Service Desk Administrator Ii

4 months ago


المعادي, Egypt talabat Full time

**Company Description**
As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less

talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Be a part of talabat IT Helpdesk team and provide IT technical support to the internal users.

**What's on your plate?**
- You will work in Agile to define requirements for new features, build product roadmaps and plan increments of work.
- You will create a clear, concise, good performing, secure and self-documented code.
- You will continuously discover, evaluate, and implement new technologies to maximize development efficiency.
- You will develop test code for robustness, including edge cases, usability, and general reliability.

**Qualifications** What did we order?**
- Minimum 1-3 years of experience in IT field.
- Provide Helpdesk support and resolve problems to the end user’s satisfaction.
- Check and respond quickly and effectively to requests received through the IT Helpdesk communication channels
- Monitor the service desk queue for tickets assigned to the queue and process them first-in first-out based on priority. ( Jira Ticketing System )
- Check configurations, utilities, software default settings, etc. for the local workstations.
- Install, test, and configure new workstations, peripheral equipment and software.
- Deep understanding of Windows and Microsoft Office issues and their fixes.
- Follow and implement the company’s data security guidelines.
- Average network troubleshooting and network protocol knowledge
- Good understanding of computer systems, mobile devices, and other tech products.
- Serve as the first point of contact for end users seeking technical assistance
- Manage PC setup and deployment for new employees using standard hardware, images, and software
- Perform timely workstation hardware and software upgrades as required
- Must have cleared MCSA Course ( Windows server - Active Directory - Group policy - DNS - DHCP - file share - print server)
- CCNA Course ( OSI Model - IPs - Network troubleshooting - Network Protocols - etc )
- Must have great communication and interpersonal skills and be open to working with tight-knit teams.

**Benefits**

Working within Talabat means access to world’s leading perks and benefits, including:

- Dynamic & innovative environment
- Building the fastest growing, largest and most valuable network of online food ordering services in the world
- Working with diverse, cross-cultural teams from over 80 nationalities
- Developer Exchange Programs with other DH entities
- Company events, hackathons, cultural and sports events
- Fresh fruit, cereal, beverages, tea and coffee
- Comprehensive healthcare as well as subsidized gym membership and parking
- Relocation package (if required)
- Competitive salary



  • المعادي, Egypt talabat Full time

    **Company Description** As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years. We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us...


  • المعادي, Egypt Interact Technology Solutions Full time

    As a Senior IT System Administrator at Microsoft Services, you'll play a crucial role in managing and maintaining the organization's IT infrastructure. Your expertise will contribute to the smooth operation of critical systems and services. Here are the key responsibilities and qualifications for this position: **Responsibilities**: 1. **Managing IT Cloud...

  • Systems Administrator

    4 months ago


    المعادي, Egypt Cnfdt Full time

    **Key Responsibilities**: - **System Configuration and Maintenance**: - Perform regular system updates, patches, and upgrades. - Monitor system performance and ensure systems are operating efficiently. - Implement and maintain system backups and recovery procedures. - Administer user accounts, permissions, and distribution lists. **Backup and...


  • المعادي, Egypt Nawy Real Estate Full time

    We are seeking an experienced System Administrator to manage and maintain a highly available IT infrastructure. This role requires expertise in configuring and troubleshooting critical systems such as MS Active Directory, DNS, and DHCP. You will oversee day-to-day systems administration, implement security patches, manage disaster recovery plans,...

  • Service Desk Admin I

    4 months ago


    المعادي, Egypt talabat Full time

    **Company Description** As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years. We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us...


  • المعادي, Egypt Spectrum for information systems Full time

    Spectrum for information systems is expanding and hiring Project manager **Job brief** As our project manager, your job will be to coordinate people and processes to ensure that our projects are delivered on time and produce the desired results. You will be the go-to person for everything involving a project’s organization and...


  • المعادي, Egypt talabat Full time

    **Company Description** A little bit about talabat talabat is the leading online food and groceries ordering platform in MENA, operating in 9 countries across the region. Founded in 2004 by a small group of entrepreneurs in Kuwait, talabat’s success expanded to the rest of the GCC region, Egypt & Jordan, making it the largest and most popular food...


