Bilingual Mechatronics/mechanical Support Engineer
1 month ago
**Key Responsibilities**:
- Provide **technical support** for clients in both **English and German**, ensuring a smooth and efficient resolution of technical issues.
- Troubleshoot and diagnose **mechanical and technical problems** related to our products, offering clear and actionable solutions.
- Collaborate with engineering teams to identify **product improvements** and **optimize customer satisfaction**.
- Utilize **AutoCAD, Matlab, SolidWorks**, and other relevant software tools to analyze and resolve issues.
- Guide customers through installation, configuration, and operation of products, offering remote and on-site support as needed.
- Document technical issues, solutions, and other reports in a clear and structured manner.
- Stay updated on the latest industry trends and product developments to ensure high-quality support.
- Conduct training sessions for customers and internal staff when necessary.
**Requirements**:
- Bachelor's degree in mechanical engineering, **Automotive Mechatronics**, or a related field.
- Proficiency in both **English** and **German** (written and spoken).
- Experience with **technical design**, **solar system layouts**, or **energy systems** is a plus.
- Strong knowledge of **AutoCAD,** **Matlab**, **PVSYST**, **SketchUp**, and other engineering software.
- Must have worked in a workshop
- Excellent communication skills and ability to explain complex technical concepts to non-technical users.
- Strong analytical and problem-solving skills with attention to detail.
**Preferred Skills**:
- Experience in **renewable energy** and **solar pumping systems**.
- Knowledge of **computer vision**, **machine learning**, and **deep learning** frameworks such as **TensorFlow** and **Keras**.
- Experience with **on-site technical support** and system troubleshooting.
Pay: Up to E£40,000.00 per month
Application Question(s):
- Do you speak German fluently?
- Do you speak English fluently?
- Have you worked in workshop before?
- Do you have a bachelor’s degree in mechanical engineering, Automotive Mechatronics, or a related field?
- Do you have strong knowledge of AutoCAD, Matlab, PVSYST, SketchUp?
**Education**:
- Bachelor's (required)
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