Remote Teams Manager

18 hours ago


القاهرة, Egypt Scalable Hacks Consultancy Full time

**Job Overview**:
**Key Responsibilities**:

- **Team Leadership & Management**: Lead, motivate, and manage remote teams and individuals to achieve performance goals and maintain a high level of productivity.
- **Operational Excellence**: Ensure that all business processes are optimized, efficient, and aligned with client requirements.
- **Client Management**: Build and maintain strong relationships with clients, acting as the primary point of contact for any inquiries, concerns, and feedback.
- **Performance Monitoring**: Track and evaluate the performance of remote teams and individuals, providing feedback and implementing corrective actions when necessary.
- **Process Improvement**: Identify opportunities for process enhancements and implement strategies to streamline operations, reduce costs, and improve service delivery.
- **Communication**: Facilitate clear and effective communication between clients, teams, and stakeholders in both English and Arabic.
- **Problem-Solving**: Quickly address and resolve any operational challenges, ensuring mínimal disruption to service delivery.
- **Reporting**: Prepare and present reports on operational performance, client satisfaction, and other key metrics to senior management.

**Requirements**:

- **Proven Experience**: 3+ years of experience in business process outsourcing (BPO), operations management, or a related field, preferably with remote teams.
- **Leadership Skills**: Strong leadership and team management capabilities, with the ability to motivate and guide remote teams.
- **Attention to Detail**: Highly detail-oriented with excellent organizational skills.
- **Communication Skills**: Exceptional verbal and written communication skills in both English and Arabic.
- **Client Management**: Proven experience in managing client relationships and ensuring customer satisfaction.
- **Problem-Solving**: Strong analytical and problem-solving skills with a proactive approach to overcoming challenges.
- **Technical Proficiency**: Familiarity with BPO-related software, project management tools, and remote collaboration platforms.
- **Education**: Bachelor’s degree in Business Administration, Operations Management, or a related field (preferred).

Pay: E£12,000.00 - E£15,000.00 per month

Application Question(s):

- Let us know why you would be a good fit for the job?



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