(Pe&o) Assistant Analyst
1 week ago
**Responsibilities**:
General
- Deliver consistent services at the defined SLAs/KPIs and drive operational efficiency and continuous process improvement.
- Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements.
- Manage escalation and take ownership for ultimate issue resolution.
- Ensure continuous and timely knowledge management platform update.
- Fulfill Audit Requirments for the TM & Learning related documents.
- Gather TM Capability monthly results & update accordingly the Service Delivery Scorecard.
TM Activities
- Administer and activate end to end PEP people processes (ex: PMP).
- Administer and activate PEP surveys (ex: OHS, PEPL..etc).
- Administer and activate end to end local and global Reward & Recognition programs for FL, Staff & Management.
- Administer and activate local talent development and assessment programs (ex: functional academies).
- Administer employee onboarding surveys in coordination with key stakeholders.
- Administer company’s Code of conduct & Anti-Bribery trainings for PepsiCo’s population in assigned markets.
- Manage talent management invoicing process with external providers as per PepsiCo’s policy.
- Engage in Annual Operating Plan (AOP) Budgeting for talent management and payment tracking.
Learning
- Develop end to end training plan including target audience classification, location identification, and timeline setting in coordination with key stakeholders.
- Activate & facilitate training programs’ logistics, arrangements & execution including meeting room bookings, set up, catering..etc in coordination with LBS teams.
- Manage registration process and related reporting.
- Manage learning provider relationships.
- Activate learning awareness campaigns to the target population per wave as per agreement with the BU
- Fulfill LMS requests including assignment profiles, changing learning history & extracting reports.
- Gather & analyze Learning programs’ attendance & Satisfaction data to be shared with designated stakeholders.
- Develop Monthly Learning Dahboards.
Qualifications:
- 0-1 years of operational experience in Talent Management and Learning activation
- HR Shared Services process and SLA management
- Service management and ticket management system experience
- Process management and continuous improvement with a focus on optimization and productivity
- Technical / Functional Skills & Knowledge of HR Tools and Interface
- Very good English language skills
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