Monitoring Lead-octopus By Rtg

4 months ago

القاهرة, Egypt robusta Full time

Octopus by RTG is hiring a Monitoring lead for one of the top-notch insurance companies in KSA. The Monitoring lead will work onsite in Egypt, specifically in the vibrant city of New Cairo. As a Monitoring lead, you'll have the opportunity to contribute to the cutting-edge technological advancements of this organization, while working alongside a talented and dynamic team. You'll be directly managed and supported by experienced professionals, ensuring a stimulating and nurturing work environment.

**Responsibilities**:

- Oversee IT Operation Alerts and network performance, ensuring consistent monitoring and analysis. This includes escalating and notifying about Minor, Critical, and Major incidents/outages.
- Monitor network entities and perform daily escalations as needed.
- Conduct initial analysis to identify issues and restore services if possible (1st line of support).
- Respond to the Network Customer Support Team within the agreed SLA time frame.
- Create, update, and manage trouble tickets for detected problems.
- Ensure all docket information is recorded in activity/work logs for Major and Critical trouble tickets.
- Manage technical escalations to ensure faults are resolved within agreed SLAs.
- Perform escalation and notification to keep management and other business units informed during system outages, updating the respective WhatsApp group and SMC manager with any network abnormalities.
- Prepare 24-hour activity and daily reports, tracking Major and Critical Outage details.
- Assist the operations team with process improvements and ongoing development of tools and systems.
- Ensure proper work progress, shift handovers, data communication, daily reports, and other mandatory updates by the team.
- Act as Shift Lead when required.
- Closely follow up on all network events, especially Critical and Major issues, from all network domains and update customer counterparts accordingly.
- Perform multitasking during node isolation and escalation processes, syncing with the 2nd line and informing concerned teams as needed.
- Address and escalate complaints related to charging nodes in close coordination with the relevant BO teams.
- Understand and take ownership of escalating IT Core elements and System Alerts based on severity, ensuring timely action.
- Participate in business continuity efforts from within or outside the COMMAND CENTER premises to handle emergency infrastructure issues.
- Perform daily checks on pending Alerts and follow up for clearance.
- Understand various requests/queries from customer management and fulfill them as needed.

**Authority**:

- Suggest potential competence development for team members to the Monitoring Manager.
- Support and recommend uniform organizational processes.
- Assist the Monitoring Manager in implementing process and team structure changes as needed.
- Suggest the severity level for major incidents.
- Escalate to the manager for any technical support constraints.
- Efficiently interact with concerned parties to resolve problems promptly.
- Support the Monitoring Manager during audits and provide data as required.

**Main Tasks**:

- Ensure the team is effectively using all available tools, such as Solar Winds and APP Dynamics.
- Support the COMMAND CENTER with daily support issues.
- Propose actions and initiatives to enhance daily operations within the COMMAND CENTER.
- Assist in generating required reports for management.

**Requirements**:

- **General Competence**:

- Team player with strong communication skills and the ability to articulate complex ideas.
- Collaborative mindset with a focus on leveraging diverse perspectives for optimal results.
- Open to problem-solving and dealing with new proposals.
- Proficient in MS-Excel, PowerPoint, Power BI, Macros, etc.
- **Technical Competence**:

- Good understanding of IT Services.
- Basic knowledge of control networks, including systems, hardware/software, and troubleshooting skills.
- Ability to interpret performance reports and monitor Network KPIs.
- Perform continuous daily audits on Alert counts and follow up with teams to clear them as part of customer requirements.
- Manage and follow up on outages related to National and International network disturbances.
- Good knowledge of network implementation/integration processes.
- Strong PC skills.
- **Training, Education, and Experience**:

- Degree in Electrical Engineering, Telecommunication Engineering, Computer Science, Computer Engineering, or a related field.
- Minimum 3-5 years of experience in Operation & Maintenance implementation, operation, support, or a service environment.

  • Monitoring Team Lead

    4 months ago

    القاهرة, Egypt robusta Full time

    **Who we are** Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for...

  • Tech Lead in Python

    3 months ago

    القاهرة, Egypt robusta Full time

    Octopus by RTG is enabling a key partner organization to build their digital hub in Egypt looking for the right pioneers to work on exciting AI Projects. Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe,...

