Team Member Accommodation Supervisor

6 months ago

مصر, Egypt Hilton Full time

Team Member Accommodation Supervisor

The Accommodation Supervisor is responsible for the Accommodation daily operation, ensuring that all in-house team members are well behaved and follow the rules and regulations. This role ensures that the residence is safe, living conditions are comfortable and all management procedures are in line with Hilton and hotel policies, maximizing team members' satisfaction.

**What will I be doing?**

As the Accommodation Supervisor, you will be responsible for performing the following tasks to the highest standards:

- Responsible for the accommodation daily operations, ensuring that team members are well behaved and follow accommodation management rules, the environment and all facilities are safe.
- Ensure all check in / out procedures are well managed and recorded.
- Assist to build up the safety and hygiene check and evaluation standards, implement periodical checks and follow-up on actions for improvement.
- Manage subordinates' work attendance and conduct performance reviews.
- Maintain effective communication with live-in team members, improving the service in accordance with team members' opinions and suggestions.
- Train and support team members to ensure good quality performance from them.
- Ensure that all posters in the accommodation are updated promptly.
- Listen to in-house team members and give proper feedback and reports to the HR leader.
- Coordinate team member activities in the dormitory area.
- Manage well and maintain the public area facilities in good condition, monitoring stock management and records.
- Promptly submit related reports and purchasing requests to ensure the smooth operation of the accommodation as well as effective cost control.
- Work with the Safety & Security team to do safety checks and manage the CCTV system.
- Motivate team members on open communication through proper methods.
- Setup team goals and lead the team to achieve it, contributing to the HR departments and hotel's achievement.
- Promptly complete any other tasks assigned by your HR leader.
- Adhere to the hotel's security and emergency policies and procedures.
- Carry out any other reasonable duties and responsibilities as assigned.

**What are we looking for?**

An Accommodation Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

- High School degree and above.
- Minimum 1 year of experience in the same position in an international branded hotel or comparable industry.
- Good communication, organization and coordination skills.
- Team player with a strong sense of responsibility and self-motivation.
- Patient and flexible.
- Able to maintain excellent relations with team members.
- Able to work under pressure.
- Familiar with computer systems, preferred.

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

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