Mem Associate Supervisor
6 months ago
Overview:
- Lead and manage post mix maintenance teams to achieve the department targets on equipment repair & maintenance post mix machine performance.
- Provide a single point of contact for marketing equipment sales and service by coordinating service and equipment move activity communication between the customer and Pepsi.
**Responsibilities**:
**Customer**:
- Courteous and timely response to customer requests.
- Deliver best Customer Service
- Fast repair
- Efficient repair
- Preventive maintenance
- Ensure that equipment move schedule and equipment inventories are effectively communicated with.
- Co-ordinate customer surveys to gauge customer satisfaction levels.
- Manage tech team across Egypt to meet equipment installation plans.
- Actively participate in team problem solving to improve customer service and productivity.
**MEM Dashboard KPIs**:
- Repair Response Time
- Fixed Right First Time
- % PMs completed
- Move windows met.
- Fountain Quality Index
- Assets Productivity
**Coaching**:
- Develop efficient and effective tech team through on-the-job coaching & feedback and off-the-job training as per MEM quality service best practice guidelines.
- Ensure the quality of the MEM standards visit steps, and implementation for customers call.
- Assist in the coaching, mentoring and implementation of the Health & Safety programs in the field.
Qualifications:
- Bachelor of Engineering is a must.
- Knowledge of Egypt markets
- 3 years, Experience in the field of refrigerant / electrical
- Fluent in English both spoken and written.
- Strong Refrigerant Mechanical and Electrical aptitude, with the ability to work independently in the field.
- Computer knowledge and able to use electronic diagnostic tools for trouble shooting equipment in field.
- He will be able to refer to equipment manuals for trouble shooting and be able to read and understand electrical diagrams.
- Experience working with coolers / post mix machine / vending machine.
- Warranty Administration, Technical and Product Knowledge of Coolers / post mix machine / Industrial Machinery, Teamwork, Analytical Skill.
- Ensure repairs are conducted according to manufacturer's procedures and follows the help and safety procedure.
- Private Driving License is a must.
- Effective communication skills
- Good customer relationship management
- People management and good teamwork
- Takes initiatives and flexible to adopt with changes.
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