Client Delivery Manager
1 week ago
**We help the world run better**
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
**What you’ll do**
**What you bring**
**As Client Delivery Manager you will be responsible for the following tasks**:
- Own and grow the client engagement for SAP Enterprise Cloud Services and act as the voice of the client within SAP, for technical managed services.
- Accountable for entire SAP ECS engagement across all lifecycle phases, lead the engagement with supporting ECS functions and roles to deliver as per contract scope and in line with customer expectations.
- Setup proactive service plan and conduct regular service review meetings with clients (operational and strategic topics).
- Act as an (de-)escalation point for delivery-related topics (Incidents, Service Requests and other customer requirements).
- Ensure seamless alignment across multiple ECS and other SAP internal and external stakeholders.
- Oversee client onboarding activities, upgrade/migration projects, and other service delivery initiatives.
- Support commercial change request management in the client lifecycle, perform contract compliance and risk management (project and business risks).
- Support the positioning of additional ECS offerings and support contract renewal in alignment with SAP sales teams.
- Share knowledge across CDM community
**What do you need to bring**:
- Fluency in English is mandatory. Proficiency in Arabic or French language is an advantage.
- Min. 5 years of working experience in Cloud technology or Cloud Services.
- Strong customer orientation with a focus on relationship-, expectation
- and de-escalation management.
- Good understanding of technical infrastructure and virtualized system landscapes.
- Knowledge of IT trends, their impact on business strategies, and SAP’s strategy and service portfolio.
- Ability to work effectively as a virtual member of a dynamic and dispersed team (remote)
- SAP Basis, IT Service Management, Project Management, Cloud and IT infrastructure certifications are beneficial.
**Meet your team**
ECS organization is a global organization and the regional CDM team is located across Middle East and Africa. We are highly diverse and positive spirited bunch of colleagues. Next to our obsession for customer satisfaction, we value internal knowledge sharing & collaboration as well as make ECS organization a little better every day.
**#SAPECSCareers**
**Bring out your best**
**We win with inclusion**
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 410090 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
-
Senior Client Delivery Manager
1 week ago
القاهرة, Egypt SAP Full time**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Call Center Service Delivery Manager
2 weeks ago
القاهرة, Egypt Jadeer Full time**Job Overview** Join our dynamic team as a **Call Center Service Delivery Manager**, where you will play a critical role in ensuring seamless services to our clients and enhancing customer satisfaction. Your responsibilities will span from managing service delivery processes to coordinating with different teams to achieve the highest level of efficiency...
-
Client Coordinator
1 week ago
القاهرة, Egypt Journey2 Full timeJob Title: Client Coordinator for a Home Care Agency (Bi-lingual) Position Type: Full-Time, Remote Location: Work from Home Language Requirement: Bi-lingual Job Overview: We are seeking an outgoing and proactive bi-lingual individual to join our team as an Outreach and Client Relationship Coordinator. This remote role focuses on making outreach calls,...
-
Client Relations Manager
1 week ago
القاهرة, Egypt Ethics HR Full timeDuties: - Manage all programs administration needs with internal teams to address clients’ needs. - Handle the company’s key accounts and confirm requests with clients. - Collaborate with sales teams to ensure getting all needed info. - Ensure the company's CRM / ERP is timely and accurately filled in alliance with the company's process/SLA. - Handling...
-
Delivery Manager
2 weeks ago
القاهرة, Egypt Parent ApS Full time**Job Summary**: **Key Responsibilities**: **Project & Service Delivery**: - Plan, coordinate, and oversee the end-to-end delivery of projects. - Ensure projects are completed on time, within scope, and within budget. - Identify risks and implement mitigation strategies. - Optimize delivery processes for efficiency and effectiveness. **Agile & Scrum...
-
Delivery Manager
2 weeks ago
القاهرة, Egypt Giza Systems Full timeThe Role The main purpose of the delivery manager is creating delivery plans and leading delivery teams using the department delivery methodology (Scrum/Kanban), making best utilization of them for delivering software solutions and software services within committed budget and time schedule. - Guiding the team and organization on how to use Agile/Scrum...
-
Delivery Manager
4 weeks ago
القاهرة, Egypt Giza Systems EG Full time**The main purpose of the delivery manager is creating delivery plans and leading delivery teams using the department delivery methodology (Scrum / Kanban) making best utilization of them for delivering software solutions and software services within committed budget and time schedule.** - Guiding the team and organization on how to use Agile/Scrum practices...
-
Client Success and Relationship Manager
4 weeks ago
القاهرة, Egypt AAO Cairo Full time**Job Title**: Client Success and Relationship Manager (Remote/Hybrid) **Location**: Remote (Cairo, Egypt base) with global travel opportunities **Department**: Client Success **Job Type**: Full-Time and Part-Time **Start Date**: Immediately **Role Overview** Join us as a **Client Success and Relationship Manager** atour company,which isa leader in...
