Operational Key Account Coordinator
3 months ago
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
- Understanding the opportunities, the account presents and preparing annual planning for growth of business with the account.
- Growth of the account and delivery of financial metrics (revenue, volume, GP & DSO / AR where relevant) in line with agreed budget and development targets.
- Business development planning and ensuring the implementation of regional & global business opportunities, from initial opportunity creation to establishment of stable operation.
- Understanding where specific capabilities need to be developed in order to meet customer expectations, and identifying those needs to local, regional or global management
- Serve as the focal point of contact for the customer, and develop & maintainstrategic multi-level relationships with those responsible for the various logistics functions of the customer
- Be the internal consultant and coordinator for all aspects of business relationship & development.
- Facilitate sharing of know-how about the Key Account.
- Be the primary point of liaison with the Key Account on all business-related matters pertaining to overall business process & implementation, including new potential business, commercial issues, scope of agreement, business improvements, & ongoing performance.
- Responsible for account development and growth including strategy mapping, account penetration, customer relationship management and business improvement initiatives including:
- Gathering information to provide a clear orientation of the customer's potential.
- Identification, detailing and evaluation of business opportunities.
- Maintain an overview of account status and report as required.
- Internal communication to key Schenker management to ensure clarity and alignment of all resources and operation.
- Establish business Key Performance Indicators and benchmarks; use of these indicators to monitor and report on performance, as required & work on actions to be delivered & areas of improvement where applicable
- Maintains Updated SOP for the overall business & communicates it to relevant teams.
- Monitors cost versus selling to ensure a profitable business with an acceptable GP margin.
- Conducts Regular Business reviews with customers.
- Responsible for the customer reporting tool.
- Maintains CRM Reporting tool (Sales Cloud) on regular basis.
- Alignment with organizational units responsible for products and their defined strategies and objectives such as Air, CL / SCM, Land and Ocean.
- Vertical Market planning where Key Account Management is organized.
- Strong business acumen with excellent interpersonal, and inter-cultural skills.
- Business development strength with Sales, Key Account and Marketing experience
- Has 3-5 years of experience in the same field.
- Graduate of any field.
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