Facilities Manager
2 weeks ago
Facilities Manager
**Facilities Manager - Cairo**
At TTEC, we're all about the Human Experience. Elevated. As a Facilities Manager in Cairo, Egypt you'll be a part of creating and delivering amazing employee experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
**What you’ll be Doing**:
You will ensure a safe, attractive and functional physical environment for all employees. Supporting the department vision to create an exceptional workplace. You will develop, implement, and maintain facility programs that reflect the priorities of continuous improvement, automation, thinking globally and identifying best practices, while at the same time working to reduce TTEC’s financial exposure.
You will report to the EMEA Facilities Director and be part of the wider regional facilities team.
**During a Typical Day you will**:
- Proactively manage complete facility maintenance of building/sites including but not limited to maintaining superior condition of company space; acting as the landlord/vendor liaison.
- Review government regulations, renewal of operating licenses, work permits, and other requirements from the authorities related to the business.
- Effectively leads and manages Facilities team, within the department’s SLA and KPIs standards. including but not limited to Facilities Technicians, Service Contractors, Facilities Systems (BMS), Security Team, Janitorial Team and all critical equipment contractors.
- Maintains various facility systems such as HVAC, CCTV, turn styles, elevators, electrical stairs, utilities, and systems such as emergency generator, UPS, lighting, security, and Fire Detection and Alarm System (FDAS).
- Establishes and manages Facilities budget (Opex and Capex), creating the purchase requisitions including supplies, follow up on invoices payments and is responsible for reporting financial information. In conjunction with corporate real estate evaluates present and future needs for real estate.
- Develops and maintains standards to manage relationships with facility related vendors such as Janitorial, Security, HVAC, CCTV, turn styles, elevators, electrical stairs, utilities, and systems such as emergency generator, UPS, lighting, and Fire Detection and Alarm System (FDAS). Conducts QBRS will all facilities related vendors.
- Effectively manages customer expectations and ongoing customer relations. Communicates status and timeline of facility maintenance projects, enhancements, and changes.
**What you bring to the Role**:
- Associates degree in a Facilities related field and or a vocational/technical diploma with minimum 3 years’ experience in a supervisory role in facilities. Experience in electrical, lighting, budget planning, plumbing and HVAC is a plus.
- The activities are not limited to the list, rather is just a guide.
**About TTEC**
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
LI-EH1
**Primary Location**: : EG-Cairo-Cairo
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