  • المعادي, Egypt Interact Technology Solutions Full time

    **Job description** - Receive end-user calls - Log the end-user calls through the customer’s internal ticketing system - Acting as the single point of communication for users & the IT department for all IT-related requests. - Answer emergency and non-emergency calls from 09:00am to 10:00pm and document important information. In addition, dispatch the...

  • Sales Account Manager

    3 months ago


    المعادي, Egypt Interact Technology Solutions Full time

    **Job description** - Sell all products and services - Successful background in Customer Engagement - Possess a competitive spirit and desire to meet and exceed sales goals/Targets. - Handle all administrative aspects of the sales including: completing customer request, accepting customer payments and filing the completed orders. - Maintain strong knowledge...


  • المعادي, Egypt Future Group Full time

    **Key Responsibilities**: - Oversee daily operations within the contact center, ensuring adherence to policies and quality standards. - Lead, inspire, and develop a team of agents to deliver exceptional customer service i. - Analyze performance metrics to identify areas for improvement and implement proactive solutions. - Manage customer queries and...

  • Internship Program

    2 weeks ago


    المعادي, Egypt Arcsen Full time

    **The Firm**: Arcsen is a leading global technology consulting firm specializing in providing innovative solutions and expert guidance to businesses across EMEA. With a commitment to excellence, Arcsen partners with industry giants such as Salesforce, MuleSoft, Tableau, Slack, and Sprout, Certinia, and Splunk, ensuring clients receive top-tier services...


  • المعادي, Egypt NAOS Solutions Full time

    Job description NAOS Solutions is seeking a dynamic and results-driven Business Development Executive to join our team. In this role, you will be responsible for driving growth and expanding our client base within the BPO Call Center Services sector. Identify and pursue new business opportunities through market research and networking. Build and maintain...


  • المعادي, Egypt Al-Ahli Bank Of Kuwait Full time

    **Date**:Sep 25, 2024 **Location**: Maadi Branch (EGY26), Egypt **Company**:AL AHLI BANK OF KUWAIT **Job Purpose**: Deliver high quality service to customers through: 1. Providing cash banking services 2. Delivering high quality service to customers through executing clients' requests and providing assigned banking services **Key...

  • Italian Recruiter

    4 months ago


    المعادي, Egypt Teleperformance Full time

    **Company Description** Teleperformance is a global digital business services company dedicated to supporting our communities, clients, and the environment. We provide advanced, digitally powered business services to streamline operations for leading brands worldwide. **Role Description** **Qualifications** - Provides accurate and detailed information...

  • French Recruiter

    4 months ago


    المعادي, Egypt Teleperformance Full time

    **Company Description** Teleperformance is a global digital business services company dedicated to supporting our communities, clients, and the environment. We provide advanced, digitally powered business services to streamline operations for leading brands worldwide. **Role Description** **Qualifications** - Provides accurate and detailed information...


  • المعادي, Egypt Nexia international Full time

    **Responsibilities**: - Receive the leads from the marketing department and contact them to present the firm’s line of services and reply on their inquiries. - Set and organize the appointments between the interested leads and head of the concerning line of services. - Prepare the leads reports and provide it to the top management weekly/ monthly. -...


  • المعادي, Egypt Teleperformance Full time

    **Teleperformance** is Hiring German **Recruitment Specialist!** **Responsibilities**: - Present job specifications, benefits and provides information about Company. - Provide accurate and detailed information regarding the hiring and relocation process. - Cooperate with sourcing and on-boarding teams to facilitate the recruitment process. - Use and update...

  • Admin Assistant

    3 months ago


    المعادي, Egypt Exido Global Solutions Full time

    **CEO Assistant\Office manager**: **Responsibilities**: - Responsible for the organization and coordination of office operations, procedures and resources to facilitate effectiveness and efficiency for the entire organization in addition to administrative - Support activities and assistance to the CEO to facilitate the efficient operation of the...


  • المعادي, Egypt Hadaf Full time

    **Company Description** Hadaf Solutions is a leading technology company located in Qesm El Maadi. We are driven by our passion for progress and creativity and are committed to maintaining high-performance standards and customer service. Our innovative ideas and technology help our clients realize their full potential. **Role Description** This is a...

  • Category Manager

    2 months ago


    المعادي, Egypt talabat Full time

    **Company Description** Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region. We harness...