Contractual Services Leadership Program
22 hours ago
**Job Description Summary**:
- Job Description
**Essential Responsibilities**:
- The CSLP demonstrates leadership in communicating business goals, programs and processes for an area or business segment. In this role, the CSLP incumbent will utilize their experience to solve problems, develop and execute objectives for self and others, and have the ability to effect short-term and some long-term business goals.- While on the program, the employee will be expected to be responsible for all or part of the below responsibilities from time to time:
**_ 1. Uphold the contract_**
- a. Understand the Terms and Conditions of the contract for proper execution of scope- b. Ensure Seller’s responsibilities are executed in conformance with the contract- c. Manage the Performance Guarantees through agreement with the customer- d. Resolve warranty issues in a timely manner**_ 2. Manage contract finances_**
- a. Provide “Service Director” and finance team with financial updates on contractual business, quarterly pacing estimates for sales and margin, annual Operations Plan for short term strategy, and long-term financial planning-
- c. Maintain record of customer’s operating and business profile and drive customer-based playbook for extra work generation- d. Manage accurate and timely billing and receivables collection for Planned and Extra Work invoices- e. Utilize lean-thinking and outage best practices to generate productivity**_ 3. Maximize customer relationships_**
- a. Own Customer relationship, reporting to the PS Sub-region “Service Director”- b. Establish and maintain a communication strategy for an effective flow of information with customer- c. Coordinate all outage and site visits from Fulfillment team- d. Ensure established outage CTQs are met/exceeded and obtain evaluation documentation from customer (CXI)- e. Ensure Outage Reports are of excellent quality prior to release to customer**_ 4. Plan and coordinate outages_**- b. Ensure all related QWIs are being implemented and followed by all stalkholders- c. Support and coordinate with SM/OM for Outage Services scope clarification, JCE, and execution resources- d. Support Policy 6.0 requirements for optimizing outage execution- e. Make arrangements for necessary non-JCE resources and personnel- f. Support Lean thinking for outage execution- g. Ensure outages are closed out completely following execution; CDSi, Outage Reports, reconciliation,, CSOM, SOS ERP, and EventVision.- h. Ensure parts are available and addressed pre and post-outage; Capitals and Consumables supply and Repairs. Generate orders in ERP, as required.**_ 5. Serve as technical liaison_**
- a. Interface with ITO (Sales and Com Ops) to identify CM&U opportunities and provide relevant information to Engineering- b. Liaise with Engineering for resolving unit operational and maintenance issues via ER.- c. Take the lead in customer meetings for review and distribution of TILs, establishing responsibilities for implementation, and post-implementation updates to customer.**_ 6. Provide contract administration for proposals and contracts including customer interface, negotiations, preparation, and contract interpretation_**
**_ 7. May perform team leader responsibilities for assigned rotation and programs_**
**_ 8. Continually review processes to ensure overall efficiency._**
- When the training rotations are not in effect, the CSLP will act as a full time CPM/CSM at an assigned site(s). They will be measured on the strength of their customer relationships & the ability to produce financial & operating results for the Contractual Service business.**Qualifications/Requirements**:
- Bachelor's degree in an Engineering discipline from an accredited university or college;
- Prior working experience required: From 0 - 2 years of experience
- Additional experience in contract administration or project management would be preferred;
- Demonstrate GE Leadership behaviors: Act with Humility, Lead with Transparency & Deliver with Focus.
**Desired Characteristics**:
- Knowledge of contract law and formation
- Ability to take lead role in routine contracts
- Sound business and financial acumen
- Strong verbal and written communication skills
- Strong interpersonal and leadership skills
**Additional Information**:
**Relocation Assistance Provided**:No
LI-Remote - This is a remote position
-
Program Manager
2 weeks ago
Cairo, Egypt FlairsTech Full timeDetails Required Experience 5 years Department Software Development and Testing Career LevelManager Position Location Cairo / Alexandria **Skills**: Problem Solving agile Business Analyst Requirements and responsibilities **Product delivery program manager**: - Responsible for proposal, pricing, and Statement of Work (SOW) development - Create...
-
Advisor, Services Project/program Management
7 hours ago
Cairo, Egypt Dell Technologies Full timeIt takes something special to drive the development and implementation of new and exciting products and services. That’s a job for our Services Project and Program Management team within Professional Services. The team works closely with sales, customer service, partners, customers and other technical support groups in cross-functional teams. Together,...
-
Program Manager
2 weeks ago
Cairo, Egypt Teradata Full timeProgram Manager Lead Teradata is looking for a Program Manager to manage the Consulting delivery Project Management practice. The role is based in Cairo / Egypt with a scope to manage projects locally and regionally across MEA. The role includes both project delivery PM activities / people management for the existing team of PMs. Roles The Program Manager...
-
Technical Support Engineer
1 week ago
Cairo, Egypt Orange Business Services Full timeTo provide a professional first point of contact for the Customer - To accurately log all incidents/inquiries in a timely and effective manner - Diagnose fault-related cases both proactive and reactive by effectively utilizing software diagnostics and other network/products utility program wherever possible - Provide continual updates to the Customer and use...
-
Technical Support Engineer
7 hours ago
Cairo, Egypt Orange Business Services Full time**key tasks and responsibilities** - To provide a professional first point of contact for the Customer - To accurately log all incidents/inquiries in a timely and effective manner - Diagnose fault-related cases both proactive and reactive by effectively utilizing software diagnostics and other network/products utility program wherever possible - Provide...
