Claims and Penalties Sr Associate

1 month ago


مصر, Egypt PepsiCo Full time

**Responsibilities**

**Claims and Return Management**
- ** Manage Returns**:

- Receive notification about return delivery from customer/sales (in rare cases only large quantity errors, health issues, damages etc.) and align on issue resolution with the customers
- Get approval for delivery note from Sales team and Inform the delivery driver for pick up of goods
- ** Manage Refusals**:

- Receive information about order refused after reaching customer premise
- Consider customer credit in system (only if billing document prepared)
- ** Handle Penalties**:

- Analyze the proforma document (received from customer/sales) to understand why customer is penalizing
- Setup & continuous improvement of tool for tracking penalties (including analytics for penalties)
- Triage the kind of penalties received and Process agreed upon penalties
- Budget monitoring & Reporting and consolidate respective end-of-month findings

**Process Management**
- ** Design and Maintain processes and SOP**:

- Define a framework for updating the SOPs and manage change request for updating SOPs

**Qualifications**
- Proficiency in English and French (written and spoken C1)
- Demonstrated stakeholder management experience with both internal and external customers working within customer service and ideally customer claims management (usually min 0-1 yrs exp.)
- Working Knowledge of Power Apps/BI or similar reporting dashboard software preferable
- Excel & Office package advanced knowledge mandatory



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