IT Support

7 days ago

مصر, Egypt Orange Egypt Full time

**Duties and Responsibilities**

Proactive and reactive monitoring of the infrastructure devices and alert on performance trends that may adversely affect the service.

Diagnose issues and take preventative steps to clear issues.

Analyse events generated by systems, review/filter the alerts and determine/classify them for relevancy and urgency.

Perform troubleshooting and incident response on the systems.

Creates new trouble tickets for alerts that signal an incident and require Tier 2 / Incident Response review.

Ticket creation, update, escalate and close incidents.

Trigger Major Incident procedure when needed.

Communicate with field engineers or third-party vendors responsible for resolution

Based on the listed and agreed BoM and Virtual Machines for the production environment and agreed HLD

**Contract**:
Regular

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