Claims and Penalties Sr Associate
1 month ago
**Responsibilities**
**Claims and Return Management**
- ** Manage Returns**:
- Receive notification about return delivery from customer/sales (in rare cases only large quantity errors, health issues, damages etc.) and align on issue resolution with the customers
- Get approval for delivery note from Sales team and Inform the delivery driver for pick up of goods
- ** Manage Refusals**:
- Receive information about order refused after reaching customer premise
- Consider customer credit in system (only if billing document prepared)
- ** Handle Penalties**:
- Analyze the proforma document (received from customer/sales) to understand why customer is penalizing
- Setup & continuous improvement of tool for tracking penalties (including analytics for penalties)
- Triage the kind of penalties received and Process agreed upon penalties
- Budget monitoring & Reporting and consolidate respective end-of-month findings
**Process Management**
- ** Design and Maintain processes and SOP**:
- Define a framework for updating the SOPs and manage change request for updating SOPs
**Qualifications**
- Proficiency in English and French (written and spoken C1)
- Demonstrated stakeholder management experience with both internal and external customers working within customer service and ideally customer claims management (usually min 0-1 yrs exp.)
- Working Knowledge of Power Apps/BI or similar reporting dashboard software preferable
- Excel & Office package advanced knowledge mandatory
-
Senior General Claims Specialist
1 month ago
مصر, Egypt WTW Full time**Role** - Provide advice on making a claim and the processes involved and guide insured on how to proceed with the claim - Collect accurate information and documents to proceed with a claim - Analyses claim circumstances made by insured to satisfy the policy terms and conditions - Explain to the insured how their claim is not covered - Identify reasons why...
-
Senior General Claims Specialist
1 month ago
مصر, Egypt Willis Towers Watson Full timeSenior General Claims Specialist - Cairo, EG August 07, 2023 **Role** - Provide advice on making a claim and the processes involved and guide insured on how to proceed with the claim - Collect accurate information and documents to proceed with a claim - Analyses claim circumstances made by insured to satisfy the policy terms and conditions - Explain to the...
-
Healthcare Informatics Sr. Associate
4 weeks ago
مصر, Egypt Vodafone Full time**Role Purpose**: The Health Informatics Sr. Associate is responsible for working with clients and vendors on healthcare industry best practices and guide them through clinical interdependencies and design impacts. **Job Responsibility**: - Influence effective stakeholder management with clinical staff. - Offer industry best practices in healthcare HIS...
-
Supply Chain Sr. Associate
1 month ago
مصر, Egypt PepsiCo Full time**Overview** Working with inspiring and experienced colleagues, you'll find that the atmosphere in our Cairo office is informal and engaging. With drive and ingenuity, our teams deliver vital services to PepsiCo employees around the world. With an active, get things-done culture, this is a place where your dynamism and agility will make a...
-
Tax Recon. Associate
4 weeks ago
مصر, Egypt Nestle Operational Services Worldwide SA Full time**Tax Recon. Associate - R2R** **POSITION SNAPSHOT** Location: Cairo Company: Nestlé Business Services Full-time *** **A DAY IN THE LIFE** - Execute accurately and in accordance with Market deadlines the agreed Tax Activities (VAT, WHT, Stamp duty and other indirect tax related activities) - Meet KPI's agreed with Markets to avoid penalties from the...
-
HR Sr Associate
1 month ago
مصر, Egypt PepsiCo Full time**Responsibilities**: 1- Employee services: - Employee documents authentication and distribution (contracts, pay slips..etc.) - Severance communications and documentation - Payroll inputs - Hiring documents recipients for L5- new hires - Onboard the new hires on HR systems L5- (L01 /L05) - End of employment communications - Employee exit and clearance...
-
O2c Collection Associate
4 weeks ago
مصر, Egypt Nestle Full timeCollection Associate POSITION SNAPSHOT Company: Nestlé Business Services Location: Cairo, Egypt. Department: Order to Cash Bachelor’s Degree Holder Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of...
-
O2c Collection Associate
4 weeks ago
مصر, Egypt Nestle Operational Services Worldwide SA Full time**Collection Associate** Company: Nestlé Business Services Location: Cairo, Egypt. Department: Order to Cash Bachelor’s Degree Holder *** Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and...
