Training Manager

4 months ago

محافظة البحر الأحمر, Egypt Marriott International, Inc Full time

**Job Number** 23146965

**Job Category** Human Resources

**Location** Sheraton Soma Bay Resort, P.O. BOX 71, Red Sea, Egypt, Egypt VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.

**CANDIDATE PROFILE**

**Education and Experience**
- 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.

OR
- 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.

**CORE WORK ACTIVITIES**

**Administering Employee Training Programs**
- Promotes and informs employees about all training programs.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Helps employees identify specific behaviors that will contribute to service excellence.
- Ensures employees receive on-going training to understand guest expectations.
- Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
- Meets with training cadre on a regular basis to support training efforts.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.

**Evaluating Training Programs Effectiveness**
- Monitors enrollment and attendance at training classes.
- Meets regularly with participants to assess progress and address concerns.
- Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Measures transfer of learning from training courses to the operation.
- Ensures adult learning principles are incorporated into training programs.

**Developing Training Program Plans and Budgets**
- Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.
- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
- Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
- Aligns current training and development programs to effectively impact key business indicators.
- Establishes guidelines so employees understand expectations and parameters.
- Develops specific training to improve service performance.
- Drives brand values and philosophy in all training and development activities.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

**Managing Training Budgets**
- Participates in the development of the Training budget as required.
- Manages budget in alignment with Human Resources and property financial goals.
- Manages department controllable expenses to achieve or exceed budgeted goals.
- Utilizes P-card if appropriate to control and monitor departmental expenditures.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.
**Be** where you c

  • Mgr-training

    4 months ago

    محافظة البحر الأحمر, Egypt Marriott International, Inc Full time

    **رقم الوظيفة** 23146965 **التصنيفات** Human Resources **الموقع** Sheraton Soma Bay Resort, P.O. BOX 71, Red Sea, Egypt, Egypt عرض على الخريطة **الجدول الزمني** Full-Time **هل تقع في مكان بعيد؟** N **إمكانية الانتقال إلى موقع آخر؟** N **نوع الوظيفة**...

  • Mgr-training

    4 months ago

    محافظة البحر الأحمر, Egypt Marriott International, Inc Full time

    **Nº do Cargo** 23146965 **Categoria de emprego** Human Resources **Local** Sheraton Soma Bay Resort, P.O. BOX 71, Red Sea, Egypt, Egypt VER NO MAPA **Horário** Full-Time **Localização remota?** N **Remanejamento?** N **Tipo de cargo** Management - A Marriott International é uma empresa que oferece oportunidades iguais de trabalho. Temos como...

  • Mgr-training

    4 months ago

    محافظة البحر الأحمر, Egypt Marriott International, Inc Full time

    **Numéro de l'Emploi** 23146965 **Catégorie d'Emploi** Human Resources **Lieu** Sheraton Soma Bay Resort, P.O. BOX 71, Red Sea, Egypt, Egypt AFFICHER SUR LA CARTE **Horaire** Full-Time **Situé à distance ?** N **Mutation?** N **Type de Poste** Management - Marriott International souscrit au principe de l’égalité d’accès à l’emploi. Nous...

  • Training & Quality Manager

    4 months ago

    محافظة الجيزة, Egypt Transcom Egypt Full time

    Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward-leaning customer experience solutions, we serve our clients via different channels like voice, chat, social media, etc. **Join our Transcom Family as a TQM.** - Overseeing the overall...

  • Assistant Human Resources Manager

    3 months ago

    محافظة البحر الأحمر, Egypt Marriott International, Inc Full time

    **Job Number** 23135143 **Job Category** Human Resources **Location** Sheraton Soma Bay Resort, P.O. BOX 71, Red Sea, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists in carrying out the daily activities of the Human Resource Office including recruitment,...

  • Hygiene Manager

    4 months ago

    محافظة البحر الأحمر, Egypt Marriott International, Inc Full time

    **Job Number** 23013300 **Job Category** Food and Beverage & Culinary **Location** Sheraton Soma Bay Resort, P.O. BOX 71, Red Sea, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible verifying that operations are in compliance with hygiene and food safety...

  • Recreation Manager

    4 months ago

    محافظة البحر الأحمر, Egypt MOVENPICK Full time

    **Company Description** Nestled in a natural environment between sandy mountains and deep blue seas is Mövenpick Resort El Quseir. 250 rooms Built in traditional Nubian style operated with collaborative, friendly & ambitious teamwork. Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote...

