Airport Services Agent

2 days ago

مصر, Egypt The Emirates Group Full time

Job Purpose: Working under the direction of senior Airport Services colleagues, to represent Emirates and enhance customer service to both arriving and departing customers. Ensure all operational criteria are completed within specified time frames as per the criteria set forth by the Company's commercial, safety and security policies, standards and procedures. Job Outline: - Provide assistance to customers on arrival and departure, ensuring high quality and professional customer service is maintained at all times. These include ascertaining the requirements of various categories of customers such as unaccompanied minors, customers with reduced mobility etc. ensuring appropriate special services and facilities are provided to meet the special service requirements of the customers. - Co-ordinate the airport operation of chauffeur-driven limousines for eligible customers after arrival, and open the Emirates arrival information desk. - Monitor the arrival immigration problems, retrieve relevant documentation and report accordingly ensuring adherence to all procedures with regard to travel, immigration and safety regulations. Monitor check-in including 'queue-combing' to keep customers informed of checking delays, identifying and giving priority to Premium customers and ensure service standards are maintained. - Assist in the preparation and completion of pre and post flight documentation and statistical information to ensure all data is accurately accounted for. - Provide cover in the absence of the senior team members during leave/sickness/training as directed by the Airport Services Officer or other senior colleague. - Assist in dealing with problems such as delays, disruptions, excess baggage or denied boarding including implementation of 'Options' within the guidelines provided by the Senior Staff on Duty in order to retain customers confidence and loyalty. Also ensure eligible customers are provided with accommodation and transport as per applicable procedures. - Where required, assist with check-in, boarding at the gates as per laid down procedures, provide announcements, and carry out hand baggage removal, handling of late-to gate customers, flight coupon reconciliation and head count confirmation to ensure safe and on time departure of flights. - Monitor baggage delivery performance against agreed standards, keeping customers informed about any delays or irregularities with their baggage to maintain an efficient baggage delivery service to customers and monitor files creation and quality of baggage services as per Emirates Standard Operating Procedure. - Support and cover the Emirates Ticket Desk functions, where applicable, and undertake ticketing/reservation duties to ensure seamless service to customers. Offer full range of Emirates products and services to all customers to maximize ticketing revenue. Issue tickets, EMD, EBT, make and amend reservations as and when necessary. Re-issue and re-calculate fares for customers changing itinerary and make any additional collection as required. Carry out Credit Card verification. Complete daily ticket sales returns and assist with banking duties as required. - When required support duties in the Emirates lounge. Liaise with service providers and supervise contracted staff, overseeing catering, cleaning and maintenance operations and ensure service standards are met and maintained.
Qualifications & Experience: Airport Operations.Passenger Handling : : Minimum 'O' Level or equivalent. Must have completed relevant and recognized professional training courses in Customer Services and Ground Operations. Knowledge of Basic Fares and Ticketing would be advantageous. Experience: Given the specific requirements at outstations, a minimum of 2 years' Airline Industry experience is required. Knowledge/Skills: Fluency in written and spoken English and Local Language. Customer Service Delivery. Please note that you must have the right to live and work in Egypt
Salary & Benefits: Join our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays.

  • Lounge Services Agent

    7 months ago

    مصر, Egypt Staff Arabia Full time

    Excellent Vacancies in Cairo Airport Premium Lounge Premium Lounge in Cairo Airport requires experienced & talented calibers for its premium lounge to fulfill the following position: - Lounge Services Agent Main Requirements: - Bachelor degree is a must. - Minimum 2 years’ experience in hospitality related industry. - Previous experience in airports is...

  • Airport Services Agent-cairo

    6 months ago

    مصر, Egypt The Emirates Group Full time

    Job Purpose: Working under the direction of senior Airport Services colleagues, to represent Emirates and enhance customer service to both arriving and departing customers. Ensure all operational criteria are completed within specified time frames as per the criteria set forth by the Company's commercial, safety and security policies, standards and...

  • Airport Services Agent-cairo

    3 days ago

    مصر, Egypt The Emirates Group Full time

    Job Purpose: Working under the direction of senior Airport Services colleagues, to represent Emirates and enhance customer service to both arriving and departing customers. Ensure all operational criteria are completed within specified time frames as per the criteria set forth by the Company's commercial, safety and security policies, standards and...

  • Airport Services Duty Supervisor- Cairo, Egypt

    7 months ago

    مصر, Egypt Qatar Airways Full time

    We are recruiting for the role of Airport Services Duty Supervisor in Ground Services based at Cairo, Egypt. Reporting directly to the Duty Officer you will supervise your team to deliver exceptional customer service to our customers to ensure they receive the award winning 5-star service Qatar Airways is renowned for. You will also be required to support...

