Enterprise Service Provisioning Engineer

4 weeks ago


مصر, Egypt Etisalat Egypt Full time

**Enterprise Service Provisioning Engineer**
**-**
**(**
**2300022X**
**)**

**Description**

**Job Purpose**

Responsible for the enterprise customers service provisioning based upon pre-defined policies and procedures, he (she) is also responsible for troubleshooting and solving any problem related to Enterprise customers.

**Report To Position Name**
- Configure Internet and VPN (FR, ATM, and MPLS) customer circuits based upon pre-defined policies, SLA and procedures to deliver customer requirements.
- Assist the routing protocols on activating any customer to make sure it is working as per the customer request.
- Suggest any new solutions to accommodate customer needs; Routing/DSL/VAS approval is needed if the changes require any change in the already set policies and procedure.
- Act as 'Level 2' support for any customer problem that should be escalated directly from Support Team to solve it within the agreed upon SLA.
- Day-to-Day Service provisioning activities (New (Dialup, ATM, DSL) & Upgrades) to fulfill customer requests within SLA.
- Define the related security plans to make sure they are upon Company pre-defined policies.
- Document customer problems and their solutions to have reference in case problem repeated with another customer.
- Define the dial-up maintenance activities and routines to maintain good status of the access servers.
- Coordination with Telecom Egypt to troubleshoot any related problems.
- Manages Dial-Up capacity (Upgrade / Downgrade according to utilization) to efficiently use and utilize network resources.
- Keep monitoring tools (MRTG or CACTI) updated with any new changes in dial up network to have an up-to-date image.

**Qualifications**

Essential Qualifications and Experience:

- B.Sc. of Electrical Engineering in communication or computer science.
- Two years experience with networking and routing protocols.
- Good background of Unix OS.

Desirable Qualifications and Experience:

- Cisco Certificates (CCNA, CCIP, CCNP).
- Huwaei Background.
- Telecom Egypt background.

**Job***: Engineer

**Organization***: NOL Business Group

Executive

**Job Posting***: 08/Nov/2023, 3:46:07 AM



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