-
Project Manager
2 weeks ago
Cairo, Egypt UNITED PEOPLE GLOBAL FOUNDATION Full timeLocation: The role is fully remote. Dates: The initial duration is 6 months for this role. An extension is possible based on performance. Employment rate: Full-Time (40 Hours per Week). Remuneration: Competitive. Joining Date: ASAP. Application deadline: Application is on a rolling basis until the position is filled. United People Global (UPG) is...
-
Technical Support Engineer
5 days ago
Cairo, Egypt Orange Business Services Full time**About the role**: - To provide support through the Service Excellence Process to IBO Customers, including processing of Customers Calls/ Inquiries, incident opening, qualification and management, troubleshooting and resolution. - To be responsible for the management of both proactive and reactive incidents, ensuring a professional and consistent delivery...
-
Cairo, Egypt RSA Full time**Consultant, Services Project/Program Management - HoldCo** RSA offers mission-driven security solutions that provide organizations with a unified approach to managing digital risk that hinges on integrated visibility, automated insights and coordinated actions. RSA solutions are designed to effectively detect and respond to advanced attacks; manage user...
-
Program Manager
7 months ago
Cairo, Egypt Souq.com for E-Commerce LLC Full time3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Bachelor's degree - Experience defining...
-
Customer Operations Manager
7 hours ago
Cairo, Egypt Ericsson Full time**About this opportunity!** The Customer Operations Manager (COM) ensures that all contractual deliveries are fulfilled towards one customer account. The role is responsible for ensuring end to end operational performance towards the account according to agreed targets. The role is acting on behalf of Network and Digital Services. The role shall ensure that...
-
Sales Engineer
2 days ago
Cairo, Egypt Professional Engineering Services - PES Full time1. Responsible for achieving sales targets by presenting the company services & products to current and potential clients, and ensuring the highest rate of client satisfaction. 2. Proactively approaches existing and potential clients and stays up-to-date of all announced tenders & new projects related to ICON’s industry. 3. Prepares and delivers...
-
Service Coordinator
2 days ago
Cairo, Egypt EITESAL NGO Full timeThe applicant will be responsible to communicate with EiTESAL Members to: o Survey their needs for consultations to develop their businesses o Communicate with service providers to process service requests by members in cooperation with senior projects coordinator and projects team leader o Follow-up technically & contractually the implementation process -...
-
Customer Margin Optimization Manager
1 week ago
Cairo, Egypt Orange Business Services Full time**About the role**: The IMEAR (Indirect, Middle East & Africa) region is the department within Global Wholesale & Enterprise Networks which is responsible for end-to-end ownership of network infrastructure planning, deployment, and management in a technical & financial dimension. We manage carriers and collaborate with regional teams (Sourcing, Business...
-
Program Manager, After Market Services
1 week ago
Cairo, Egypt Souq.com for E-Commerce LLC Full timeBachelor's degree or equivalent - 6+ years of experience preferably in Supply chain, project management or operations - Ability to work cross-functionally, partner with multiple teams and lead by influence - Strong communication skills, both verbal and written - Strong analytical skills, proficient knowledge of Microsoft Office tools - Strong bias for...
-
Farinas Marketing Services
2 days ago
Cairo, Egypt Farinas Marketing Services Full timeFarinas program is targeting fresh graduates and linking them to start-ups for an internship for at least 2 months. Through the following steps: 1. Provide Pre-assessment test to fresh graduates to know their weaknesses points that need to be improved 2. Select free soft skills course such as CV writing, job interview, job searching..etc 3. Join 30 hours...
-
Compliance & Security Program Manager
1 week ago
Cairo, Egypt Unifonic Full timeProudly voted a Great Place to Work®, we are a dynamic startup in the CPaaS (Communication Platform as a Service) space that is revolutionizing the way businesses communicate. Our team is made up of 400+ energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies. We pride ourselves on...
-
Program Manager Ii
2 weeks ago
Cairo, Egypt Microsoft Full timeEvery day, the Shopping and Commerce Team brings an insatiable curiosity to the table, challenging ourselves to reimagine what is and what can be accomplished with our products and services. We are helping to shape the future of shopping and commerce with the latest set of powerful consumer services and solutions across a variety of formats to delight our...
-
Vodafone Returnship Program- Mobile Internet
2 days ago
Cairo, Egypt Vodafone Full time**Description**: **Vodafone Returnship Program**: - Returnship program is a paid-internship program for WOMEN who are out of the job market for 3 to 5 consecutive years due to marriage, giving birth, or other reasons. - Duration is 6 months where the respective women joins in internship slots, by the end of the program, she recieves certification of...
-
Edge Internship Program
1 week ago
Cairo, Egypt MaxAB Full timeFounded in 2018, MaxAB is a rapidly growing food and grocery B2B e-commerce and distribution platform that serves a network of traditional retailers (mom-and-pop stores) across the MENA region. Using proprietary technology, MaxAB offers a transformative pull-driven supply chain and a tech-product that empowers both traditional retailers and suppliers. MaxAB...
-
Consulting Senior Project Manager
2 days ago
Cairo, Egypt Oracle Full timeConsulting Senior Project Manager-230000O8 **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** You will lead BSS/OSS projects for Telco operators. You will be accountable on the project delivery from E2E perspective with full accountability on the project financial performance and...