Guest Services Associate I
4 weeks ago
**职位编号** 22190799
**工作类别** Rooms & Guest Services Operations
**地点** Le Méridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt 在地图中查看
**编制** Full-Time
**远程申请?** N
**重新安置？** N
**职位类型** Non-Management
**职位概述**
处理所有客人入住手续、退房、客房分配和客房更换/延迟退房请求。收取付款；激活/重新发放客房钥匙。确保房价符合市场行情，并记录例外情况。核实/调整客人的帐单。当客人在等待空房时，告知适当的工作人员。告知客人相关讯息。结算计算机系统中的离店客人信息。与房务部协调，跟踪客房状态和客人的问题。将宾客文件或文档存档。操作电话交换台。运行并检查每日报告、应急清单和信用卡授权报告。为客人提供指导和信息。回答、记录并处理所有宾客来电、请求、问题或疑虑；跟进并确保每一项都能让客人满意。为客人/访客安排交通服务。在每班开始和结束时清点和记录收银柜账目。兑现客人的支票，处理所有付款类型、代金券、支出、收费，并找零。通知安保部关于盗窃的任何一起报告。
遵守公司政策和程序；向经理报告事故、伤害和不安全的工作条件；确保制服和个人仪表整洁而专业；维护专有信息的机密性；保护公司资产。根据公司的标准，欢迎和答谢客人；预期并满足客人的服务需求；为残障人士提供协助；感谢客人的真诚赞赏。使用清晰、专业的语言讲述；以适当的礼仪接听电话。建立和保持积极的工作关系；支持团队达成共同目标；倾听并适当回应员工的问题。遵守质量保证标准。在较长一段时间内保持站立、就坐或行走。在没有他人协助的情况下，移动、举起、携带、推动、拉动和放置重量不超过 10 磅 (4.54 kg) 的物体。履行主管要求的其他合理的工作职责。
- 万豪国际给予所有应聘者公平机会。我们始终坚持打造多元化的员工团队，秉承包容、以人为本的文化。我们绝不歧视任何受保护人群，例如残疾和退伍军人，或适用法律规定的任何其他群体。_
在艾美酒店，我们主张帮助客人发掘每个目的地应提供的令人意想不到的迷人体验。我们的客人是拥有好奇心和创意的大都会文化追寻者，欣赏周到、永恒的服务。我们提供特色、精致和令人难忘的服务和体验，激励客人充分发掘目的地。我们正在寻找充满好奇、富有创意和知情的人士加入我们的团队。如果您喜欢与志同道合的客人打交道，并渴望营造意想不到的体验，我们诚邀您与艾美酒店携手谱写未来的职业生涯。
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