Field Service Engineer Cfm
5 months ago
**Description du poste**:
Le département “Field Service and Flight Ops” de la direction support clients des moteurs civils rassemble une équipe internationale de Field Services Engineers (FSE) déployée au plus près des opérations de nos clients : les compagnies aériennes ou les centres de réparation moteurs.
Dans un environnement où les activités aériennes de nos clients sont en croissance et en permanente évolution, nous devons adapter le support de proximité de nos équipes pour garantir un niveau élevé de satisfaction de nos clients en accompagnant techniquement chacun d'eux pour une exploitation optimisée de leurs opérations.
Le FSE sera basé au Caire (Egypte), pour une durée de 3 ans et sera chargé de supporter l'ensemble des clients CFM de l'Egypte opérant des CFM56 et LEAP. Il pourra potentiellement à terme supporter également à distance d'autres clients de la région.
Le "Field Support Engineer" (FSE) est le représentant de Safran Aircraft Engines/CFM basé au plus près du client afin de lui fournir un support technique sur les produits CFM en accord avec le contrat signé.
**Description compl�mentaire**:
Après une période de formation initiale sur le site de Montereau et/ou sur une autre base client avec un FSE expérimenté, les missions principales du FSE seront:
- Assurer la communication 24/7 entre les Clients supportés et l'OEM (Original Equipment Manufacturer) et être la première interface CFM pour le client.
- Etablir et maintenir avec les clients un climat professionnel de confiance.
- Ecouter le client, comprendre ses problématiques et proposer les solutions identifiées avec l'équipe client.
- Assurer le support technique incluant notamment des recommandations aux clients ainsi qu'une assistance à la résolution des problèmes techniques et à l'utilisation de la documentation technique et des outils existants.
- Participer activement à la vie de l'Equipe Client en coordination avec le CSM (Customer Support Manager) ou le CPM (Customer Program Manager), en se mettant au service de l'Equipe chez le client.
- Coordonner les plans flotte et les services sous la responsabilité de l'OEM chez les clients.
- Rapporter la vision partagée avec le CSM ou le CPM de la satisfaction des clients.
- Anticiper et avertir l'OEM sur une situation de crise imminente.
- Supporter activement les campagnes de vente (produits et services) et promouvoir les Services, en cohérence avec la politique de vente.
- Rapporter dans les outils informatiques dédiés tous les éléments opérationnels avec précision.
**Exigences du poste**:
Pour réaliser votre mission, de solides connaissances et compétences dans le fonctionnement des turboréacteurs ainsi que dans la mise en œuvre de leurs procédures de maintenance sont un atout.
D'excellentes qualités relationnelles et le sens du client sont indispensables de par les nombreux contacts avec les équipes clients internes à Safran et les clients dans le monde entier.
Etant donné l'environnement international de la société, de nos clients, et de la localisation du poste votre anglais doit être parfaitement maîtrisé.
Ingénieur/cadre avec minimum 5 ans d'expérience dans l'aéronautique
**Sp�cificit� du travail**:
Poste en expatriation avec des déplacements réguliers à prévoir (visite de client hors base d'affectation, formation) et disponibilité nuit et weekend en cas d'AOG.
Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 83 000 collaborateurs pour un chiffre d'affaires de 19,0 mds d'euros en 2022, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran s'engage dans des programmes de R&D qui préservent les priorités environnementales de sa feuille de route d'innovation technologique.
Safran est dans le top 30 des meilleurs employeurs mondiaux 2022 selon le magazine Forbes.
Safran Aircraft Engines conçoit, produit et commercialise, seul ou en coopération, des moteurs aéronautiques civils et militaires aux meilleurs niveaux de performance. La société est notamment, à travers CFM International*, le leader mondial de la propulsion d'avions commerciaux court et moyen-courriers. Dans le domaine de la propulsion militaire, la société a intégralement conçu développé et produit le M88 et le M53 qui équipent respectivement le Rafale et le Mirage 2000 et sera intégrateur du moteur du futur avion de combat européen.
BAC+5
Supérieure à 5 ans
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