Transition Lead

5 months ago

مصر, Egypt SITA Switzerland Sarl Full time

Overview:
**WELCOME TO SITA**
**Ready to redefine air travel? The journey starts here, with you at SITA.**

As **_transition lead_** your main responsibilities are to Identify and promote opportunities to achieve continuous improvement in operational and process performance To assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Transition services to SITA customers according to SITA standards and procedures.

**WHAT YOU WILL DO**:

- Create and Document Customer Support models according to SITA standards and Contractual agreements.
- Coordinate with SITA Internal Stakeholders to provide all needed information for support.
- Ensure the adherence to the highest working standards for all incidents and problems by providing guidance support and direct management.
- To proactively detect problems related to Service Transition Process and Procedures conduct diagnostics and provide service request ownership to ensure resolution.
- Assist in the development, planning, coordination and implementation of Change and Project plans.
- Maximizing customer satisfaction by the delivery of first-class support activities and ensuring Systems and Products are properly deployed, configured & supported.
- Contribute to improvement efforts within Operations for their assigned service families assessing the quality of services building and approving an improvement plan coordinating the execution of work packages and verifying the quality of improvement plan deliverables.
- Be responsible for the quality and completeness of Asset and Configuration Loads of data in the Operations Database

Qualifications:
**EXPERIENCE**:

- Bachelor degree in Communications, Computer Science, and Electronic Engineering.
- Technical knowledge and background (IT infrastructure and Service Management)
- Minimum 5 years of experience in project analysis, requirements plans, and schedules
- Minimum 5 years of experience in Customer Service preferably in a global organization and Service Provider environment.
- Experience in IT Service Management processes and concepts.
- Minimum 5 years of experience in change and/or project management and data quality management
- Minimum 5 years of experience in IT domains.
- Knowledge of standard change management & Ability to document process & workflow/policy and produce detailed and procedural documentation.
- Ability to work under pressure and to deal with multiple tasks.
- Knowledge of ITIL and Service Management practices and procedures.
- Knowledge of Six Sigma or other industry standards an asset.
- Operating knowledge of Microsoft Office products.
- Excellent communication and interpersonal skills.
- ITIL Foundation Certificate
- Project Management Certification

**NICE-TO-HAVE**:

- Experience of working in the Airport / Airline industry preferred

**WHAT WE OFFER**:
SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:
**Work Flexibility**: Work from home up to 2 days/week (depending on your Team's needs).
You may wish to flex your arrival time at the office, to beat the rush hours or you may want to leave the office earlier to pick up your kids from school or to go to your favorite game: We support you in being open about your needs and routine with you manager.
**Employee Wellbeing**: Employee Assistance Program (EAP) provided by SITA is a yearly free service for practical advice in any part of your life.
**Professional Development**: Unleash your potential with our training offers via Coursera
**Flex-location**:Benefit for 30 working days from anywhere around the world each year
**Competitive benefits **according to the local market

  • Lead, Ussd

    6 months ago

    مصر, Egypt اورنچ مصر Full time

    About the job Lead, USSD **Purpose of the job** **Duties and responsibilities** - Acting on global/individual incidents according to agreed SLA within working hours and during on-call. - Working on IT systems architecture, service transition, service enhancement, service quality, performance tuning and services life cycles. - Vendor management (open...

  • Lead, Ussd

    6 months ago

    مصر, Egypt Orange Egypt Full time

    **Purpose of the job** **Duties and responsibilities** - Acting on global/individual incidents according to agreed SLA within working hours and during on-call. - Working on IT systems architecture, service transition, service enhancement, service quality, performance tuning and services life cycles. - Vendor management (open operation and support...

  • Business Relationship Lead vois

    6 months ago

    مصر, Egypt Vodafone Full time

    **Role purpose**: - Technology_VOIS is an internal organisation that acts as an internal service provider to the local markets or group functions (referred as “customer” going forward). - Technology Business Relationship Manager acts as the SPOC (single point of contact) for the internal business customer performing both - a role of Technology_VOIS...

  • Business Relationship Lead vois

    5 months ago

    مصر, Egypt Vodafone Full time

    **Role Purpose**: Technology_VOIS is an internal organization that acts as an internal service provider to the local markets or group functions (referred as “customer” going forward). Technology Business Relationship Manager acts as the SPOC (single point of contact) for the internal business customer performing both - a role of Technology_VOIS...

  • Business Relationship Lead vois

    5 months ago

    مصر, Egypt Vodafone Full time

    **Role purpose**: - Technology_VOIS is an internal organisation that acts as an internal service provider to the local markets or group functions (referred as “customer” going forward). - Technology Business Relationship Manager acts as the SPOC (single point of contact) for the internal business customer performing both - a role of Technology_VOIS...

  • Tower Lead

    5 months ago

    مصر, Egypt Capgemini Full time

    **As a Tower Lead, you will participate and actively support business development initiatives by building most robust, optimized, cost effective and victory-oriented solutions for ESM services.** **Key Responsibilities**: - **End-to-end responsibility for the solution across transition, run and transformation in ESM Portfolio tower portfolio area.**: -...

