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Delivery Account Operations Manager

2 weeks ago

القاهرة, Egypt Xerox Full time

**About the role**:

- Sets priorities for team to ensure task completion; coordinates work activities with other supervisors
- Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills
- Typically a graduate, although may have progressed into the role via equivalent business experience that provide knowledge and exposure to fundamental, theories, principles, and concepts
- Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager

**Primary Responsibilities**:

- Manages/owns delivery of service through service delivery teams for one or more client accounts.
- Maintain the efficient operation of the unit in the absence of the Operations Manager.
- Owns delivery of services through operational teams
- Deploy services to meet contracted Service Level Agreements/Statement of Work and reporting requirements
- Focal point for service level agreement management, key performance indicators, reporting, and problem resolution
- Advise client of opportunities to improve the success of their business operations
- Provide leadership and support for new deal implementations with implementation partners

**Skills and Competencies**:

- Fluency in English is required
- Good interpersonal and negotiation skills
- Bachelor’s degree