Quality Assurance Specialist
3 days ago
Monitor Different types of Interactions across Products
Create related reports and Dashboards that shows how the team is progressing
Conduct regular coaching sessions with the Operations Team to improve and/or enhance their performance
Prepare and Communicate Internal and external Quality Assurance Reports
Create Product training Materials and Presentation per product to train newcomers
Supervise and overview Newcomers shadowing period to make sure that they are up to the task
Create Scorecards that would allow him/her to monitor the Operations team across different types of interactions and across multiple types of products
Create TNA and related documents
Collaborate with Operations Supervisors/Managers to do Call Alignment / Calibration.
Conduct regular coaching with Consultants to improve and/or enhance their performance
Job Requirements
Not less than 5 years of experience in Travel and Travel related positions
Customer Service Experience is required
Not less than 3 Years of Experience in both **Amadeus & Sabre**
Not Less than 3 years of Experience in Hotel B2B Suppliers & DMC and Hotel Management platforms
Excellent Reporting and Analytics Experience
Excellent Experience in Excel
نوع الوظيفة: دوام كامل
الموعد النهائي لطلب التقدم: 25/12/2023
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