Application Consultant: Contact Center Genesys

About the job Senior, Genesys/IVR Engineer **Purpose of the job** we are looking for a Genesys Technical Support Engineer to join our technology contact center support team, who will help us working on the on-going support of a migration projects **Duties and responsibilities** - Maintain contact center platforms and recommend new...

Job Title: Call Center Agent Job Nature: - 8 Working Hours + 1 Hour Break - Rotational Shifts (Maximum 2 AM for Ladies) - 5 Working Days Rotational (2 Days Off) Job Location: 6th of October City Job Benefits: - Social Insurance - Medical Insurance - Transportation (Door to Door for Ladies after 9 PM) - Promotion after 6 Months - Overtime & Overnight...

Details Required Experience 5 year - Department Software Development and Testing - Career Level2 Position Location Cairo **Skills**: genesys Requirements and responsibilities **(Genesys PureConnect Engineer)**: **_ Required Qualifications:_** - Bachelor Degree in Computer Science, Comp. Engineering or Information Systems - Must have strong...

**Role Purpose**: - To implement deploy Contact Centre Solutions to meet customer requirements as well as managing any changes/modifications to existing implementations to completion. - To support and maintain Contact Centre Application infrastructure, with developments and modifications to real time systems. - To consult with all customers and prospective...

Job Title: Mail & Chat Agent Job Nature: - 8 Working Hours + 1 Hour Break - Rotational Shifts - 5 Working Days Rotational (2 Days Off) Job Location: Maadi Job Benefits: - Social Insurance - Medical Insurance - Promotion after 6 Months - Overtime & Overnight Bonuses - Profit Share - Double paid Holidays Job Requirements: - College Graduates ONLY -...

**Introduction** IBM Application Consultants work directly with our clients on key initiatives. You will have the opportunity to build an in-depth understanding of their business issues and implement organizational strategies that drive adoption of change. We are looking for experts who can build credibility and trust with our clients and provide knowledge...

Teleperformance Egypt is expanding and looking for Fluent English Speakers to join our Team as English Contact Center Representative. If you are a graduate, fluent English speaker, and flexible with rotational shifts, we encourage you to apply! **Benefits**: - Net Salary up to 12.5k including KPI's - Overnight Allowance - Fully Paid Training - Medical &...

Teleperformance Egypt is expanding and looking for Fluent English Speakers to join our Team as English Contact Center Representative. If you are a graduate, fluent English speaker, and flexible with rotational shifts, we encourage you to apply! **Benefits**: - Net Salary up to 12.5k including KPI's - Overnight Allowance - Fully Paid Training - Medical &...

**POSITION SNAPSHOT** Location: Nestlé Business Services Cairo Company: Nestlé Egypt Full-time/ Hybrid Model *** - Provide timely resolution of all queries (H2R & S2P - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center - Ensure the accuracy and timeliness of services...

We are looking Telesales Representative to Join Our Team at Begum Contact Center - Remote opportunity - Salary: 5000 EGP Per Month. - Shifts: from 4:00 PM to 1:00 AM - 2 days off - fixed Saturday and Sunday **Requirements**: - Stable internet connection(Average speed 20 Mbps) - USB Head Set - **English Level : (B2, C1)**: - Minimum 6 months of work...

Job Description & Specification: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. -...

**Integrated Marketing Services Supervisor** **POSITION SNAPSHOT** Location: Cairo, Egypt Company: Nestlé Full-time Experience in IMS, Marketing or in Sales at Nestlé or equivalent FMCG preferred. Bachelor Degree (eg. marketing, business studies, communications, journalism, media studies, psychology) required. Experience working in cross functional...

**Job Information**: Number of Positions **1** *** Business Line **AGM Holding** *** Function **Contact Center** *** City **Nozha** *** State/Province **Cairo** *** Country **Egypt** *** Zip/Postal Code **11311** *** - Answer inbound calls as well as assist customers who have specific inquiries. - Submitting the customer profile data...

**Job Information**: Number of Positions **2** *** Business Line **Mobility Services** *** Function **Contact Center** *** City **Nozha** *** State/Province **Cairo** *** Country **Egypt** *** Zip/Postal Code **11311** *** - Answer inbound calls as well as assist customers who have specific inquiries. - Submitting the customer profile data...

**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...

**Introduction** In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption...

Independently integrate technical knowledge and business understanding to create superior solutions for GIZA SYSTEMS and for customers. - Ability to handle most unique situations. - Works on problems/projects of diverse complexity and scope. - Participate, propose, and/or lead customer and internal projects across technology customers and/or internal...

Customer service vacancy - Salary : 9200 gross - English : Excellent - Graduates - Egyptians - 9 working hours including 1 hour break - Rotational Shifts - Location : Mohandseen - Medical and Social insurance provided - Training 1 month ( Paid ) **Job Types**: Full-time, Permanent Pay: Up to E£9,200.00 per month

Job description - Ensuring that the service delivered to our client’s customers meets the Key Performance Indicators (‘KPIs’) for the role. - Receiving in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call. Eligibility Criteria - 1+...

DewanSoft Are Hiring: "ERP Application Consultant" *Key Accountabilities: - Defining ERP needs through business process analysis and consultation. - Analyzing and performing ERP system solutions. - Developing user-friendly functionalities and interfaces. - Implementing the project plan and schedule that lists each task in the implementation project. -...