Reservations Manager

2 weeks ago

مصر, Egypt Baron Hotels and Resorts Full time

**Reporting to**:Revenue Manager / Director of Sales/ Director of Sales & Marketing

**POSITIONS SUPERVISED**: Reservations Supervisor / Reservations Sales Agent

**JOB SCOPE**:To conduct vigilant and appropriate yield management and actively contribute towards revenue generation through effective management of the reservations department. This position is a vital position to the sales and marketing function by providing current, accurate information on both the internal reservation situation and the external climate with which the hotel operates. Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the Baron Hotels Group and the brand ethos.

**Key Responsibilities**
- Monitor the daily operations of reservations
- Control rooms inventory including allocation and reservations to areas of maximum yield and blackout dates
- Develop and conduct rooms based marketing activities
- Track sales programs/promotions/advertising and provide feedback as necessary to relevant departments
- Track and establish pick up trends, occupancy history and market segment development to facilitate forecasting
- Monitor front office tracking of guest history data
- Create and maintain allotments
- Record and analyze guest questionnaires on a monthly basis
- Ensure accuracy of guest history and client profiles in Data Base
- Track market codes
- Load and maintain rates in hotel reservation system
- Maintain rate in Website
- Collate, maintain and distribute relevant information and data obtained from both existing sources (consultants, economic forecasters) and external sources
- Manage Hotel Bank and GDS close out/opening-up dates, if applicable
- Complete end of month sales report
- Prepare weekly sales strategy reports
- Ensure all Groups are contracted
- Conduct market research and analysis
- Monitor and evaluate contemporary sales and marketing initiatives and trends
- Monitor and evaluate economic, political and social issues/changes
- Report on competitor activity
- Chairs and conducts Sales Strategy meetings weekly or as directed by Regional Sales & Marketing Manager
- Participate in preparation of strategic plans for region
- Consider and comment on economic, political, social activity and trends which are likely to influence business outcomes
- Access and assess sales and marketing data

**Desired profile**

Skills and education:

- Bachelor level of Education preferred in hospitality management
- Professional experiences 3 to 5 years as reservation manager or assistant
- Result-oriented attitude
- Customer focus
- Proficient knowledge of Hotel systems (Opera )
- Excellent communication skills
- Advanced Spoken & Written English
- Knowledge in other Languages will be an advantage

**Experience**:

- Hotel Reservations: 5 years (required)

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