  • Tower Lead

    5 months ago

    مصر, Egypt Envision Employment Solutions Full time

    Envision Employment Solutions is currently looking for a Tower Lead - Enterprise Service Management (ESM) for one of our partners, a global leader in consulting, digital transformation, technology and engineering services. This position requires flexibility to work on US times and flexibility to travel abroad when needed. **Responsibilities**: -...

  • O&m Power Supply and Distribution Lead Engineer

    5 months ago

    مصر, Egypt ALSTOM Full time

    Req ID:406894 At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility...

  • Tower Lead

    5 months ago

    مصر, Egypt Envision Employment Solutions Full time

    **Ready and hungry for a new adventure? You are definitely in the right place! We at **Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale! - Our partners offer awesome work environment, competitive salaries, full benefits, and many others...

  • Software Development Team Lead

    5 months ago

    مصر, Egypt CyShield Full time

    **As a Software Development Lead **, you’ll be leading the development of complete MVPs and operations of security products; shaping the development team, product lifecycle, software and infrastructure architecture and how code is transitioned from development to operations. Key Responsibilities: - Lead team members and be accountable for the team’s...

  • Data & Analytics Process & Ops Lead vois

    5 months ago

    مصر, Egypt Vodafone Full time

    **Role Purpose**: You will play a key role in the rollout of Vodafone’s Global Data & Analytics strategy and business transformation. Driving operational excellence, embedding the new ways of working, service level agreements, operational level agreements and the associated assurance reports. You will be required to understand the existing operating model...

  • Cd Transformation Lead

    5 months ago

    مصر, Egypt Unilever Full time

    **Main Job Purpose**: build a data driven execution powerhouse within Levant and Iraq as CD excellence Lead and within NALI as CD transformation lead. **Job Key Responsibilities**: - Be part of L&I Country Leadership team - Conduct comprehensive assessments of current sales processes, systems, and strategies. - Analyse sales data and performance metrics to...

  • Software Development Team Lead

    5 months ago

    مصر, Egypt Talent Pal Full time

    **As a Software Development Lead **, you’ll be leading the development of complete MVPs and operations of security products; shaping the development team, product lifecycle, software and infrastructure architecture and how code is transitioned from development to operations.** Key Responsibilities: - Lead team members and be accountable for the team’s...

  • Enterprise Project Management Lead

    6 months ago

    مصر, Egypt Vodafone Full time

    **Role Purpose**: Responsible for the implementation of customer orders and ensure their quality covering all product families and production lines in TE such as fixed, mobile and UCC. The Enterprise Projects Lead responsible for the delivery of varying complexity IT/TC services for the business customers of Vodafone GmbH, across the different project phases...

  • Software Development Technical Lead

    5 months ago

    مصر, Egypt Talent Pal Full time

    **As a Software Development Technical Lead, **you’ll be technically leading the development of complete MVPs and operations of security products; shaping the development lifecycle, software and infrastructure architecture and how code is transitioned from development to operations.** Key Responsibilities: - Lead technical execution of the software...

  • Software Development Technical Lead

    5 months ago

    مصر, Egypt CyShield Full time

    **As a Software Development Technical Lead, **you’ll be technically leading the development of complete MVPs and operations of security products; shaping the development lifecycle, software and infrastructure architecture and how code is transitioned from development to operations. Key Responsibilities: - Lead technical execution of the software...

  • Depot Equipment Manager

    5 months ago

    مصر, Egypt SYSTRA Full time

    Country/Region: EG- Field: Consulting- Location: Cairo, EG- Type of Contract: Fixed Term Contract- Level of experience: 10-15 years- Job number: **SYSTRA is one of the world's leading engineering and consultancy groups** **specialising in public transport and sustainable mobility**. With over **10,300 employees**, SYSTRA's mission is to design safe and...

  • Financial Control

    5 months ago

    مصر, Egypt Novartis Full time

    **Summary**: Location: Cairo, Egypt #LI-Hybrid About the Role: As a Financial Control & Compliance (FC&C) Lead, you will be a part of FRA Operations Team that is responsible for the financial controls, compliance, and related matters for Novartis Egypt. This role reports directly into the FC&C Head NGSC KL & AMEA and will work hand in hand with the FRA...

  • Lead Project Controller

    5 months ago

    مصر, Egypt Renewable Energy Grid Solutions Full time

    **Job Description Summary**: In Project Controls, our goal is to ensure the right rigor around schedule and cost management processes to deliver projects on-time and within budget. With focus and rigor around tools, processes, operating rhythm, and people, here you shall have the opportunity to learn, contribute and excel in one of the best Project controls...

  • Deputy Project Manager- Rail System

    5 months ago

    مصر, Egypt SYSTRA Full time

    Country/Region: EG- Field: Consulting- Location: Cairo, EG- Type of Contract: Fixed Term Contract- Level of experience: 15-20 years- Job number: **SYSTRA is one of the world's leading engineering and consultancy groups** **specialising in public transport and sustainable mobility**. With over **10,300 employees**, SYSTRA's mission is to design safe and...