B2b Procare Associate
2 months ago
**Location**:Cairo - Egypt
**Company**: Nestlé Business Services
Full-time
***
Joining Nestlé means you are joining the largest Food and Beverage company in the world. At our very core, we are a human company driven by our purpose to improve the quality of life and contribute to a healthier future.
**A DAY IN THE LIFE **
- Handle incoming engagements to the MENA region ProCare Call Center for various contact reasons and through multiple channels.
- Guide Nestle Professional customers and consumers through complaint handling and other queries regarding Nestle product range and services.
- Conduct outbound calls for new prospects (leads) or offer Nestle Professional products or solutions (telesales).
- Conduct consumer/customer satisfaction surveys.
- Ensure cases are followed up with the operational team for timely resolution.
- Provide real-time alerts and regular updates in case of crises.
- Ensure proper notification and escalation of critical complaints and irate customers.
- Stay updated on changes in messaging and ways of working.
- Execute additional tasks assigned by the Line Manager or the Market.
- Promote and support continuous improvement initiatives by leveraging NCE practices such as ORs/GSTD/FI.
- Follow and help improve standard global processes and routines.
**What will make you successful**
- Bachelor’s degree in any field.
- Minimum 1 year of relevant experience.
- Full proficiency in English language skills.
- Full proficiency in Urdu language skills.
- Excellent Communications skills and problem-solving skills.
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