Order Taker

6 days ago


مصر, Egypt Profolio Full time

سوف نقدم خدمة B2C لعملاء عملائنا في مجال المأكولات والمشروبات. (آخذ الطلبات)

الرد على المكالمات الواردة

تقديم الدعم المناسب بناءً على احتياجات العملاء (الرد على طلبات العملاء واستفساراتهم وتلقي طلبات الطعام)

تلقي طلبات العملاء وتسجيلها على النظام / الأدوات المناسبة بناءً على العملية المناسبة

اتباع الإجراءات الداخلية والعميل الملائمة لدعم العميل

إجراء مبيعات متقاطعة بناءً على سيناريوهات المكالمة

المساعدة في تحويل العملاء إلى التسوق عبر الإنترنت

ضمان سرية العميل والعميل والشركة

التعامل مع تصعيد العملاء بناءً على عملية الشركة

متابعة عملية الجودة

المتابعة المناسبة مع العملاء والعملاء والقسم المناسب بناءً على الطلب

البقاء على اطلاع دائم عندما يتعلق الأمر بالمعلومات والعمليات والمهام المعرفية قد تتغير بناءً على متطلبات كل حساب.

ساعات الدوران: 9 ساعات وردية

(ستبدأ المناوبة الأولى في الساعة 8:00 صباحًا وتنتهي المناوبة الأخيرة في الساعة 4:00 صباحًا *

التأمينات الاجتماعية

خبرة لا تقل عن سنة واحدة في مركز الاتصال أو آخذ الطلبات

يجيد اللغة العربية

جيد في اللغة الإنجليزية

ذكور

الخريجون فقط

Ability to commute/relocate:

- Maadi: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have experience in call center?
- Are you a graduate ?



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