Service Delivery Specialist

4 weeks ago

القاهرة, Egypt CrossWorkers Full time

**Service Delivery Specialist for International customers**

**Title: Service Delivery Specialist**

**Industry: IT Software**

**Reporting Line: Technical Director & Client (POC)**

**Position Type: Full Time**

**Level: Team Leader**

**Location: Cairo Office, New Cairo**

**About the job**:
You will be working with a high degree of freedom with reference to the Technical Director for CrossWorkers Egypt Ltd. However, you will also work closely together with the Danish CEO.

You will be a cornerstone in the Cairo operation with the responsibility for the different customer Teams - often with direct contact with customers in Europe. However, you will also have the opportunity to demonstrate your managerial skills and ability to continue the development of CrossWorkers Egypt Ltd.

Some travel activities to Europe must be expected.

**Technical profile/** Your duties**:
You have senior experience within IT software development, you have a good business understanding (customer contact) and have experience in managing technical staff. You are used to working in an international environment and can work from anywhere in the world if needed.

The keywords for the position are:

- Technical experience - Proven software development experience “Team leader/Architect/Technical manager”, broad technical understanding
- Business understanding - direct customer experience
- Management skills - you can lead

You have a high degree of commitment to Employees, Customers, and the Company.

You can identify challenges and risks, and attack them with creativity, initiative, and determination. You work independently and targeted with a high activity level.

You work well as part of a team and with an ability to deliver.

You have good oral and written English skills (company language) and of course Arabic.

**Responsibilities**:
It is also the role to ensure that the basis of running a professional IT operation is in place - e.g. infrastructure, licenses, and methods. In some customer cases, the SDS will perform project-based work for the customers - e.g. code review, Architecture, and Consultancy.

In connection with the rest of the management, you will have responsibilities within the following areas:

- Advice to Team leaders
- Technology coordination between Teams
- New Technology screening
- Internal training
- Motivation

**Desired Skills and Experience**

**Who we are looking for?**
- Bachelor's Degree in Computer Science or software engineering is a must
- International experience
- 6+ years of experience in Service delivery management and 2+ years of management experience in the Offshoring or Outsourcing Industry.
- On-Hands Experience in the Software development industry
- Ability to motivate staff in a team-oriented, collaborative environment.
- Ability to manage priorities and work in a fast-paced environment.
- Strong organizational and communication skills.

**What we offer**:

- You will have a unique opportunity to be part of a growing organization where you will work across borders with highly experienced people, where we expect you to add your footprint.
- We have built an organization's work-life balance, to be integrated into the way we do business and in a company with a strong technical environment.
- We will set high expectations for you, just as we do for our workplace, the work, and ourselves.
- CrossWorkers is one of the best when it comes to a good working environment, work conditions, professionalism and personal development.
- We work with a good scheme of benefits range:

- Competitive salary.
- Bus service.
- Social & Medical insurances.
- Good office environment and Technical equipment.
- Keep up with new technologies through internal and external training.
- We have an open and free Management style based on Scandinavian values and have a reputation for a strong and inspirational Technical environment.

**About CrossWorkers**

We are a Danish-owned IT Offshore company with many years of experience within IT and IT Offshore/Nearshore in several countries.

We work with customers in Europe and in the GCC area, where we have long relations with our customers.

Our office is located in the 5th settlement, New Cairo, and holds international standards.

  • Customer Service Representative

    1 week ago

    القاهرة, Egypt Service First CX Full time

    **About Us** Service First CX is a World Class Multinational Company with strategic locations around the globe providing an elevated Customer Experience to benefit businesses with exceptional customer engagement. This is a full-time Job on-site for a Loan Specialist located in New Cairo. The Loan Specialist will be responsible for Handling all activities...

  • Customer Service Representative

    4 days ago

    القاهرة, Egypt Service First CX Full time

    **About Us** Service First CX is a World Class Multinational Company with strategic locations around the globe providing an elevated Customer Experience to benefit businesses with exceptional customer engagement. This is a full-time Job on-site for a Loan Specialist located in New Cairo. The Loan Specialist will be responsible for Handling all activities...

  • Service Delivery Manager

    3 weeks ago

    القاهرة, Egypt SWATX Full time

    The IT Service Delivery Manager (ITSDM) is responsible for ensuring the efficient and effective delivery of IT services to meet business needs. This role oversees service management processes, ensures high customer satisfaction, and aligns IT service delivery with organizational goals. The ITSDM works closely with internal teams, vendors, and stakeholders...

  • Customer Service Specialist

    2 days ago

    القاهرة الجديدة, Egypt Service First CX Full time

    **ServiceFirst**is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. **What you’ll do**: **A Customer Service Representative - Collection** is an individual who specializes in the collection of outstanding debts...

  • Customer Service Representative

    4 weeks ago

    القاهرة الجديدة, Egypt Service First CX Full time

    This is a full-time Job on-site for a Loan Specialist located in New Cairo. The Loan Specialist will be responsible for Handling all activities related to the Loan Department. **Benefits**: - Unlimited bonus In US $. - High Basic Salary. - Total salary (Basic + Bonus) could reach up to 20,000 ++. - Location: 90th Street, Fifth Settlement, New Cairo,...

  • Call Center Service Delivery Manager

    2 weeks ago

    القاهرة, Egypt Jadeer Full time

    **Job Overview** Join our dynamic team as a **Call Center Service Delivery Manager**, where you will play a critical role in ensuring seamless services to our clients and enhancing customer satisfaction. Your responsibilities will span from managing service delivery processes to coordinating with different teams to achieve the highest level of efficiency...

