Deactivation Reviews Specialist
4 days ago
**About the Role**:
Global Compliance Ops is groundbreaking how Uber runs safety contacts that contribute to Uber's goal of providing world-class customer support by identifying areas of opportunity and strength through consistent contact review
The Agent position is responsible for investigating safety reports and categorizing these reports as per the Uber standard. By evaluating customer support contacts to ensure the safety support offered provides correct resolution by investigators, the proper mechanics are followed, and by identifying the strengths and weaknesses of individual performers.
**What you will do**:
- Perform targeted reviews to ensure compliance by examining safety reports
- Review and provide recommendations for taxonomy improvements with a regional focus
- Develop case details, analyze evidence, and present recommendations for internal actions to key stakeholders
- Appraises adequacy of internal control systems by completing audit questionnaires
- Contributes to team effort by accomplishing related results as needed
- Maintain focus on data integrity and producing work of the highest quality
**What you will need**:
- Proficient in English both reading and writing
- Experience working in a highly meticulous environment, demonstrating a high degree of diligence and accountability
- Exceptional written and verbal communication skills
- Exceptional reading and interpretation ability, attention to detail
- Resistance to stress and pressure of working with high severity cases
- Passion for driving quality and process improvement. Confident presenting feedback and findings to stakeholders
- Strong collaboration skills towards a shared sense of purpose
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
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