Sr. Associate Manager
4 weeks ago
Sutherland is seeking an attentive and goal-oriented person to join us as an
**Account Manager**. The Account Manager will manage the performance of their team from both a quality and operational standpoint while working from their remote or home office. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you
**Account Managers in this role get to**:
**Strengthen relationships**: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
**Impact the bottom line**:Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
**Improve the company**: Make recommendations to enhance processes and boost ease and efficiency.
**Define Sutherland’s reputation**:Oversee and manage performance and service quality to guarantee customer satisfaction.
**Empower the workforce**: Determine training needs to equip staff with fundamental skills and knowledge.
**Qualifications**:
**Education Requirements: Bachelor’s degree**
**To succeed in this position, you must**:
- Have demonstrated leadership skills; able to take the lead in making improvements and resolving issues.-
- Have strong verbal and written communication skills; able to communicate in a clear, constructive, and professional manner.-
- Be customer-oriented in managing communications and issues.-
- Be able to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.-
- Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player.
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