Client Support Representative
1 week ago
***
The Client Success Representative at NPG Associates is responsible for driving revenue
by securing a high volume of accounts for our debt collection services, focusing on both
commercial and consumer debt recovery. A successful individual in this role will have a
strong desire to master the sales process and the initial steps of our client journey.
**ABOUT NPG ASSOCIATES**
Our mission is to help clients increase their financial solvency through providi
effective debt recovery solutions. Our comprehensive services include debt
collection, past-due invoice recovery, credit reporting, demand letters, settlement
negotiations, and litigation support. We also offer strategic analytics and planning for
seriously delinquent balances. Discover how NPG can help you achieve exceptional
recovery results and financial success. Our core values are the backbone of o
business and guide our hiring process: we are inspirational, disciplined, accountable,
transparent, aligned, and results-oriented. This company operates nationally and is
growing by the day.
**SUCCESS LOOKS LIKE**
- Providing an outstanding client engagement experience by quickly
understanding key pain points and delivering solutions that move clients forward
in their journey
- Communicating to clients how partnering with NPG Associates for tailored debt
collection solutions is valuable in providing them the expertise to enhance their
financial operations and improve their business performanc
- Prioritizing clients who can move swiftly through the sales cycle, maximizing
opportunities for revenue growth
**OBJECTIVES**
- Make 200 outbound calls daily to generate new leads, ensuring 2.5 hours of talk
time per day to maintain high engagement and lead generation volume.
- Engage with clients over the phone, effectively utilizing sales strategies to close
deals.
- Secure collections contracts by presenting tailored debt recovery options to
customers, highlighting the value and benefits of each servic
- Ensure exceptional customer service to both new and existing clients, responding
- Develop and maintain strong relationships with clients to ensure high customer
satisfaction.
- Stay informed about the latest trends and techniques in debt recovery to
effectively promote NPG Associates' services.
- Get familiar with the sales pipeline and continuously refine the process to impro
conversion rates.
- Gather customer feedback to contribute to product and service improvements.
- Consistently meets or exceeds daily metrics
**COMPETENCIES**
- Understand client requirements and tailor debt collection solutions accordingly
- Solid communication skills to effectively deal with various levels of management,
staff, and/or outside clients
- Demonstrate the ability to build and maintain a robust sales pipeline with
consistent follow-ups on unsold opportunities, leading to higher closure rates
- Sense of urgency -able to function in a high-demand and fast-paced environment
- Understand and follow the sales scripts
- Ability to meet or exceed sales quota of 200+ outbound calls/day
- Ability to leverage Go Level Media CRM and be accurate in taking notes on
clients
- Comfortable with consistent follow up and ability to get creative when reaching
out to clients (i.e. video messages, gifts...etc)
- Knowledgeable of the Product and Pricing guide and stay up to date with any
changes to our different product offerings
- Ability to maintain a positive attitude and calmly respond to customer’s questions COMPETENCIES
- Understand client requirements and tailor debt collection solutions accordingly
- Solid communication skills to effectively deal with various levels of management,
staff, and/or outside clients
- Demonstrate the ability to build and maintain a robust sales pipeline with
consistent follow-ups on unsold opportunities, leading to higher closure rates
- Sense of urgency -able to function in a high-demand and fast-paced environment
- Understand and follow the sales scripts
- Ability to meet or exceed sales quota of 200+ outbound calls/day
- Ability to leverage Go Level Media CRM and be accurate in taking notes on
clients
- Comfortable with consistent follow up and ability to get creative when reaching
out to clients (i.e. video messages, gifts...etc)
- Knowledgeable of the Product and Pricing guide and stay up to date with any
changes to our different product offerings
- Ability to maintain a positive attitude and calmly respond to customer’s questions to the best of your ability
**EDUCATION AND EXPERIENCE**
- High school diploma or equivalent preferred
- At least 2 year sales experience and collection knowledge required
PHYSICAL REQUIREMENTS
- Prolonged periods of time sitting at a desk or computer
**COMMITMENT TO DIVERSITY**
As an equal opportunity employer committed to meeting the needs of a
multigenerational and multicultural workforce, NPG Associates recognizes that a diverse
staff, reflective of our community, is an integral and
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