-
Client Network Solution Coordinator
4 weeks ago
القاهرة, Egypt Allianz Partners Full time**_Job _**purpose** **Allianz Partners Medical Provider Management (MPM) has a unique and exciting**job opportunity available for someone who has the **knowledge**, **medical network, project management** and **relationship building** skills **to drive strategic excellence across all global Allianz Partners medical entities.** **What you do**: ...
-
Service Delivery Manager
3 weeks ago
القاهرة, Egypt SWATX Full timeThe IT Service Delivery Manager (ITSDM) is responsible for ensuring the efficient and effective delivery of IT services to meet business needs. This role oversees service management processes, ensures high customer satisfaction, and aligns IT service delivery with organizational goals. The ITSDM works closely with internal teams, vendors, and stakeholders...
-
Client Service Senior Manager
2 weeks ago
القاهرة, Egypt RetailZoom Full time**Description** Are you highly motivated, analytical with strong interest in supporting Brands to grow? Retailzoom is looking to recruit an enthusiastic Client Service Senior Manager to join our dynamic team, focusing on using data to provide innovative and breakthrough solutions to businesses and organizations across industries. In this role you will be...
-
Client Executive, Customer Management
3 weeks ago
القاهرة, Egypt CWT Full timeClient Executive, Customer Management - (2500001S) CWT is a global leader specialising in business travel management. Present in more than 150 countries, CWT serves companies of all sizes, as well as government institutions and non-governmental organisations. By leveraging both the expertise of its people and leading-edge technology, CWT helps clients...
-
Delivery Manager/scrum Master
2 weeks ago
القاهرة, Egypt Giza Systems Full timeThe Role The main purpose of the delivery manager is creating delivery plans and leading delivery teams using the department delivery methodology (Scrum/Kanban), making the best utilization of them for delivering software solutions and software services within a committed budget and time schedule. - Guiding the team and organization on how to use...
-
Lead - Client Coordinator
4 weeks ago
القاهرة, Egypt Matthews International Corporation Full time**Lead - Client Coordinator**: - Brand: SGK - Company: Schawk UK Ltd (UK105) - Line of Business: SGK UK - Location: Cairo, EG, 5603 - Req ID: 13628 **SGK is a global packaging and brand experience company. From idea to implementation, we deliver packaging solutions and brand experiences that give brands the freedom to speak louder, scale faster and grow...
-
Lead Apm Delivery Manager
7 days ago
القاهرة, Egypt GE Vernova Full timeSoftware Delivery Manager (DM) works with different teams to deliver strategic Asset Management Software projects. The Lead APM Delivery Manager will oversee the technical projects deliveries and will be the interface between the GE operation central team and GE customers. **Roles and Responsibilities**: - The DM will be in charge of all the software...
-
Smb Client Sales Executive
1 week ago
القاهرة, Egypt NielsenIQ Full time**Company Description** **Job Description** ABOUT THE MEASUREMENT TEAM** Measurement is the core of NielsenIQ’s business, it’s our legacy, it’s what we have been doing across the world in over 100 markets, for over 100 years. Partnering with our clients to identify market opportunities, develop strategies, and measure performance and execution is how...
-
Extended Local Delivery Manager
7 days ago
القاهرة, Egypt Orange Full time**Votre rôle**: **Job Description**: Accountable for end to end management of all customer network orders/projects terminating in European countries ( UK, Benelux, GEA, Switzerland & NORDICS) starting the receipt of valid service requests from sales to handover or billing. Job includes: Coordinating provisioning for Network projects, assessing service...
-
Delivery Manager/scrum Master
4 weeks ago
القاهرة, Egypt Giza Systems EG Full time**The main purpose of the delivery manager is creating delivery plans and lead delivery teams using the department delivery methodology (Scrum / Kanban) making the best utilization of them for delivering software solutions and software services within a committed budget and time schedule.** - Guiding the team and organization on how to use Agile/Scrum...
-
Technical Delivery Project Manager-vois
4 weeks ago
القاهرة, Egypt Vodafone Full time**Role Purpose**: The UK IT portfolio delivery team is responsible for the management of business demand, delivery and governance of the UK CAPEX funded initiatives to drive business growth. The role of a Technical Delivery Project Manager will focus on delivery of one or multiple projects within an assigned portfolio driving the mobilization, shaping and...
-
Technical Delivery Project Manager-vois
2 weeks ago
القاهرة, Egypt Vodafone Full time**Role Purpose**: The UK IT portfolio delivery team is responsible for the management of business demand, delivery and governance of the UK CAPEX funded initiatives to drive business growth. The role of a Technical Delivery Project Manager will focus on delivery of one or multiple projects within an assigned portfolio driving the mobilization, shaping and...