Consumer Engagement Associate

3 days ago


مصر, Egypt Nestle Operational Services Worldwide SA Full time

**Consumer Engagement Associate**

**POSITION SNAPSHOT**

Location: Egypt
Company: Nestlé

***

Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.

**A DAY IN THE LIFE **
- Ensures Nestlé CES standard instructions on consumer complaints handling process is handled appropriately and in a timely manner.
- Provides empathetic and cutting-edge service in customer service based on Nestlé CES Standard Instructions on Consumer Complaints Handling.
- Resolve customer inquiries, comments, and complaints of consumers.
- Ensures proper encoding of all information received from consumer and other cross functional teams in the CRM Tool.
- Ensures proper notification and escalation of critical complaints and irate customers.
- Follows the changes in the messaging and the ways of working.
- Executes additional tasks from the Line Manager, SPOC from the Brand teams and the CES Manager.

**ARE YOU A FIT?**
- Bachelor’s degree in marketing, business studies, communications, journalism, media studies, psychology.
- Strong interpersonal skills, team-oriented attitude.
- Strong verbal and written communication skills in **French & English.**:

- Ability to multitask and prioritize.
- Interest in digital and social media industry, current online trends and marketing tactics
- Capacity to learn new skills and master new tools is a must.
- Attention to details.



  • مصر, Egypt Nestle Operational Services Worldwide SA Full time

    **Consumer Engagement Advisor** **POSITION SNAPSHOT** Location: Cairo, Egypt Company: Nestlé Full-time *** Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier...

  • Associate Director

    3 hours ago


    مصر, Egypt NielsenIQ Full time

    Job Description **ABOUT THIS JOB**: At Nielsen IQ, our obsession in helping our clients to grow through a comprehensive understanding of consumer behavior leveraging on the ongoing innovation in technology is what motivates us. Our work helps our clients set growth strategies and determines what products or services you ultimately see in the market and how...


  • مصر, Egypt Xerox Full time

    **About Xerox Holdings Corporation** **Purpose of the role**: A DocuCare Associate provides the services delivery support to the client by providing contractual break/fix support, predominately on Office devices. Objectives of position are to deliver operational excellence (in line with the contract Statement of Work) and customer service interface. The...


  • مصر, Egypt Talent Pal Full time

    About the job Danone MENA is looking for a highly dynamic **Consumer Brand Manager - Bebelac, First Diet and Local Brands **for its Specialized Nutrition Business in the Middle East and North Africa region to be based in **Cairo, Egypt.** **1- Business Context**: - Development and implementation of the Bebelac, First Diet and Local Brands marketing...


  • مصر, Egypt Zeal Full time

    **About** ZealPay**:ZealPay is an innovative Cairo-based technical startup backed by global strategic investors to empower brands with the next generation of payments, loyalty, and AI-powered insights. We provide our merchants with world-class data, analytics & tools to predict consumer behavior using Artificial Intelligence. Merchants can unlock the full...


  • مصر, Egypt MasterCard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...


  • مصر, Egypt PepsiCo Full time

    **Responsibilities**: - Responsible for supporting Associate Marketing Manager the delivery of Brand Growth through implementing brand tactics & activities - Leads full Category priorities implantation & operational work: - Responsible for implementing Marketing activities to strengthen Brand Power - SAP initiation/ product development / regulatory...


  • مصر, Egypt Xerox Full time

    PURPOSE OF ROLE: Provides the services delivery support to the client by providing contractual break/fix support, predominately on Office devices. Objectives of position are to deliver operational excellence (in line with the contract Statement of Work) and customer service interface. The position is an associate delivery operations role of which the...


  • مصر, Egypt PepsiCo Full time

    **Responsibilities**: - Responsible for supporting Associate Marketing Manager the delivery of Brand Growth through implementing brand tactics & activities - Leads full Category priorities implantation & operational work: - Responsible for implementing Marketing activities to strengthen Brand Power - SAP initiation/ product development / regulatory...

  • Sales Associate

    5 days ago


    مصر, Egypt EITS Group Full time

    **Responsibilities**: - Greet and direct customers - Provide accurate information (e.g. product features, pricing and after-sales services) - Answer customers’ questions about specific products/services - Conduct price and feature comparisons to facilitate purchasing - Manage returns of merchandise - Coordinate with the Retail Sales Representatives team...


  • مصر, Egypt Johnson & Johnson Full time

    Johnson & Johnson is currently recruiting a Security Manager ME Cluster (New Consumer Health Company). This position may be located in Dubai; 6th of October City, Egypt; or New Cairo, Egypt. Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing...

  • Patient Engagement

    3 weeks ago


    مصر, Egypt Johnson & Johnson Family of Companies Full time

    Johnson & Johnson is recruiting for a Patient Engagement & Advocacy Manager to be located in Cairo, Egypt. Caring for the world, one person at a time has encouraged and united the people of Johnson & Johnson for over 125 years. We adopt research and science - bringing innovative ideas, products, and services to advance the health and well-being of people....


  • مصر, Egypt CRIF Egypt Full time

    **Company**: CRIF Egypt** **Job Title**:Associate - Business Research (Data & Operations)** **Location**:Egypt ***Number of Openings**:1** **Reporting to**: Manager - Data & Operations** CRIF is a global company which supports and creates value for financial institutions, businesses and consumers, in a way in which they can make informed decisions....


  • مصر, Egypt Unilever Full time

    Job Main Purpose Unilever is the place where you can bring your purpose to life with the work that you do - creating a better business and a better world. You will be a part of a team with global and local leaders and colleagues who provide mentorship and inspiration so that you can become a better you! You can innovate, disrupt, and influence here at...


  • مصر, Egypt PepsiCo Full time

    Overview: **Global IT Value Proposition**: At PepsiCo, we’re redefining what it means to be a consumer products company with a digital-first mindset, and our Global IT team is leading that charge. Our technology teams unlock digital capabilities, enhance cybersecurity safeguards, deliver data-driven insights, and create unmatched consumer and customer...


  • مصر, Egypt Novartis Full time

    About 108,000 people of more than 140 nationalities working at Novartis around the world are committed to improve and extend people’s lives. Novartis products reach nearly 800 million people globally, and we are finding innovative ways to expand access to our latest treatments. **Your Responsibilities**: Your responsibilities include, but not limited...


  • مصر, Egypt Souq.com for E-Commerce LLC Full time

    Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Comfortable working in a high-volume environment with the ability and flexibility to adapt to change effectively - Ability to work against and deliver in a target and metric driven environment with high productivity and quality standards. - Maintains a strong customer...


  • مصر, Egypt Aramex Full time

    **Purpose of the Job**: The role of the IT Products Associate for the freight product, you will be involved in all the technical aspects and touch points of CargoWise (CW) and its modules, including - but not limited to - training, implementation, customizations, integrations, process design, automation, and support based on the best practices aiming for an...


  • مصر, Egypt JTI - Japan Tobacco International Full time

    We’re JTI, Japan Tobacco International and **we believe in freedom**. We think that the possibilities are limitless when you’re free to choose. In fact, we’ve spent the last 20 years innovating, creating new and better products for our **consumers to choose from**. It’s how we’ve grown to be present in 130 countries. But our business isn’t just...


  • مصر, Egypt KANTAR Full time

    Insights Kantar is the world’s leading data, insights and consulting company and our Insights colleagues are experts in human understanding. They help clients define what brands should stand for, how to disrupt and renew their offer, how to connect with audiences and how to win with consumers and customers. Job Details Kantar Insights is looking for an...