French Processor Account Servicing and Mnt Wcas, Gsc

6 days ago

مصر, Egypt HSBC Full time

**Why join us?**:

- HSBC offers the opportunity to develop a fulfilling career within a supportive and inclusive environment. We aim to be a place where everyone can achieve their full potential, regardless of their background.

**The Opportunity**:

- Processing role to complete customer's requests in a timely manner, acquire and update knowledge on procedures related to relevant processes.
- Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.

**What you’ll do**:

- Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks and support achievement of team objectives
- Ensure that the productivity and quality levels are achieved as per the standards set for the process.
- Participate in team meeting / team activities and work towards sustaining team spirit.
- Proactively identify issues, if any, and escalate. Keeping in mind the risks involved at each step focusing on resolving requests efficiently, accurately, and professionally.
- Demonstrate knowledge of features, benefits and procedures and take initiative to review daily process updates for defect free implementation.
- To maintain HSBC internal and external control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
- Strong Customer Orientation and passionate about delivering superior customer service.
- Work productively and professionally. Demonstrate ways to improve customer service and increase productivity.

**Requirements**:
**What you will need to succeed in the role**:

- Ability to speak and understand English/French fluently, write business letters and reports, and have good conversational.
- Detail/cost oriented
- Innovative/creative
- Strong interpersonal skills
- Medium-high MS office knowledge/skills (especially Excel)
- Fast learner and have a “can do” approach
- Previous experience in large scale centralized operations is desirable
- Flexibility to work in time

**What additional skills will be good to have?**
- Critical Thinking
- Attention to Detail
- Teamwork

**You’ll achieve more at HSBC**

**Issued By HSBC Electronic Data Processing Private LTD

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