Logistics & Tracking Executive

2 days ago


مصر, Egypt Edfa3ly Full time

Revise the shipments contents before shipping. - Prepare the shipments AWBs & invoices. - Take the required arrangements to release the shipments from customs. - Work closely with other teams to solve any issues related to the shipments. - Follow up the purchased items on daily basis. - Update the tracking details & estimate delivery of each item. - Follow up the shipments movement till delivery to the warehouse. - Contact the websites in case of shipping delay to accelerate shipping. - Follow up the delayed item at the warehouse and contact them in order to be shipped to its destination. - Follow up the damage/missing items at the warehouse and take the appropriate action with the Websites. - Take the required arrangements in order to return item (s) to the websites if needed. - Reply to the customer inquiries and complains through the tickets system.
- Bachelor degree is a Must. - Fresh graduates and experienced are encouraged to apply. - Fluency in English both oral and written. - Flexible to work on shift basis and during the public holidays. - Very Good Computer skills.
Edfa3ly is an automated personal shopper service which allows the customers to know pre-ordering the exact cost for any product worldwide to be shipped to their door step and pay using their local payment methods currently delivering to the middle east. Edfa3ly also offers a B2B Module: Technology which enables retailers to sell globally in a localised manner to over two billion online shoppers in more than 200 markets worldwide. Providing an international check out online solution, which enables retailers to greet customers in their own language, show local pricing, and local shipping options. It also takes care of all the international logistics processes, including international customs clearance, third party screening, and parcel fulfilment and returns - providing constant package tracking. Moreover, selling data useful to retailers, such as merchandising tips, global shopping trends, and customer insights. Edfa3ly is a running business since October 2010, and became the highly growing regional start-up that is spreading across MENA, Asia & East Africa. Our teams of Software Engineers, Marketing, Operations and Customer Service are expanding, We are mainly looking for different career levels juniors, seniors and Managers who are passionate, energetic, self-motivated and driven.


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