  • Manager Field Services

    4 days ago

    مصر, Egypt Collins Aerospace Full time

    Role Overview / Summary: The position is for a senior professional with in-depth knowledge, technical expertise and manages the onsite operations for Collins Aerospace products and professional services, managed airports services and/or maintenance services at Collins stations in Egypt. The role holder manages operations based on ITIL practices, ISO...

  • Airport Representative

    2 days ago

    مصر, Egypt Hilton Full time

    An Airport Representative ensures a high level of customer service in terms of welcoming guests at the airport. **What will I be doing?** As an Airport Representative you will assist guests in various requests and enquiries such as transportation, hotel accommodation and other information or assistance that they may require. Specifically, you will be...

  • Customer Service in Airport

    7 months ago

    مصر, Egypt اورنچ مصر Full time

    About the job Customer Service in airport (Contract based-3 month) **Purpose of the Job** Welcoming airport guests comfort & Assisting them with any inquires related to orange products. **Duties and responsibilities** - Welcoming airport Guests in a polite and friendly Manner - Support Passengers & Direct them to Orange Wi-Fi Services - Informing...

  • Airport Services Duty Officer

    7 days ago

    مصر, Egypt Qatar Airways Full time

    We are recruiting for an Airport Services Duty Officer based in Cairo, Egypt. In this role, you will supervise and control flight-handling activities such as flight editing, check-in, transfers and boarding, in order to ensure a high service standard. You will achieve optimum customer satisfaction and on-time department of flights. You will also have...

  • Airport Services Duty Officer

    6 days ago

    مصر, Egypt Qatar Airways Full time

    About the role We are recruiting for an Airport Services Duty Officer based in Luxor, Egypt. In this role, you will supervise and control flight-handling activities such as flight editing, check-in, transfers and boarding, in order to ensure a high service standard. You will achieve optimum customer satisfaction and on-time department of flights. You will...

  • Reservations Agent

    7 months ago

    مصر, Egypt Brilliance HR Services Full time

    As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards: - Convert,...

  • Check-in/check-out Agent

    2 days ago

    مصر, Egypt NAOS Talents Full time

    **NAOS Marketing **is looking to hire a **Check-in/Check-out Agent **for **a global leading car-sharing company.** **Essential Duties & Responsibilities**: - Greet our customers for check-in/out. - Actively providing a high level of customer service. - Collecting and delivering vehicles between other locations between airport arrival/departure halls. -...

  • Customer Service in Airport

    7 months ago

    مصر, Egypt Orange Full time

    **Purpose of the Job** Welcoming airport guests comfort & Assisting them with any inquires related to orange products. **Duties and responsibilities** - Welcoming airport Guests in a polite and friendly Manner - Support Passengers & Direct them to Orange Wi-Fi Services - Informing Passengers all Orange Services & how to connect - Tending to guest comfort &...

  • Senior Airport Services Agent

    9 months ago

    مصر, Egypt The Emirates Group Full time

    Job Purpose: To provide a quality service to customers in respect to check-in, boarding, special services, baggage services, ticket desk and Emirates Lounge as per the criteria set forth by the Companys commercial, safety and security policies, standards and procedures. Ensure all operational criteria are completed within specified time frames as per...

  • Guest Service Agent

    9 months ago

    مصر, Egypt Hilton Full time

    Guest Service Agent A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall...

  • Reservations Agent

    7 months ago

    مصر, Egypt Marriott International, Inc Full time

    **Job Number** 23052557 **Job Category** Reservations **Location** Le Méridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail....

  • Guest Service Agent

    9 months ago

    مصر, Egypt Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...

  • Guest Service Agent

    9 months ago

    مصر, Egypt Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...

  • Guest Service Agent

    4 days ago

    مصر, Egypt Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...

  • Guest Experience Agent

    7 days ago

    مصر, Egypt IHG Full time

    **About us** Crowne Plaza is a global chain of full service, upscale hotels headquartered in the United Kingdom. It caters to business travelers and the meetings and conventions market. It is part of the (IHG) InterContinental Hotels Group family of brands, which include InterContinental Hotels & Resorts, Holiday Inn Hotels & Resorts, Voco, Staybrige Suites,...

  • Reservation Agent

    7 months ago

    مصر, Egypt Marriott International, Inc Full time

    **Job Number** 24028513 **Job Category** Reservations **Location** Le Méridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail....