Consumer Engagement Associate
3 months ago
**Consumer Engagement Associate**
**POSITION SNAPSHOT**
Location: Cairo, Egypt
Company: Nestlé Egypt
Full-time
Hybrid Model
***
Sustain open lines of communications with consumers, develop relationships with them, route and engage with consumers on the owned social media platforms
**A DAY IN THE LIFE **
- Ensures Nestlé CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely manner
- Provides empathetic and cutting-edge service in customer service based on Nestlé CES Standard Instructions on Consumer Complaints Handling
- Resolve customer inquiries, comments, and complaints of consumers
- Ensures proper encoding of all information received from consumer and other cross functional teams in the CRM Tool
- Ensures proper notification and escalation of critical complaints and irate customers
- Follows the changes in the messaging and the ways of working
- Execute additional tasks from the Line Manager, QA Specialist, SPOC from the Brand teams and the CES Manager
- Develops and maintain accurate files for the project needs
- 22 - 30 calls and calls would take 5mins
- Shifts are 24/7 Support (7/8/10AM (Morning) - 3pm(Afternoon) - 11pm (overnight))
- Rotational Weekend
- 2 from home and 3 days from office
**What will make you successful**
- University Degree (e.g. marketing, business studies, communications, journalism, media studies, psychology).
- Good communication skills both written and spoken in Arabic and English Languages
- Solid understanding of how Social Media platforms work (Twitter, Facebook, LinkedIn, Instagram, YouTube etc.)
- Good understanding of key functionality of social media engagement tools (Sprinklr, Engage OMNI or similar)
- Ability to work with large volumes and follow different type of tone of voice (for different brands, purpose, situations)
- Excel knowledge (able to organize tables, build simple charts, sorting, filtering, conditional formatting etc.)
- Basic data visualization and presentation skills
- Confident user of MS Word, PowerPoint
- Experience working with analytical tasks (work-related or academical) a plus"
-
Sales Associate
2 months ago
القاهرة, Egypt adidas Full timePURPOSE & IMPACT ON ORGANIZATION: - You contribute to the store sales and adidas profit targets by: - Passionately inspiring and serving and selling to our consumers - Diligently executing store operations - Contributing to a culture of consumer centricity within the store - KEY RESPONSIBILITIES: - Actively connect and engage with consumers entering the...
-
Docucare Associate
1 month ago
القاهرة, Egypt Xerox Full time**PURPOSE OF ROLE** A DocuCare Associate provides the services delivery support to the client by providing contractual break/fix support, predominately on Office devices. Objectives of position are to deliver operational excellence (in line with the contract Statement of Work) and customer service interface. The position is an associate delivery operations...
-
Sales Associate
2 months ago
القاهرة, Egypt adidas Full timePURPOSE & IMPACT ON ORGANIZATION: - You contribute to the store sales and adidas profit targets by: - Passionately inspiring and serving and selling to our consumers - Diligently executing store operations - Contributing to a culture of consumer centricity within the store - KEY RESPONSIBILITIES: - Actively connect and engage with consumers entering the...
-
Sales Associate
3 months ago
القاهرة, Egypt adidas Full timePURPOSE & IMPACT ON ORGANIZATION: - You contribute to the store sales and adidas profit targets by: - Passionately inspiring and serving and selling to our consumers. - Diligently executing store operations. - Contributing to a culture of consumer centricity within the store. - KEY RESPONSIBILITIES: - Actively connect and engage with consumers entering the...
-
القاهرة, Egypt Raya Holding Full timeThe Role Job Description - Create company-wide initiatives to build company culture and engagement activities - Track and report employee engagement metrics to develop retention strategies - Partner with Marketing department in preparing needed visuals to ensure sticking to internal communication plan as scheduled. - Establish needed communication channels...
-
Time Admin Associate
6 days ago
القاهرة, Egypt Nestle Operational Services Worldwide SA Full time**Time Management Associate** POSITION SNAPSHOT Location: NBS Cairo, Egypt Company: Nestlé Full-time Bachelor’s degree in business, Human Resource Good English is a must - French speaker will be a plus *** Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate...
-
Psp Business Engagement
2 months ago
القاهرة, Egypt Axios International Full time**Position: Business Engagement & Excellence** **Position Purpose** The purpose of the job is to manage tasks under Business Excellence function in the region. The jobholder is required to help represent Axios in daily meetings with patients, doctors and external stakeholders and carry out administrative duties which will be both in field and...