  • Vp Sales

    1 month ago

    القاهرة, Egypt robusta Full time

    Octopus by RTG is enabling a key partner organization to build their digital hub in Egypt looking for the right pioneers to work on exciting AI Projects. Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe,...

  • Noc Specialist

    3 months ago

    القاهرة, Egypt robusta Full time

    **Who we are** Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for...

  • Senior Ruby On Rails Engineer

    4 weeks ago

    القاهرة, Egypt robusta Full time

    Octopus by RTG is enabling a key partner organization to build their digital hub in Egypt looking for the right pioneers to work on exciting AI Projects. Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe,...

  • Senior (+) Python Developer - Octopus By Rtg

    3 months ago

    القاهرة, Egypt robusta Full time

    Octopus by RTG is enabling a key partner organization to build their digital hub in Egypt looking for the right pioneers to work on exciting AI Projects. Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe,...

  • Senior (+) Python Developer - Octopus By Rtg

    4 weeks ago

    القاهرة, Egypt robusta Full time

    Octopus by RTG is enabling a key partner organization to build their digital hubs in Egypt and grow their tech teams around the world. We are currently looking for the right pioneers to work on exciting AI Projects with a key partner in Riyadh, KSA. Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech group. With a decade of...

  • Engineer Ll in Python

    3 months ago

    القاهرة, Egypt robusta Full time

    Octopus by RTG is enabling a key partner organization to build their digital hub in Egypt looking for the right pioneers to work on exciting AI Projects. Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe,...

  • Senior Golang Developer

    3 months ago

    القاهرة, Egypt robusta Full time

    Octopus by RTG is enabling a key partner organization to build their digital hub in Egypt looking for the right pioneers to work on exciting AI Projects. Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe,...

  • Senior(+) Golang Developer

    3 months ago

    القاهرة, Egypt robusta Full time

    Octopus by RTG is enabling a key partner organization to build their digital hub in Egypt looking for the right pioneers to work on exciting AI Projects. Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe,...

  • Staff Software Engineer

    4 weeks ago

    القاهرة, Egypt robusta Full time

    Octopus by RTG is enabling a key partner organization to build their digital hub in Egypt looking for the right pioneers to work on exciting AI Projects. Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe,...

  • Service Desk Lead

    4 months ago

    القاهرة, Egypt robusta Full time

    **Who we are** Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for...

  • Itsm Team Lead

    4 months ago

    القاهرة, Egypt robusta Full time

    **Who we are** Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for...

  • Senior Database Administrator-octopus By Rtg

    3 months ago

    القاهرة, Egypt robusta Full time

    Octopus by RTG is the talent acquisition and management arm of RTG, specializing in hiring and managing top-tier professionals across various industries. We partner with leading organizations to provide exceptional talent solutions that drive innovation and business success. We are currently collaborating with a prominent organization in the Kingdom of Saudi...

  • Automation Testing Specialist

    4 months ago

    القاهرة, Egypt robusta Full time

    **Who we are** Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for...

  • Staff Software Engineer, Ruby On Rails

    4 weeks ago

    القاهرة, Egypt robusta Full time

    Octopus by RTG is enabling a key partner organization to build their digital hub in Egypt looking for the right pioneers to work on exciting AI Projects. Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe,...

  • IT Service

    3 months ago

    القاهرة, Egypt robusta Full time

    **Who we are** Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for...

  • Power BI Designer-octopus By Rtg

    4 months ago

    القاهرة, Egypt robusta Full time

    Octopus by RTG is partnering with consultancy firm in KSA to hire a Senior Power BI designer with an engagement for 6 Months, As a Senior Power Bi Designer, you are responsible for the visual and user experience aspects of Power BI including creating visually appealing and intuitive dashboards and reports that effectively communicate data insights to...

  • Itsm Specialist

    4 months ago

    القاهرة, Egypt robusta Full time

    **Who we are** Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for...

  • Itsm Specialist

    4 months ago

    القاهرة, Egypt robusta Full time

    **Who we are** Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for...