Sepo Investigation Spclst-ar, Tse Other Ops

7 months ago


مصر, Egypt Souq.com for E-Commerce LLC Full time

1+ years of customer service experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience in payments or e-commerce

Job summary
Looking for something a little different? Are you suspicious by nature? Do you have a nose for finding the truth? Do you want to work on something that matters?

Amazon is looking for a high-judgment individual to join us as an Investigator, to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience.

We are specifically seeking applicants with fluent Arabic and English.

Key job responsibilities
- Excellent English and Arabic speaking and writing skills.
- Investigate suspicious activity and behavior that could pose a risk to Amazon, our customer’s, or merchants.
- Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
- Take appropriate action based on established procedures and document those actions. When procedures are not available, follow established escalation paths to ensure resolution.
- Participate in other special projects/assignments and Partner with appropriate business teams as necessary.
- Achieve weekly productivity and quality standards for investigations.
- Experienced in the internet space and capable of succeeding in a fast-paced team environment.
- Be prepared to be flexible with working hours and work weekends
- This role can be on-site or virtual.

About the team
The mission of Selling Partner Risk Operations (SPRO) is to build trust with all its Customers & Partners - Buyers, Brands, Vendors, Sellers, and Employees - in reality and perception. Scaling through technology, analytics & science and inverting the curve on headcount & cost growth. Being a center of excellence that develops technology, science, and processes to achieve our goals in a fashion that is scalable, decoupled and easily leveraged across Amazon and externally.

Key job responsibilities
This position would suit a recent graduate or someone with good customer service skills/experience. Basic Qualifications:

- Excellent written and spoken English and Arabic. An ability to compose grammatically correct, concise and accurate written responses.
- Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.
- Demonstrated ability to work independently and make complex investigation decisions with little to no guidance.
- Excellent problem solving skills.
- Exceptionally strong customer handling and conflict resolution skills with a keen focus on quality and customer experience.
- Demonstrated ability to analyze problems logically.
- Self-disciplined, diligent, proactive and detail oriented.
- Strong organizational skills.
- Effective prioritization of work time to ensure productivity, fulfill department standards for time spent and individually prioritize multiple tasks of competing urgency.
- Demonstrated ability to exceed expectations with regard to performance and individual contribution.
- Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns.
- Ability to maintain high levels of confidentiality and data security standards.
- Experience with Microsoft Office, including Outlook, Word, and Excel
- Passionate commitment to Amazon's emergence as the world's most customer-centric company.

Cairo, EGY
- An additional language would also be an advantage.



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