  • Drilling Services Service Delivery Coordinator

    2 weeks ago

    القاهرة, Egypt Baker Hughes Full time

    **Service Delivery Coordinator - Drilling Services**: **Do you like working in collaborative teams and solving critical issues?**: **Are you passionate about Drilling Services?**: **Join our Growing Team!** **Partner with the best** As a Service Delivery Coordinator, you will be responsible for: - Protect the health and safety of our personnel and the...

  • Customer Service Delivery Manager

    2 weeks ago

    القاهرة, Egypt Orange Business Full time

    **Votre rôle**: The SDM is a key customer facing role: - responsible for building, running and continuously improving the end-to-end delivery model for the customer portfolio of service - Act as single point of contact for the progress of all the activities related to the customer such as RUN, implementation, handover, etc - leads the following activity...

  • Time Service Delivery Expert

    1 week ago

    القاهرة الجديدة, Egypt Novartis Full time

    **Summary**: Location: Cairo, Egypt #LI-Hybrid About the Role: This role reports directly into the Time Service Delivery Manager - MEA and will work hand in hand with the Time Services Delivery team. **About the Role**: **Key Responsibilities**: - Provides day-to-day Time Services Delivery operations with compiling and entering time & attendance data and...

  • Specialist Service Operations(Linux)

    18 hours ago

    القاهرة, Egypt SITA Switzerland Sarl Full time

    Overview: **_ WELCOME TO SITA_** **Ready to redefine air travel? The journey starts here, with you at SITA.** **_ ABOUT THE ROLE & TEAM:_** To assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers, perform all Service Operations activities according to SITA...

  • Field Services Specialist

    4 weeks ago

    القاهرة, Egypt Baker Hughes Full time

    **Field Services Specialist**: **Would you like develop innovative technology?**: **Would being part of a transformation excite you?**: **Join our Team** At Baker Hughes our purpose is clear. We take energy forward - making it safer, cleaner and more efficient for people and the planet. **Partner with the best** The Field Specialist provides offshore and...

  • Field Services Specialist

    4 weeks ago

    القاهرة, Egypt Baker Hughes Full time

    **Field Services Specialist**: **Would you like develop innovative technology?**: **Would being part of a transformation excite you?**: **Join our Team** At Baker Hughes our purpose is clear. We take energy forward - making it safer, cleaner and more efficient for people and the planet. **Partner with the best** The Field Specialist provides offshore and...

  • Senior Delivery Management Office

    1 week ago

    القاهرة, Egypt Vodafone Full time

    **Role Purpose**: Responsible for supporting the business in achieving the objectives of the portfolio and delivery management function. This will involve working closely with head of Digital Network Engineering and Design & Innovation manager to help define, implement and continually improve delivery processes, standards, reporting and governance across the...

  • Senior Delivery Management Office vois

    3 days ago

    القاهرة, Egypt Vodafone Full time

    **Role purpose**: Responsible for supporting the business in achieving the objectives of the portfolio and delivery management function. This will involve working closely with head of Digital Network Engineering and Design & Innovation manager to help define, implement and continually improve delivery processes, standards, reporting and governance across the...

  • Senior Specialist Service Operations(Linux)

    4 weeks ago

    القاهرة, Egypt SITA Switzerland Sarl Full time

    Overview: **_ WELCOME TO SITA_** **Ready to redefine air travel? The journey starts here, with you at SITA.** **_ ABOUT THE ROLE & TEAM:_** To assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers. Perform all Service Operations activities according to SITA...

  • Service Management Specialist

    18 hours ago

    القاهرة, Egypt Vodafone Full time

    **Role purpose**: The Service Management Specialist is responsible for managing supplier performance, relationship, contracts and financials and lead performance improvement initiative across IoT and VBPS. Service Management Specialist engage with key projects and suppliers to support with supplier onboarding and assure business requirements are delivered by...

  • Service Management Specialist

    3 weeks ago

    القاهرة, Egypt Vodafone Full time

    **Role Purpose**: The Service Management Specialist is responsible for managing supplier performance, relationship, contracts and financials and lead performance improvement initiative across IoT and VBPS. Service Management Specialist engage with key projects and suppliers to support with supplier onboarding and assure business requirements are delivered by...

  • Fluent English Speakers

    4 weeks ago

    القاهرة, Egypt Service First CX Full time

    **About Us** Service First CX is a World Class Multinational Company with strategic locations around the globe providing an elevated Customer Experience to benefit businesses with exceptional customer engagement. This is a full-time Job on-site for a Loan Specialist located in New Cairo. The Loan Specialist will be responsible for Handling all activities...

  • Fluent English Speakers

    2 days ago

    القاهرة, Egypt Service First CX Full time

    **About Us** Service First CX is a World Class Multinational Company with strategic locations around the globe providing an elevated Customer Experience to benefit businesses with exceptional customer engagement. This is a full-time Job on-site for a Loan Specialist located in New Cairo. The Loan Specialist will be responsible for Handling all activities...

  • Field Services Specialist

    1 week ago

    القاهرة, Egypt Baker Hughes Full time

    **Field Services Specialist - Subsea** **Would you like develop innovative technology?** **Would being part of a transformation excite you?** **Join our Team** At Baker Hughes our purpose is clear. We take energy forward - making it safer, cleaner and more efficient for people and the planet. **Partner with the best** The Field Specialist provides...