Community Management Executive

6 months ago


مصر, Egypt Wego Pte Ltd Full time

We are looking for a dynamic Community Management Executive to join our company. In this role, you'll be in charge of communicating with customers via social media platforms representing our company.

To ensure success as a Community Management Executive, you should know how to effectively use various social media platforms, tools, and technologies. Ultimately, an outstanding Community Management Executive should be a goal-orientated individual with a solid understanding of the customer experience.

**Responsibilities**
- Respond to customers through all channels (twitter, Facebook, Instagram, LinkedIn, YouTube, google play and App store) in a timely manner. Make sure no comment is ignored/ not replied for more than 2 hours maximum on any channel.
- Build out the brand's social voice to be leveraged across all communication channels to ensure channels feel like one cohesive voice, aligning with the social media guidelines.
- Identify key active consumers to strategically execute surprise and delight opportunities
- Keep a track of consumers' repeated requests, that might be useful for adding new product features for example or create new kinds of posts/ content to cover their needs, and make sure to inform the relevant teams.
- Develop a unique and engaging social voice and strategy and track performance and make recommendations of how to adjust voice and approach to achieve results.
- Be updated with all company products, new features and services, and be aware of ongoing social media campaigns and competitions.
- Actively engage and keep the conversation going with existing or new potential customers.
- Develop weekly and monthly reports on customer satisfaction, response time, escalation issues, etc.
- Coordinate with Marketing and social media team to ensure brand consistency
- Forward and escalate customer feedback and ensure their needs are taken care of by the appropriate department.
- Keep a track of users' positive feedback, that could be used for social media posts.
- Communicate any repetitive issue(s) that’s related to Wego directly or one of its partners

**Requirements**:

- Bachelor's degree in social media management, marketing, or a related field.
- Minimum of 2 years' experience as a social media representative, or a similar role.
- Customer service experience.
- Excellent knowledge of social media best practices.
- Ability to effectively use a variety of social media platforms, such as Twitter, Facebook, Instagram, LinkedIn, and Google+.
- Solid customer service skills.
- Good communication and interpersonal skills.
- Ability to work independently in a fast-paced environment.


  • Community Manager

    8 months ago


    مصر, Egypt Grand Community Co Full time

    Assistance and coordination of upcoming campaigns (Brief, registration/ influencer selection, with client or team when needed. - Manage and maintain on going Clients. - Attend meetings and build a relationship with the clients. - Assist in generating leads for the sales team. - Contribute in growing our community influencers. - Contribute on new ideas,...

  • Executive Manager

    6 months ago


    مصر, Egypt Rawaj - Human Capital Management Full time

    Leverage your abilities and join the dynamic team of a Saudi company specializing in the Facility Management industry in Makkah, Saudi Arabia. **Job Context**:Executive Manager plays a pivotal role in defining and executing the company's strategic vision, ensuring operational excellence, and fostering a culture of innovation and client-centricity. You will...


  • مصر, Egypt Danone Full time

    About the job **You’re looking for fulfillment, we’re looking for You!** As our Communication Executive, you'll become an integral part of the Corporate Communications team, playing a key role in crafting and amplifying Danone Egypt's voice. About you **Main Responsibilities**: - Planning and implementation of corporate communications strategies and...


  • مصر, Egypt Dentsu Aegis Network Full time

    The purpose of this role is to support the delivery of dentsu MENA’s regional communications strategy including implementation of internal communications and external communications for the region. This will be focused on high quality, insight led, digitally shared, creative communication. This role will form part of the MENA Regional Marketing &...


  • مصر, Egypt NAOS Solutions Full time

    **NAOS Talents** is seeking an enthusiastic **Influencer Communication Executive** to work with one of our clients, a leader in the MENA region's digital marketing scene. As the Influencer Communication Executive, you will be responsible for developing and maintaining relationships with key influencers in the industry to promote our brand and products. This...


  • مصر, Egypt Palm Hills Developments Full time

    Cairo, Egypt - Posted 11 hours ago - Expires in 2 months - Ref:JB5088117 **Job Details**: - Job Location - Cairo, Egypt - Job Role - Community Management - Career Level - Entry Level - Mediate conflicts or disagreements that may arise within the residential community. This involves listening to all parties involved, understanding their concerns, and...

  • Account Manager

    8 months ago


    مصر, Egypt Grand Community Co Full time

    Managing a portfolio of client’s influencers accounts - Providing strategic counsel to clients to aid their PR, marketing and wider marketing campaigns - Building relationships with existing and new clients - Building relationships with key cooperate contacts - Liaising with clients regarding press campaigns, creative projects and social media solutions -...

