Reservation Manager
7 months ago
To manage the reservations operations, ensuring the hotel standards and procedures are fully known and followed.
- To ensure a proper teamwork and supervise the reservation and telephone operator section at all times.
- To ensure the all incoming and out going room reservation request are attended and handled as per the hotel standards and procedures.
- To attract guest and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel’s image and to increase revenue.
- To recognize potential clients and to transmit information to the sales Department
- To maintain a good commercial relationship with all the bookers: Guest/companies/Agencies.
- To promote the Accor loyalty programs and the hotel promotions.
- To ensure the privacy of the guests and the confidentiality of the information is respected.
- To act as representative of the Management when dealing with guest complaints or if a member of the reservation team is facing difficulties that she/he cannot solve on her/his own
- To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recoding it.
- To be fully aware of and to report all guest comments or complaints.
- To ensure the Guest History records are accurately maintained and all recurring guest are pre-registered.
- To ensure a perfect knowledge of the hotel configuration and products among the team members.
- To ensure the achievement of Quality tools and yield Management performance with the reservation team.
- To implement and control the Focus and other financial and audit procedures.
- To offer assistance at any time in the operation and monitor, highlight and suggest improvements on any dysfunction.
- To ensure and perform a proper use of all the equipment and property management system, to have a perfect knowledge of the set ups.
- To implement and follow up daily check lists.
- To assist in securing external guest accommodation should an overbooking occur
- To provide updated reports and statistics to the management and other departments.
- Update availability and rates charts on TARS and other booking systems /channels.
**Qualifications**
- Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
- Proven experience in reservations management within the Luxury hospitality.
- Excellent communication and interpersonal skills, with the ability to interact effectively with guests and team members.
- Strong organizational abilities and attention to detail, with the capacity to prioritize tasks and multitask in a fast-paced environment.
- Proficiency in reservation management software and familiarity with point-of-sale systems is advantageous.
- Ability to remain calm and composed under pressure, with demonstrated problem-solving skills
-
Reservations Manager
7 months ago
مصر, Egypt Baron Hotels and Resorts Full time**Reporting to**:Revenue Manager / Director of Sales/ Director of Sales & Marketing **POSITIONS SUPERVISED**: Reservations Supervisor / Reservations Sales Agent **JOB SCOPE**:To conduct vigilant and appropriate yield management and actively contribute towards revenue generation through effective management of the reservations department. This position is a...
-
Reservations Manager
8 months ago
مصر, Egypt Hilton Full timeReservations Manager A Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. **What will I be doing?** As Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The...
-
Reservations Manager
8 months ago
مصر, Egypt Hilton Full timeA Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. **What will I be doing?** As Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The Reservations Manager...
-
Reservation Manager
7 months ago
مصر, Egypt Marriott International, Inc Full time**Job Number** 24083443 **Job Category** Reservations **Location** The St. Regis New Capital Cairo, New Administrative Capital, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for soliciting and managing of reservations sales-related...
-
Reservations Manager
2 days ago
مصر, Egypt Marriott International, Inc Full time**Job Number** 23061911 **Job Category** Reservations **Location** The Westin Cairo Golf Resort & Spa Katameya Dunes, Road 90,New Cairo City, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for soliciting and managing of reservations...
-
Reservation Manager
7 months ago
مصر, Egypt Paradise Inn Group Full time**Ensures smooth and efficient operations in the department through prompt, effective, and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue target.** **We provide Full Board Accommodation in the Hotel for Non-Residents in Alexandria** **We Provide Medical Insurance** **Duties & Responsibilities**: - Having...
-
Reservation and Revenue Manager
6 days ago
مصر, Egypt Paradise Inn Group Full timeRESERVATION AND REVENUE MANAGER: SALARY: £8,000.00 - £15,000.00 PER MONTH ACCOMMODATION FOR NON-RESIDENT Ensures the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue target. Supervising General Job Performance of reservation...
-
Assistant Reservations Manager
7 months ago
مصر, Egypt Hilton Full timeAssistant Reservations Manager Assistant Reservations Manager oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. **What will I be doing?** As Assistant Reservations Manager, you oversee the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest...
-
Assistant Reservations Manager
7 months ago
مصر, Egypt Hilton Full timeAssistant Reservations Manager An Assistant Reservations Manager oversees the Reservations Team and how it performs routine procedures in order to maximize revenue and Guest satisfaction. **What will I be doing?** As Assistant Reservations Manager, you oversee the Reservations Team and how it performs routine procedures in order to maximize revenue and...
-
Assistant Reservations Manager
7 months ago
مصر, Egypt Hilton Full timeAssistant Reservations Manager oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. **What will I be doing?** As Assistant Reservations Manager, you oversee the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The Reservations...
-
Assistant Reservations Manager
7 months ago
مصر, Egypt Hilton Full timeAn Assistant Reservations Manager oversees the Reservations Team and how it performs routine procedures in order to maximize revenue and Guest satisfaction. **What will I be doing?** As Assistant Reservations Manager, you oversee the Reservations Team and how it performs routine procedures in order to maximize revenue and Guest satisfaction. The Assistant...
-
Revenue and Reservation Manager
7 months ago
مصر, Egypt Paradise Inn Group for Hotels and Resorts Full timeEnsures the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue target._ **Salary from 10,000 L.E to 13,000 L.E + Monthly Bonus Can Reach Double Salary** **We provide Full Board Accommodation in the Hotel For Non Residents in...
-
Assistant Reservations Manager
7 months ago
مصر, Egypt AccorHotel Full time**Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
Assistant Reservations Manager
1 week ago
مصر, Egypt Marriott Worldwide Full time**Job Number** 22190931 **Job Category** Reservations **Location** Sheraton Cairo Hotel & Casino, Galae Square, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture...
-
Assistant Reservations Manager
7 months ago
مصر, Egypt Marriott International, Inc Full time**Job Number** 23151237 **Job Category** Reservations **Location** Sheraton Sharm Hotel Resort Villas & Spa, Al Pasha Coast, Sharm El Sheikh, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate...
-
Reservations Supervisor
7 months ago
مصر, Egypt Hilton Full timeReservations Supervisor A Reservations Supervisor oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. **What will I be doing?** As Reservations Supervisor, you oversee the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The...
-
Reservation Supervisor
4 weeks ago
مصر الجديدة, Egypt Baron Cairo Full timeEnsure the reservation department and Front Office staff are constantly aware of availability states open, on request, closed dates, high demand dates, etc. - Respond to all guest reservation requests and execute prompt, courteous, and accurate guest service at all times. - Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs,...
-
Reservations Supervisor
1 week ago
مصر, Egypt Hilton Full timeA Reservations Supervisor oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. **What will I be doing?** As Reservations Supervisor, you oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The Reservations Supervisor...
-
Reservations Supervisor
4 days ago
مصر, Egypt Hilton Full timeA Reservations Supervisor oversees the Reservations Team and how it performs routine procedures in order to maximize revenue and Guest satisfaction. **What will I be doing?** As Reservations Supervisor, you oversees the Reservations Team and how it performs routine procedures in order to maximize revenue and Guest satisfaction. The Reservations Supervisor...
-
Reservation Agent
7 months ago
مصر, Egypt Baron Hotels and Resorts Full timeBaron Hotels & Resorts Egypt, is a leading boutique chain management group that was established in 1980. The signature brand comprises 4 properties in Egypt; Baron Cairo, Baron Resort Sharm El Sheikh, Baron Palms Sharm El Sheikh (adults only) and Baron Palace Sahl Hasheesh, all developed to reflect the group’s philosophy in providing unforgettable...
