2nd Level Operations Vas Engineer
4 days ago
As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?
Come, and be where it begins.
**Our Exciting Opportunity**:
We are now looking for a Second Level Operations Specialist that will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
**You will**:
- Help with Assurance support activities
- Handle incident management
- Assist with Problem management
- Perform system administration
- Work with Billing operations
**To be successful in the role you must have**:
- Bachelor level, in engineering (IT, Telecom)
- Ensuring quality of service & quick time for VAS &Messaging Service Creation Domain.
- Ensuring sufficient system capacity for all required products and services.
- Technical Assessment, Integration and implementation for Solutions, ensuring minimum project risk,cost and time to ensure stockholders alignment and project fulfillment.
- Scheduled meetings centered on P&S project activities and commercial requirements for project /product changes and new development.
- Assessing Marketing requirements and network requirements for introducing new product/service.
- Follow up and secure full execution of marketing yearly plan.
- Innovate and develop in-house services that contribute to a delightful customer experience with enhancement of time to market over VAS-Messaging Service creation Environment.
- Leading the installation ,commissioning and testing of VAS&Messaging Service Creation services till complete handover and knowledge transfer to operation departments
- Development and Execution of projects to support technical strategic plans including upgrades plans,new features and developing architecture.
- Review capacity versus traffic to make sure that design rules are complaint.
- follow up on KPIs for all running systems.
- Ensure effective supplier handling.
- Responsible for 3rd line support for any operational problems related to VAS/Messaging Platforms.
- AntiSpam knowledge and experience is essential
**Additional Requirements**:
- Knowledge of Managed Service telecom operations practice
- Knowledge sharing and collaboration skills
- Ericsson knowledge
- English skills
- Delivering results & meeting customer expectations
- Analyzing
- Working with people
- Creating & innovating
- **What´s in it for you?**
**Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds - you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.**:**What happens once you apply?**
Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.
Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.
Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.
Primary country and city: Egypt (EG) || || Cairo || mfield2
Req ID: 600806
-
Mansoura, Egypt Ericsson Full time**About this opportunity** We are now looking for a Second Level Operations Specialist in cloud team that will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are...
-
Vas & in Qos, Sr. Supervisor
2 weeks ago
Mansoura, Egypt Orange Egypt Full time**Purpose of the job** - Leading the VAS/IN QoS monitoring activities through the available tools and Dashboards focusing on SMS, MMS, short numbers, SDP, AIR, Orange Money, Portal and Mobile Apps. Besides, supporting the development of in-house tools to closely monitor the different VAS & IN KPIs (servers, licenses, service performance.) - Following-up the...
-
Sr. Supervisor, Converged Core Switching
2 weeks ago
Mansoura, Egypt Orange Egypt Full time**Job brief**: Perform and develop the operational tasks to facilitate Core Switching & IMS services and implement expansions and modifications based on work orders or immediate intervention in emergency cases as well as providing technical support and solutions for different aspects related to Core Switching & IMS network. **Responsibilities**: 1-...
-
Senior Application Support and Cloud Operations
2 weeks ago
Mansoura, Egypt Orange Business Services Full time**About the role**: **Senior Application Support and Cloud Operations Engineer** **Mission**: Within the MAC team, the scope of this senior job is to ensure the following tasks on a 24x7 basis (on-call basis): **Technical responsibilities**: - Handle, diagnose and route in real-time incoming trouble tickets - Responsible for 2nd level technical support and...
-
Integration Engineer
2 weeks ago
Mansoura, Egypt Vodafone Full time**Role Purpose**: Responsible for the development, testing & deployment of existing and new integration functionalities. **Key Accountabilities and Decision Ownership**: - ** Design**: Define the responsibilities, operations and relationships of a specific software module, and determines how it will be adjusted to the fulfil business needs. - **...
-
Operations Internship Program
7 days ago
Mansoura, Egypt LXT Full timeLXT is an emerging leader in AI training data to power intelligent technology for global organizations. In partnership with an international network of contributors, LXT collects and annotates data across multiple modalities with the speed, scale and agility required by the enterprise. Our global expertise spans over 115 countries and coverage for more than...
-
Technical Support Engineer 1
4 days ago
Mansoura, Egypt Dell Technologies Full timeTechnical Support Engineer 1 (Networker Team) Join us as a Technical Support Engineer on our Product Services team in Cairo to do the best work of your career and make a profound social impact. What you’ll achieve As a Technical Support Engineer, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers...
-
Bo Transmission
7 months ago
Mansoura, Egypt Ericsson Full time**About this opportunity** **What you will do** - 5 years IP Experience: Router 6000, SSR/SE or Cisco or Juniper, Routing and Switching, MPLS, OSPF, BGP, QoS, VRRP, BFD - 5 years Transmission Experience: TN, PT, ML MW, XPIC; SDH nodes, DWDM - 5 years 2nd line support / TAC is a must! - Cisco and Ericsson certification for IP network is preferable. - Strong...