  • Communications Manager

    6 months ago


    مصر, Egypt Foodics Full time

    **Who Are We❓** Foodics! The leading Restaurant Operations & Financial Management Technology Provider in the MENA region. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have...

  • Operations Executive

    6 months ago


    مصر, Egypt Vida Marketing management Full time

    _**Urgently Required**_ a regional company specializing in influencer marketing. **Job Title**: Operation Executive **Location**: Smouha, Alexandria, Egypt **job role**: being part of our operation team and working on the influencers campaigns communicate directly with the influencers. Troubleshooting any issues that may arise during the...

  • Senior Recruiter

    6 months ago


    مصر, Egypt Keller Executive Search Full time

    Keller Executive Search is currently seeking a highly experienced senior recruiter based in Egypt. We are looking for a top-tier professional who is prepared to take on the distinctive challenges and exceptional opportunities that this role offers. You will have the opportunity to play a crucial role in driving our growth. You will closely collaborate with...

  • Community Manager

    6 months ago


    مصر, Egypt IDEANEST Full time

    Digital Community Manager Wanted! If you're all about building bridges, sparking discussions, and creating thriving online communities, we're looking for you! Let’s connect to the digital world. **Your Day Might Include**: - Nurturing our digital communities, responding to comments, and engaging with our audience. - Sparking conversations through...


  • مصر, Egypt Dsquares Full time

    Dsquares specializes in offering loyalty programs that bring our customers closer to their consumers. Through our different range of solutions, we deliver an end-to-end experience, managing and executing all technical, operational, and commercial aspects of our customers’ loyalty programs. From full loyalty programs, couponing solutions to interactive...


  • مصر, Egypt Dsquares Full time

    Dsquares specializes in offering loyalty programs that bring our clients closer to their consumers. Through our different range of solutions, we deliver end-to-end experience, managing and executing all technical, operational, and commercial aspects of our customers’ loyalty programs. From full loyalty programs, couponing solutions to interactive directory...


  • مصر, Egypt Rawaj - Human Capital Management Full time

    Leverage your abilities and join the dynamic team of a leading **Saudi holding company **that owns a group of companies in the retail and perfume sector And** expand operations to Egypt.** IT and Communication Manager will lead the establishment and management of IT infrastructure and communication systems at the **new headquarters in Cairo**. This role is...


  • مصر, Egypt Hilton Full time

    Manager of Marketing Communications A Marketing Manager, is responsible for the overall creative service, Public Relations/Ad, and web/E-marketing of our company. **What will I be doing?** As Manager of Marketing Communications, you will be responsible for performing the following tasks to the highest standards: - Deliver creative service as requested by...


  • مصر, Egypt TTE GULF MANAGEMENT CONSULTANCY Full time

    Business Development Executive - Egypt Company name: TTE Gulf Management Consultancy Job Location: Cairo, Egypt (On-site) We are looking for a Business Development Executive for our new establishment in Egypt. As Business Development Executive he will be responsible for promoting the company in Egypt and generating pipelines and presence of company in and...

  • Community Executive

    6 months ago


    مصر, Egypt KODE Sports Club Full time

    **What do we expect from you?** - Keep an eye on members (kids and adults) across the club members to ensure their safety and security - Respond to any members requests and/or direct them accordingly - Be highly vigilant at all times especially in risk areas such kids garden, pools, water features etc to ensure kids and members safety and ensure they behave...


  • مصر, Egypt Hilton Full time

    A Marketing Manager, is responsible for the overall creative service, Public Relations/Ad, and web/E-marketing of our company. **What will I be doing?** As Manager of Marketing Communications, you will be responsible for performing the following tasks to the highest standards: - Deliver creative service as requested by all departments, including sales,...


  • مصر, Egypt Talabat Full time

    Role Summary/Overview As the Communications, Public Affairs and Corporate Responsibility the Manager for this newly created role will play a key role in the way we shape, create, and develop our Communications, PA & CR efforts both on a local level, & working closely with the Regional Communications, PA & CR team, reporting directly to the Managing...


  • مصر, Egypt San3aTech Full time

    **Responsibilities**: Collaboratively create and tactically execute the integrated marketing communications strategy for our brands.Utilize both traditional and digital channels (social media, website, videos, etc.) to enhance audience engagement and achieve a positive ROI.Build and maintain relationships with media outlets, influencers, and other...