Service Desk Admin I

3 months ago

المعادي, Egypt talabat Full time

**Company Description**
As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less

talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Be a part of talabat IT Helpdesk team and provide IT technical support to the internal users.

**What did we order?**
- Minimum 1 year of experience in IT field.
- Provide Helpdesk support and resolve problems to the end user’s satisfaction.
- Check and respond quickly and effectively to requests received through the IT Helpdesk communication channels
- Check configurations, utilities, software default settings, etc. for the local workstations.
- Install, test, and configure new workstations, peripheral equipment and software.
- Average network troubleshooting and network protocol knowledge.
- Manage PC setup and deployment for new employees using standard hardware, images, and software
- Perform timely workstation hardware and software upgrades as required
- Must have great communication and interpersonal skills and be open to working with tight-knit teams.

**Benefits**

Working within Talabat means access to world’s leading perks and benefits, including:

- Dynamic & innovative environment
- Building the fastest growing, largest and most valuable network of online food ordering services in the world
- Working with diverse, cross-cultural teams from over 80 nationalities
- Developer Exchange Programs with other DH entities
- Company events, hackathons, cultural and sports events
- Comprehensive healthcare as well as subsidized gym membership and parking
- Competitive salary

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