Incident Management Specialist

1. Detect, classify, and report incidents to either escalate to the triage team or close the event to ensure the root cause of the incident. 2. Identify security risks and communicate escalations throughout the incidents per the Security Operations Center (SOC) processes. 3. Communicate directly with data asset owners and business response plan owners during...

**About the role**: - Troubleshoot, identify and resolve Video & IPT (Cisco) Incidents. - Document all troubleshooting and provide regular updates for all actions executed to solve customer’s incidents via electronic case management system. - Liaise with higher level support for incident escalation and resolution. - To keep management informed of any...

**Ready and hungry for a new adventure? You are definitely in the right place! We at **Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale! - Our partners offer awesome work environment, competitive salaries, full benefits, and many others...

**About the role**: **Job Responsibilities & Scope** - Troubleshoot, identify, and resolve IPT (Cisco) and backbone voice Incidents. - Troubleshoot, identify, and resolve call center and access number faults. - Troubleshoot value added services (Voice Mail, Attendant console, etc...). - Document all troubleshooting and provide regular updates for all actions...

**About the role**: 1. To provide a professional first technical point of contact for the customer. 2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. 3. Provide updates as needed to the customer in order to meet performance objectives. 4. To ensure cases are allocated to the most...

Job Summary Emerson combines advanced technologies, industry-leading expertise and an insatiable curiosity about the world to create sustainable solutions for our customers. The primary responsibility of the Order Management Specialist will be to provide execution & customer service support to the Internal and External Customers (direct and representative)...

**Job responsibilities**: - rapid and effective resolution of both retail and corporate clients’ problems, sent to you as requests through the CRM system; - advising clients on all matters concerning bookings and our product; - working in CRM systems and with our internal databases. **Requirements**: - knowledge of **English at Advanced level**:...

**Aufgaben**: **Main Objective The main objective of the IT Infrastructure & Operations Specialist (Outsourced) is to ensure the Implementation of the IT Services in accordance to the IT Strategy at the location, consultation of the location regarding all the IT questions, drive the implementation of IT Solutions to achieve harmonized business processes in...

**Envision Employment Solutions** is currently looking for an** I&D Service Delivery Manager** for one of our partners, a global leader in the chemical industry field. **Job Summary**: The IT Service Delivery Manager - IT Operations manages network performance and identity access management support, ensuring optimal network operation, data security,...

Envision Employment Solutions is currently looking for an I&D Service Delivery Manager for one of our partners, a global leader in the chemical industry field. **Job Summary**: The IT Service Delivery Manager - IT Operations manages network performance and identity access management support, ensuring optimal network operation, data security, regulatory...

**Envision Employment Solutions** is currently looking for a** **SAP Support Specialist - Basis** for one of our partners, a global leader in the chemical industry field. **Job Summary**: SAP Support Specialist - Basis is responsible for managing the technical infrastructure of SAP S/4 systems, including installation, configuration, and maintenance. This...

**JOB TITLE**: Application Support Specialist **DEPARTMENT**: Centre of Excellence **REPORTING TO**: Service Delivery Manager **LOCATION**: Egypt **ADDITIONAL INFO**: **PURPOSE OF POSITION**:Deeper analysis for repetitive incidents and perform RCA to resolve problems permanently. **KEY RESPONSIBILITIES** - Responsible for the 3rd level support for...

**DUTIES & RESPONSIBILITIES**: **Administrative Support** - Prioritize meeting requests and schedule internal and stakeholder/partner meetings for the office and the managed portfolio of projects as a PMO assistant. - Assist the regional representative and project leads/coordinators in formal communications within the organization, as well as with partners...

**About the role**: Reporting to the Head of Evolution Platforms Expertise Egypt. As the Head of the Hyperscalers Team under the Cloud Native organization, you will be responsible for ensuring top-quality operational management of all Build and Run Activities, plus full responsibility for Operation resources along the SREs and Operation Leads who will be...

**Responsibilities**: - Work with clients to understand their business processes, needs and requirements and provide guidance on best practices for leveraging the ServiceNow platform. - Configure and customize the ServiceNow platform, including Incident Management, Problem Management, Change Management, Asset Management, and CMDB to meet the client's...

Cairo / Alexandria - 4 years Experience - R&D Department **About the job**: **Requirements and responsibilities** As a DevOps Specialist (SRE) you will play a crucial role within the R&D and Innovation department and will be called upon to collaborate with the product-aligned and core architecture teams. The highly sensitive nature of health and medical...

**About the job Senior Specialist Support and Implementation**: Key responsibilities: Observing all switches performance from processing point of view. Investigate and analyze cases detected from different stakeholders and channels. Open and follow up until closure tickets with Vendors according to each type; inquires, notifications, bugs, improvements,...

**votre rôle**: **Responsibilities**: The scope of this job is to ensure the following tasks on a 24x7 basis (on-call basis): - Handle, diagnose and route in real-time incoming trouble tickets. - Support and Resolve all incidents in the scope of the team. - Responsible for 2nd level technical support and escalation managers. - Responsible to support the...

Manage and support Card Management System and the flow of work across the bank card systems and services. - Investigate exceptions, identify repeating issues, own related incidents and problems and manage escalations to L3 Support / vendors as well as support the implementation of changes using the banks producers, management systems and operational tools. -...

**Job Description: Safety Manager** As Safety Manager, you will be responsible for implementing safety policies and procedures, conducting safety training programs, and performing safety audits. You will also be responsible for investigating accidents and incidents, tracking safety metrics, and recommending corrective actions to prevent future...