-
Sr. Executive Validation
4 weeks ago
مصر, Egypt Jamjoom pharma Full timeJamjoom Pharma has in a very short span of time emerged, as one of the leading pharmaceutical companies in the Afrasia region. The geographical focus of the company is on countries in the Middle East, Africa, and CIS regions. Strategic focus on selected therapeutic categories has contributed to the rapid growth, market acceptance, and overall success of the...
-
Modernized Endpoint Microsoft Consultant
6 days ago
مصر, Egypt DS DeepSource GmbH Full timeWe are seeking a highly skilled and experienced Modernized Endpoint Microsoft Consultant / Sr. Consultant to join our Partner's team. In this role, you will be responsible for designing and implementing modernized endpoint solutions focused on Windows 10 to 11 upgrades, MCM (Microsoft Configuration Manager), Intune, and Autopilot with Co-Management with...
-
Clearance Specialist
4 weeks ago
مصر, Egypt Unilever Full time**The company profile**: At Unilever you are more than your job title, you are part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We produce world-leading brands including Knorr, Dove, Axe, Hellmann’s and Omo, alongside...
-
Sr. Customer Success Manager
4 weeks ago
مصر, Egypt FlairsTech Full timeCairo - 6+ years Experience - Business Operations & Support Services Department **About the job**: **Requirements and responsibilities** **Job Description**: - Develops Healthy Customer Relationship. - Acts as a Customer Advocate and point of contact. - Upsell services and products with the brand image - Review customer complaints and concerns and seek to...
-
Talent Acquisition Sr Associate
4 weeks ago
مصر, Egypt PepsiCo Full time**Responsibilities** - Coordinate and schedule phone, onsite and web-based interviews within specified service level dedications - Craft and maintain an interview schedule log ensuring all interviews are efficiently tracked - Improve internal mobility experience for our associates through proactive, transparent & timely communication, regardless of the...
-
Sc Plng Sr Associate
1 month ago
مصر, Egypt PepsiCo Full time**Overview** The key purpose of this role is to support carrier management, incl. financial relationship. Job holder will collaborate and work in partnership with Carriers, Indirect Procurement, Master Data teams and other Transporation piers to enable them to deliver Customer Service Level and Holistic Cost Management. It is expected that the role will...
-
Sr. Process Development Engineer Pe/pp
4 weeks ago
مصر, Egypt LHR Saudi Arabia Full time**Who is our Client and your future employer?**: Ranked among the world’s largest petrochemicals manufacturers, it is a public company based in Riyadh, Saudi Arabia. With operations in around 50 countries, The Company has a global workforce of over 31,000 talented individuals. The company operates through three strategic Business Units - Petrochemicals,...
-
HR Operations Associate Supervisor
1 month ago
مصر, Egypt PepsiCo Full time**Responsibilities**: 1.Plans with the HR Ops Manager the annual HR activation calendar to facilitate effective planning and field activation with timely delivery. 2.Leads on the TM & Learning Agenda for the targeted population in partnership with TM, ER & Compliance & Ethics to deliver the culture of integrity required training (COC, ABAC, COI and cyber...
-
Account Engineer
4 weeks ago
مصر, Egypt Xerox Full timeCity- Cairo- State/Province- Cairo- Country- Egypt- Department- Service Delivery- Date- Wednesday, November 29, 2023- Working time- Full-time- Ref#- 20031854- Job Level- Individual Contributor- Job Type- Experienced- Job Field- Service Delivery- Seniority Level- Associate**Description & Requirement**: **About Xerox Holdings Corporation**- Purpose of the...
-
مصر, Egypt German University in Cairo Full timeThe German University in Cairo is looking for highly capable and motivated applicants wishing to join the Architecture and Urban Design Program. The GUC architecture school was founded in 2010 and can claim to be one of the most successful architecture programs in Egypt and the Mena Region. Description The position open is to join the Building Technology...
-
Print Technician
4 weeks ago
مصر, Egypt Xerox Full time**Purpose**: - A DocuCare Associate provides the services delivery support to the client by providing contractual break/fix support, predominately on Office devices. Objectives of position are to deliver operational excellence (in line with the contract Statement of Work) and customer service interface. The position is an associate delivery operations role...
-
Total Rewards Senior Associate
3 days ago
مصر, Egypt PepsiCo Full timeOverview: The HR Operations Coordinator - Medical Services will be responsible for executing the administrative work related to medical insurance and managing the nursing staff in Plants and DCs related processes to be completed for the respective process based on the agreed service catalog and SLAs under direct supervision of the manager. The role requires...