Account Manager

**Job Title**: Account manager

**Company**: First logo

**Location**: dokki, Egypt

**Key Responsibilities**:
**1. Client Relationship Management**:

- Manages a portfolio of accounts [ up to 12 accounts active at the same time] and may increase upon business need.
- Serve as the main point of contact for assigned client accounts.
- Acts as the point of contact between the marketing team and the client and handles all customers’ needs & meetings.
- Fully responsible for his clients accounts.
- Build and maintain strong, long-lasting client relationships to increase satisfaction score.
- Understand client needs and objectives to provide tailored solutions.
- Regularly communicate with clients to update them on account status, deliverables, and any issues.

**2. Account Coordination**:

- Manage and oversee daily operations for up to 12 client accounts [ active at the same time] and may increase upon business need.
- Assign Tasks with deadlines on the PM system to all assigned team members(marketing teams).
- Main Point of Contact between company and the client and fully responsible for all client inquiries and deadlines.
- Manage the tasks and deadlines for each account with assigned team members.
- Coordinate with internal teams (e.g., technical teams, editors and graphic designers) to ensure seamless service delivery.
- Ensure all client deliverables are met within the agreed timelines.
- Reviews the quality of work with the marketing manager before being sent to the client.
- Proactively identify potential issues and address them before they escalate.
- Resolve client complaints and issues promptly and effectively.

**3. Data Management**:

- Reports to Digital Operations Manager.
- Ensure the team’s project management tool is continually updated and organised. Pull reporting on project landscape and requests on a routine basis.
- Comply to the company internal system, rules and policies.
- Document all clients data with due delivery dates (Past and Future).
- Responsible for creating clients SOPs and updating them later on ( if needed).
- Responsible for updating each client's internal tracking sheets and reports.
- Document and report any recurring issues to the management for process improvement.

**4. Performance Monitoring and Reporting**:

- Track and report on key account metrics and performance indicators.
- Prepare weekly, monthly and quarterly reports for clients, highlighting weekly action plan, successes, deliveries and areas for improvement.
- Conduct periodic reviews with clients to discuss account performance and future strategies.

**5.Client Onboarding and Training**:

- Assist in the onboarding process for new clients, ensuring a smooth transition including brief, Info documentation and Credentials collection.
- Provide an estimated timeline for the client based on the requested service.
- Act as point of contact for all client inquiries and questions.

**6.Team Onboarding and Training**:

- Provide training and support to teams new members on the history of the client, info and style.
- Reviews the quality of work with the marketing manager before being sent to the client.

**Qualifications**
- Proven work experience as an Account Manager, Key Account Manager or relevant role
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- BA/BS degree in Business Administration, Sales or relevant field

Pay: E£10,000.00 - E£17,000.00 per month

**Experience**:

- Account manager: 3 years (preferred)