-
Project Associate Manager
2 months ago
القاهرة, Egypt Majid Al Futtaim Full timeDescription **JOB TITLE** Project Associate Manager | Majid Al Futtaim Global Solutions | Project Management Office **ROLE SUMMARY** The Project Associate Manager will be responsible for leading projects in Global Solutions. Scope will include, but not limited to, services across Finance, Human Capital, Government Relations, Procurement and Technology. The...
-
Digital Marketing Associate Manager
2 days ago
القاهرة, Egypt AstraZeneca Full timeScope: We are seeking a skilled Digital Marketing Associate Manager to join our Digital Marketing team. This role will play a critical part in driving cohesive, high-performing digital campaigns across various channels, ensuring seamless integration and delivering compelling brand experiences for healthcare professionals and patients. **Key...
-
Gl Recon. Associate
2 months ago
القاهرة, Egypt Nestle Operational Services Worldwide SA Full time**POSITION VACANCY** **GL Recon Associate** **POSITION SNAPSHOT** Location: Egypt Company: Nestlé *** Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier...
-
Customer Support Associate
1 month ago
القاهرة, Egypt Kotn Full timeAt Kotn, we’re changing how things are created and consumed—crafting pieces only from the finest natural fibres, in ways that honour the people who make them and the places they’re made. We built Kotn from the ground up, working hand-in-hand with smallholder cotton farmers and every step of our supply chain to ensure the highest quality of life for...
-
Legal Manager
2 weeks ago
القاهرة, Egypt JTI - Japan Tobacco International Full time**Legal Manager** In the role of Legal Manager you will ensure the entity's compliance with local laws, manage legal risks, and oversee contracts and disputes. You will provide legal advice to support business decisions while protecting the company’s interests. **Position**: As the Legal Manager, in the Legal department, you will: - Act as legal lead...
-
Associate Security Project Manager
3 months ago
القاهرة, Egypt Orange Full time**Votre rôle**: The Associate Security Project Manager is an empowered project management role with full end-to-end responsibility to deliver and control results, time, resources and quality for all Security Projects. The role of the Associate Security PM is to lead a number of small to medium scale projects, or to lead a security stream on a large scale...
-
Warehouse and Yard Associate
2 months ago
القاهرة, Egypt Baker Hughes Full time**Warehouse and Yard Associate** **Would you like to be part of a team delivering world class service to our customers?** **Do you enjoy being part of a successful team?** **Join our team!** We are the leader in well construction and production, our innovative physical and digital solutions improve efficiency. Our Specialist Warehouse Team oversees the...
-
Strategy Associate
2 months ago
القاهرة, Egypt Starkflow Full timeHello All, Greetings from Starkflow!! We are currently hiring for a **"Strategy Associate"** for one of our hiring partner for a Full time role. **Job Type: Permanent/Full Time** **Job Title: Strategy Associate** **Job Location: India, Egypt & Jordan [100% remote]** **Years of Experience: 4+ years** **About**: The company is a crypto-assets trading...
-
Non-inventory Receiver
2 months ago
القاهرة, Egypt Souq.com for E-Commerce LLC Full timeUniversity degree (Bachelor degree or equivalent). - Ability to develop and maintain inventory control systems, along with the ability to analyze inventory data and recommend necessary changes and improvements - Familiarity with ERP systems like SAP, Oracle, Coupaetc. - spoken/written English proficiency. At Amazon, we are going through an exciting period...
-
Retailer Customer Success Executive
2 months ago
القاهرة, Egypt NielsenIQ Full timeJoin GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View on consumer behavior. We work to enable manufacturers and retailers to better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new pathways to...
-
Associate Managing Consultant, Advisors
2 months ago
القاهرة, Egypt Mastercard Full timeOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
-
Associate Project Manager
2 months ago
القاهرة, Egypt Orange Business Full time**Votre rôle**: Project scope management: - Responsible for delivering the agreed outcomes required from the project. - Conduct stakeholder analysis, define and manage customer expectations both stated and un-stated. Project Time management: - Estimate times for all activities and prepare delivery schedule. - Control performance to meet the deadlines...
-
Unwomen: Communications Associate
2 months ago
القاهرة, Egypt United Nations Development Programme (UNDP) Full time**Job Identification** - 20771 **Locations** - Cairo, Egypt**Posting Date** - 09/19/2024, 05:54 AM - 10/03/2024, 02:00 PM **Job Schedule** - Full time **Agency** - UN Women **Grade** - G6 **Vacancy Type** - Fixed Term **Job Function** - Communications and Advocacy **Initial Contract Duration** - 1 Year **Required Languages** - Fluency in English and...