ERP Support Executive
1 day ago
Industry
- IT Services
- Work Experience
- 0-1 year
- Salary- City
- Cairo
- State/Province
- Cairo
- Country
- Egypt
- Zip/Postal Code
- 11311**About us**:
- Index InfoTech is a leading business transformation consulting company. We serve SME and enterprise clients, driving their digital transformation strategy by encompassing business process re-engineering, digital design and architecture, deployment and maintenance of business critical solutions and services.Headquartered in Dubai and offices in India, North America and the Middle-East and customers in all inhabited continents, Index is on the lookout to augment their awesome #IndexFam to continue delivering world-class enterprise solutions.-
- Determining ERP needs via consultation, business process analysis, and observations.
- Develops and implements project plans for ERP functional support tasks.
- Deploying ERP solutions and ensuring seamless system integration.
- Coordinating with Lead Consultant on projects and completing the task.
- Providing ERP end-user training and technical support.
- Documenting ERP processes and preparing deployment progress updates.
- Keeping informed of the latest ERP developments, upgrades, and offerings.
- Project Coordination on site with the backend implementation team and customer needs
- Proficiency in data handling on MS Excel.
- Solve client’s problems over the phone and online.
- User system support; available and responsive to questions and support tickets.
**Requirements**:
- Interpersonal, collaboration, and communication skills.
- Problem-solving and analytical abilities
- Excellent time management and organizational skills.
- Identify, develop and integrate ERP solution to meet predefined requirements interacting with clients, sales and technical consultants.
- Develop project documentation
- Ability to work well autonomously and within a team
- Ability to interact with clients both verbally and written; well organized and detail oriented; ability to multi-task; ability to manage stressful situations
**Education**:
- Minimum Bachelor’s degree in computer science, information technology, information systems or equivalent
- Specialization in business administration or a related field will be advantageous.
**Experience**:
- 0 to 2 years experience as ERP Consultant, assitant or trainee in ERP domain preferred
- Experience from ERPs like SAP, Epicor, Iscala Microsoft Dynamics, IFS, Infor etc
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