-
Cloud Security Operations Engineer
7 days ago
Mansoura, Egypt Orange Business Services Full time**About the role**: Key tasks and responsibilities: - Troubleshooting and resolving high complexity customer faults. - Provide next level technical support for Level 1 Specialists. - When resolution is not possible ensuring the fault is passed to the most appropriate group able to resolve. - Perform service changes by assessing risk and implementing...
-
Telco Cloud Field Engineer
2 weeks ago
Mansoura, Egypt Canonical - Jobs Full time**Telecommunications Field Engineer** **The role of a Telco Field Engineer at Canonical** The telco industry is moving to software-defined services. This transformation is driven by open source software, cloud computing and the move to VNF / CNF approaches. Canonical Ubuntu is a key platform for telco innovation, and we are growing our team of specialists...
-
Java Developer
2 weeks ago
Mansoura, Egypt Orange Egypt Full time**Purpose of the job** Ensure solutions delivery matching business and technology requirements. Responsible for for availability, delivery and resolution of solutions. incidents for CRM solutions **Duties and responsibilities** - Support and develop day to day projects and ongoing operations - Set priorities, distribution of tasks and follow ups - Set...
-
Aws Cloud Operations
7 months ago
Mansoura, Egypt Integrant Full timeWe are seeking a highly motivated and dynamic individual to join our team as Junior AWS Cloud Operation Specialist. In this role, you will provide technical expertise on cloud cluster computing techniques and technologies, offering expert advice on related cloud computing architectures. As a Junior AWS Cloud Operation Specialist, you will contribute to...
-
Business Analyst
6 days ago
Mansoura, Egypt Victory Link Full timeVictory Link provides mobile, internet, VAS and a digital solution to the world's leading brands and mobile operators, helping your brand achieve success with new forms of social media, internet and mobile communications. Established in 1998 to oversee the different activities the subsidiary companies were undergoing and ensure a collaborative system between...
-
Engineering Manager
4 days ago
Mansoura, Egypt Canonical - Jobs Full timeThis is an exciting opportunity for a technical leader passionate about open source software, Linux, and cloud-native computing. Come and build a rewarding, meaningful career working with the best and brightest people in technology at Canonical, the growing international software company behind Ubuntu. As the leader of the "Charm Tech" team, you'll be...
-
Chief Engineer
8 months ago
Mansoura, Egypt Hilton Full timeChief Engineer. A Chief Engineer will manage the Engineering Team to efficiently maintain all hotel operations such that safety, security, conversation, and compliance are ensured at the highest levels. **What will I be doing?** As Chief Engineer, you are responsible for the effective management of all engineering and maintenance operations within the...
-
Sr. Supervisor, Data Network Qos
2 weeks ago
Mansoura, Egypt Orange Egypt Full time**Purpose of the job** Responsible for evaluating, monitoring and troubleshooting all the performance aspects of the services carried over the Data Network, End to End, across/from the Data Network perspective. **Duties and responsibilities** - Data Network E2E Quality of Service Health Check Reporting. - Build the database for all network elements across...
-
Product Engineer
1 day ago
Mansoura, Egypt Siemens Full timeSiemens DISW is a global technology powerhouse. With some of the best-known brands in the world, Siemens has stood for engineering excellence, innovation, quality, and reliability for more than 165 years. **Calibre Product Engineering Team** in Cairo is looking for a **Product Engineer.** The Product Engineer's role is to support High Performance Computing...
-
Electrical Engineer
7 months ago
Mansoura, Egypt Hikma Pharmaceuticals PLC Full time**Duties & Responsibilities**: The jobs in this level are responsible for the processes, projects to ensure the alignment with international specifications and to meet clients’ specifications. The job holders are also required to provide direction for the function. - Participates in the formulation and implementation of the Operations and Maintenance...
-
Security Solutions Engineer
2 weeks ago
Mansoura, Egypt Orange Business Services Full time**About the role**: Orange Cyberdefense; a leading security service provider, supporting business globally, is the strategic entity of the Orange Group dedicated to digital security that puts today's most pressing cyber security challenges at the heart of its brand. Our mission is to build a more secure digital society. We support companies of all sizes,...
-
Carrier Operations Advisor
13 hours ago
Mansoura, Egypt Unifonic Full timeUnifonic is a customer engagement platform that enables organizations to delight customers with remarkable omnichannel experiences. By unifying communication channels, messaging apps, and chatbots, Unifonic streamlines conversations at every touch point throughout the customer journey. **Delivery Principle**:With our leading solutions, 99.9 % service...