Processor Acct Servicing and Mnt Gsc's

4 days ago

مصر, Egypt HSBC Full time

-Job description

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Processor Account Servicing - French Speaker

**Principal responsibilities**:

- Acquire and update knowledge on procedures related to relevant process.
- Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.
- Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks.
- Ensure that the productivity, quality levels are achieved as per the standards sent for the process.
- Assist line manager/supervisor with managing day-to-day operations and support colleagues on process if needed.
- Participate in team meeting / team activities, work towards sustaining team spirit and Support achievement of team objectives.
- Proactively identify issues, if any, and escalate.
- Provide service to customers by focusing on resolving requests efficiently, accurately, and professionally and Demonstrate ways to improve customer service, increase productivity.
- Demonstrate knowledge of features, benefits and procedures and take initiative to review daily process updates for defect free implementation.
- Ensure that the customer issues / problems are effectively investigated and resolved.
- Maintain equipment, systems and general work environment in good condition, adhering to all appropriate procedures.
- All data requirements (timesheets, leave requests, absence requests and ad hoc process information) is completed and updated in a timely manner.
Requirements

**Knowledge**:

- Entry level qualification as required for the process / as per the benchmark agreed upon between HR and Operations.

**Experience**:

- 0-2 years of experience.

**Skills**:

- Excellent communication skills, both written and verbal in English & French.
- This role requires an individual to demonstrate an “Extrovert” personality type, who will need to be in constant communication with HSBC Customer and Business Area.
- Ability to understand and interpret numeric data.
- Minimum, basic computer knowledge.
- Flexibility to work shifts.
- Ability to build rapport with and relate to a wide range of people.
- Ability to maintain focus while working with voluminous data.
- Ability to multi task.
- Is accountable for the effective cascade of communication across the team.
- Is accountable for the delivery & continuous improvement of performance.
- Ability to learn quickly and transfer knowledge appropriately. Ability to understand and interpret numeric data. Ability to maintain focus while working with voluminous data.
- Meet or exceed PLAs; reduce operational risk
- Minimum, basic computer knowledge.
- Ability to build rapport with and relate to a wide range of people.
- Flexibility to work shifts/in time zones as required by business. Demonstrate high energy; be PRO-ACTIVE, extremely positive and a highly effective problem solving skills.
- Needs to be flexible to rapidly changing business, internal scenarios and unexpected events.
- Ability to understand complex concepts and extract relevant information from extensive documentation quickly.
- Strong Customer Orientation and passionate about delivering superior customer service.

**You’ll achieve more when you join HSBC.**

**Issued By **HSBC Electronic Data Processing Private LTD

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