, and Follow all the Lab. documented procedures and instructions regarding HACCP, ISO,...


  • القاهرة, Egypt Hilton Full time

    Electrician Supervisor An Electrician Supervisor is responsible for all maintenance issues related to the electrical power distributions and light current within the hotel to deliver an excellent Guest and Member experience while performing daily checks, repairing equipment, and coordinating renovation projects. **What will I be doing?** An Electrician...

  • Carpenter Supervisor

    4 months ago


    القاهرة, Egypt Hilton Full time

    Carpenter Supervisor A Carpenter Supervisor is responsible for all maintenance issues within the hotel to deliver an excellent Guest and Member experience while performing daily checks, repairing equipment, and coordinating renovation projects. **What will I be doing?** As a Carpenter Supervisor, you are responsible for all maintenance issues within the...

  • Sales Supervisor

    1 month ago


    القاهرة, Egypt Nestle Operational Services Worldwide SA Full time

    **Sales Supervisor - Nile Delta** **POSITION SNAPSHOT** Location: Nile Delta, Egypt (Dakahleya, Mansoura & Damietta) Company: Nestlé *** Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and...

  • Logistics Supervisor

    3 weeks ago


    القاهرة, Egypt JTI - Japan Tobacco International Full time

    At JTI we celebrate differences, and everyone truly belongs. **46,000 people from all over the world** are continuously building their unique success story with us.** 83% of employees feel happy **working at JTI. To make a difference with us, all you need to do is bring your **human best.** **Logisitics Supervisor** **What this position is about -...

  • General Supervisor

    1 month ago


    القاهرة, Egypt Hilton Full time

    General Supervisor (Mechanical) As a General Supervisor (Mechanical), you are responsible for inspecting, diagnosing, maintaining and repairing mechanical equipment to deliver an excellent Guest and Member experience. A General Mechanical Supervisor skills and background HVAC, BMS& Equipment. General Supervisor (Mechanical) will also be required to ensure...


  • القاهرة, Egypt Viatris Full time

    Viatris Egypt S.A.E At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs. Viatris empowers people worldwide to live healthier at every stage of life. We do so via: Access - Providing high quality trusted medicines regardless of...


  • القاهرة, Egypt IntouchCX Full time

    About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...


  • القاهرة, Egypt JTI - Japan Tobacco International Full time

    At JTI we celebrate differences, and everyone truly belongs. **46,000 people from all over the world** are continuously building their unique success story with us.** 83% of employees feel happy **working at JTI. To make a difference with us, all you need to do is bring your **human best.** **Accounting & Tax Supervisor** In the role of Accounting & Tax...


  • القاهرة, Egypt Souq.com for E-Commerce LLC Full time

    Bachelor's Degree or Equivalent - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - 1+ years of Microsoft Office products & Data analytics We’re expanding our team within Amazon Operations! If you’re interested in joining a business where you can have fun, achieve amazing results and put smiles on people’s faces,...


  • القاهرة, Egypt Otis Full time

    Date Posted: 2024-11-04 Country: Egypt Location: 215 One Kattameya,Cairo - Develop and provide technical training for all employees including the orientation programs and training for staff with specific responsibilities. - Conduct quality inspection tasks on field engineers, mechanics and supervisors - What You Will Need to be Successful: - _B.Sc....

  • Supervisor-payroll

    2 months ago


    القاهرة, Egypt Marriott International, Inc Full time

    **Additional Information** **Job Number**24192761 **Job Category**Finance & Accounting **Location**The St. Regis New Capital Cairo, New Administrative Capital, Cairo, Egypt, Egypt **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Check figures, postings, and documents for accuracy. Organize, secure, and maintain all files,...

  • Sales Supervisor

    4 months ago


    القاهرة, Egypt Abbott Laboratories Full time

    **Trade Sales Supervisor (Pharmacy Line)/Upper Egypt** **About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **Working at Abbott** At Abbott, you can do work that matters, grow, and learn, care...

  • IT Supervisor

    2 weeks ago


    القاهرة, Egypt Marriott International, Inc Full time

    **Additional Information** **Job Number**24210266 **Job Category**Information Technology **Location**JW Marriott Residences New Cairo Al Jazi First, 42 El Hegaz Street Mohandessin, Giza, Cairo, Egypt, Egypt **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Assist management in hiring, training, scheduling, evaluating,...