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Artist & Label Account Manager - Egypt

4 months ago

مصر, Egypt Believe Full time

Description de l'entreprise

Believe is one of the world’s leading digital music companies. Believe’s mission is to develop local artists and labels in the digital ecosystem by providing them the solutions they need to grow their audience at each stage of their career and development.

Its 1,610 employees in more than 50 countries aim to support local artists and labels with a unique digital expertise, respect, fairness and transparency.

To support our fast-growing presence on all continents, we are constantly looking for new Believers to join us and make a stronger and more positive impact on the music industry

Believe is listed on compartment A of the regulated market of Euronext Paris (Ticker: BLV, ISIN: FR0014003FE9).

Ready to #setthetone with Believe?

Description du poste

Our mission is to provide the best distribution services & solutions for independent labels and artists with passion, innovation, care, and transparency.

As an Artist & Label Account manager you will manage a portfolio of artists & labels, execute our strategies, programs & tools to ensure their satisfaction, engagement, and success.

You will directly report into the Head of Sales and Distribution Services.

Your role is to:
1. ensure retention for our existing accounts

2. ensure customer satisfaction, engagement and success

We expect you to be the contact point of client and to:

- Deliver flawless service, and ensure cross-functional collaboration of teams, especially in terms:

- operational support (liaising with customer support teams for Label and artist Managers)
- Marketing optimization (with Editorial and Marketing Partnership teams)
- Proactively provide best strategic support (proposing go-to-market strategies, quarterly business reviews, providing insights, etc)
- Carefully focus your time and efforts on the right customers service, by monitoring closely your accounts’ performance through dedicated dashboards.
- Upsell services which meet artist and/or label needs and potential
- Participating in year-on-year development of customer’s revenue
- Be responsible for legal retention needs.

**Qualifications**:
**Business skills**:

- Deep knowledge of the local Go-to-Market strategies (releases strategy etc )
- Understanding of the music ecosystem with in-depth perception of local music environment.
- Perfect knowledge of our products/offers
- Experience in CRM management, Microsoft tools (spreadsheets )

**Soft skills**:

- Customer focus with proactive approach
- Active listener, relationship builder
- Problem-solver
- Educator
- Analytical, data-addict
- Performance-driven
- Eager to learn

**Languages**: Arabic (Native), English (Fluent). French is a plus

**Position is based in** Egypt (Cairo)

Informations supplémentaires

Believe is committed to ensuring equal opportunities in employment, regardless of origin, sex, morals, sexual orientation, gender, age, family status pregnancy, race, political opinions, trade union activities, religious beliefs, physical appearance, family name, place of residence, state of health, or disability.