  • Marketing Manager

    4 months ago

    محافظة البحر الأحمر, Egypt Marriott International, Inc Full time

    **Job Number** 23103627 **Job Category** Sales & Marketing **Location** Sheraton Soma Bay Resort, P.O. BOX 71, Red Sea, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Develops and implements marketing strategies designed to achieve RevPar/share-of-wallet (non-room...

  • Recreation Manager

    4 months ago

    محافظة البحر الأحمر, Egypt MOVENPICK Full time

    **Company Description** Nestled in a natural environment between sandy mountains and deep blue seas is Mövenpick Resort El Quseir. 250 rooms Built in traditional Nubian style operated with collaborative, friendly & ambitious teamwork. Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote...

  • Information Technology Manager

    4 months ago

    محافظة البحر الأحمر, Egypt MOVENPICK Full time

    **Company Description** Nestled in a natural environment between sandy mountains and deep blue seas is Mövenpick Resort El Quseir. 250 rooms Built in traditional Nubian style operated with collaborative, friendly & ambitious teamwork. Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote...

  • Housekeeping Manager

    4 months ago

    محافظة البحر الأحمر, Egypt Mövenpick Resort El Quseir Full time

    Company Description Nestled in a natural environment between sandy mountains and deep blue seas is Mövenpick Resort El Quseir. 250 rooms Built in traditional Nubian style operated with Collaborative, Friendly & Ambitious teamwork. Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote...

  • Asst Chief Engineer

    3 months ago

    محافظة البحر الأحمر, Egypt Marriott International, Inc Full time

    **Job Number** 23205239 **Job Category** Engineering & Facilities **Location** Sheraton Soma Bay Resort, P.O. BOX 71, Red Sea, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists department head in managing budget, capital expenditures, preventative maintenance...

  • 1st Commis

    4 months ago

    محافظة البحر الأحمر, Egypt Marriott International, Inc Full time

    **Job Number** 23109384 **Job Category** Food and Beverage & Culinary **Location** Sheraton Soma Bay Resort, P.O. BOX 71, Red Sea, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Prepare special meals or substitute items. Regulate temperature of ovens, broilers, grills,...

  • Front Desk Shift Leader

    4 months ago

    محافظة البحر الأحمر, Egypt Marriott International, Inc Full time

    **Job Number** 23093836 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Soma Bay Resort, P.O. BOX 71, Red Sea, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist staff with expediting problem payments (e.g., problems processing credit card)....

  • Front Office Shift Leader

    4 months ago

    محافظة البحر الأحمر, Egypt Marriott International, Inc Full time

    **Job Number** 23110069 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Soma Bay Resort, P.O. BOX 71, Red Sea, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of payment, assigning room,...

  • Demi Chef de Partie

    4 months ago

    محافظة البحر الأحمر, Egypt Marriott International, Inc Full time

    **Job Number** 23128042 **Job Category** Food and Beverage & Culinary **Location** Sheraton Soma Bay Resort, P.O. BOX 71, Red Sea, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Prepare special meals or substitute items. Regulate temperature of ovens, broilers, grills,...

  • Supervisor-front Desk

    4 months ago

    محافظة البحر الأحمر, Egypt Marriott International, Inc Full time

    **Job Number** 23155713 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Soma Bay Resort, P.O. BOX 71, Red Sea, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist staff with expediting problem payments (e.g., problems processing credit card)....

  • Front Desk-shift Leader

    3 months ago

    محافظة البحر الأحمر, Egypt Marriott International, Inc Full time

    **Job Number** 23155715 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Soma Bay Resort, P.O. BOX 71, Red Sea, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist staff with expediting problem payments (e.g., problems processing credit card)....

  • Chef de Partie

    3 months ago

    محافظة البحر الأحمر, Egypt Marriott International, Inc Full time

    **Job Number** 24079096 **Job Category** Food and Beverage & Culinary **Location** Sheraton Soma Bay Resort, P.O. BOX 71, Red Sea, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Prepare special meals or substitute items. Regulate temperature of ovens, broilers, grills,...

  • Supervisor-housekeeping

    4 months ago

    محافظة البحر الأحمر, Egypt Marriott International, Inc Full time

    **Job Number** 24104531 **Job Category** Housekeeping & Laundry **Location** Sheraton Soma Bay Resort, P.O. BOX 71, Red Sea, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality...