Open Source Software Support Engineer
1 week ago
**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your Role and Responsibilities**
IBM Multi-Vendor Support is looking for high-energy and passionate individuals to join our growing Open Source Software technical support teams. We provide 24x7 Remote Technical Support to IBM’s Enterprise clients for Open Source Software projects (Community and Commercial).
IBM OSS support works with IBM’s largest clients providing technical and project guidance, diagnosing defects, helping with configuration issues and advising on upgrades.
**Tasks**:
- Drive problem resolution, which include: Questions around open source software usage and
best practices
- Review of architecture and design where software is implemented
- Research, understand, and advocate open source software
- Interact with various open source communities
- Be a part of the on-call rotation
- Present knowledge via articles, blogs, and conference presentations
**Required Technical and Professional Expertise**
- Education and professional experience:
- Significant experience working in technical support or DevOps
- Language skills:
- Fluency in English (Verbal and Written)
- Additional languages are desirable
- Skills and competencies:
- Customer-first mindset with high sense of ownership
- Excellent interpersonal, presentation and communication skills
- Excellent critical thinking and analytical skills
- Eagerness to learn and expand technical competencies
- Experience within a Technical Support Center environment
- Able to research client problems on your own via documentation and lab reproduction
- Software development and design, systems administration or level 2-3 technical support experience
- Familiar with Linux environments
- Technical knowledge, skills and expertise in complex infrastructure, web-based software and enterprise software
- Proficiency in multiple OSS products and technologies (could include Java EE, ActiveMQ, Spring Framework, Apache HTTPD, Apache Tomcat, Redis, MongoDB, Ansible AWX or Jenkins)
**Preferred Technical and Professional Expertise**
- Participation in one or more Open Source Community Projects (support forums or git participation)
- You have a working knowledge of Linux-based web hosting and Linux environments
- Familiarity with one or more of the following languages: Java, Python, R, Node
- Database administration; cloud integration experience very desirable
**About Business Unit**
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
**About IBM**
**Location Statement**
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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